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“Wow... just Wow”
Review of Quality Inn

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Quality Inn
Ranked #32 of 64 Hotels in Fresno
Reviewed 14 September 2013

I am very disappointed. I booked this for my mother who is handicapped and cannot walk well. I said she must have a downstairs room and they said they would accommodate her disability need. When she arrived, there were none available. THEY HAVE NO ELEVATOR! It was very dangerous and scary for her to walk up the cement steps dragging her luggage up. When she told them she had concerns about walking up the steps, no one offered to help her carry her luggage up.

She left her car at the hotel for her trip (part of the fees we paid) and they said she would be shuttled back and forth. There was no instructions on how to get a shuttle (which means they call you a cab) on the way back. She could not find the hotel phone number by calling information and none of the other Piccadilly hotels in the area that she called gave her the number. She ended up paying for her own cab.

To add insult to injury, when she arrived for her return night stay, they had no more downstairs rooms again! She insisted and they had to ask another guest to move upstairs to accommodate her. They told her, "Everyone requests a downstairs room." We specifically said both times that this was a disability need.

Once she finally got to her room for her return stay, her key didn't work!

  • Stayed: September 2013, travelled solo
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1  Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 - 87 of 159 reviews

Reviewed 12 September 2013

Pro:
-Just minutes away from Fresno Yosemite international airport.
-Strong double headed shower, very good temperature.
-Many large trees for shaded parking.
-Free WIFI, decent signal.

Con (my room):
-Very dated interior. Small CRT TV (Really? Pretty much all hotels I visited have upgraded to flat panel TVs now).
-Smelly room. The first night I checked in I thought I went into a "smoking room". But front desk assured me the whole wing is non-smoking. I cannot figure out why the whole building and my room smelled. I had to open the room window at night to VENT every night. That helped. Not sure because carpets and furnitures/beds had seen better days.
-Very slow running toilet and my room is on the ground floor.

Other than the above, noise level is not bad at all even though hotel is practically outside the airport (perhaps not in the flight path). Also, next door is the Piccadilly Airport Fresno (which at one time they were associated) which is a bigger facility and has full service restaurant. This hotel is a very basic hotel. Continental breakfast (orange juice,milk, coffee, breakfast cereal, waffle maker, some fruits,muffins/bread etc) every morning.

Shell station is just few steps away (good to fuel up rental rather than letting Car Rental companies charged exorbitant price). Starbucks across the street. Overall it is convenient enough to all major freeways and food places are closed by (driving distance).

  • Stayed: September 2013, travelled on business
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Thank IVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

We had booked this room through hotels.com. We selected it due to its location across the street from the airport. Since we were turning in the rental car the night before our early flight out, the hotel arranged and paid for a shuttle from the lobby to the airport for us. The room was very comfortable. We felt very secure. There are several fast food places just down the street, although it is a good walk to them. We were greeted by the desk clerk and in our room in a matter of minutes. We thought it was an excellent choice that fit our needs for close accommodations at a reasonable price.

  • Stayed: August 2013, travelled as a couple
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1  Thank JFought920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

The location is convenient and the room was nice and clean. Yet, the toilet didn't flush properly. And the morning of checkout, while we were getting all or stuff ready, housekeeping knocked on the door. She wanted to know if we were checking out soon, asking how much longer we were going to be. When we notified front desk about both issues, she looked shocked and did not say anything, and not even addressed either issue.

  • Stayed: August 2013
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Thank worserflower68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013 via mobile

Great rooms at a great price. Convenient, clean, equipped with refrigerator, microwave, flat screen TVs,on site restaurant/ bar, good food and pretty quiet place too! Lots of good restaurants in the area

  • Stayed: October 2012
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Thank Eddie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2013

We stayed for 2 days in Fresno to visit friends. The bed was very comfortable. Most beds are too hard, but this was "just right". The room was clean, the tv worked fine although we didn't use it much. The shower was wonderful. It was a 2-headed shower and the water pressure was great. Staff was very cordial and there is a free breakfast (toast, bagels, waffles, cereal, etc.) It is very convenient to and from the airport. Other than when people were leaving in the morning and the doors slammed, it was very quiet. Would definitely stay again.

Room Tip: No restaurant, but one next door at the Piccadilly Hotel. The beds were very comfortable and the sh...
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  • Stayed: April 2013, travelled with friends
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2  Thank Sjhigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013 via mobile

Early morning flights when you live almost 2 hours from the airport are problematic. This hotel solves that problem with out breaking the bank. Clean comfortable room with lighting quick access to the airport. Doesn't get any better than that.

  • Stayed: January 2013
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1  Thank NPUDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather M, Front Desk Agent at Quality Inn, responded to this reviewResponded 10 April 2013

Good Afternoon Reviewer,

We are so happy to hear how pleased you were when you stayed here with us prior to your flight. I hope you were able to utilize our PNF, Park and Fly Program. That is if you drove down and weren't dropped off. If you were dropped off next time feel free to bring your car and for a small additional fee you can leave your car here in a safe and secure parking lot and that same speedy ride to the Airport and back.

Thanks again for staying here at the Piccadilly Inn Express

Heather Melton
Front Desk Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 5113 E McKinley Ave, Fresno Yosemite Airport, Fresno, CA 93727-2033 (Formerly Piccadilly Inn Express)
Phone Number:
Region: United States > California > Fresno
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 64 Hotels in Fresno
Price Range: £58 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Truly the best value for money accommodation you can find near Fresno Airport. Our customer service is the best in class. We take pride in offering our customer clean rooms and a quiet comfortable stay and a healthy breakfast in the morning. ... more   less 
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Also Known As:
Chateau Hotel By Piccadilly

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