I am very disappointed. I booked this for my mother who is handicapped and cannot walk well. I said she must have a downstairs room and they said they would accommodate her disability need. When she arrived, there were none available. THEY HAVE NO ELEVATOR! It was very dangerous and scary for her to walk up the cement steps dragging her luggage up. When she told them she had concerns about walking up the steps, no one offered to help her carry her luggage up.
She left her car at the hotel for her trip (part of the fees we paid) and they said she would be shuttled back and forth. There was no instructions on how to get a shuttle (which means they call you a cab) on the way back. She could not find the hotel phone number by calling information and none of the other Piccadilly hotels in the area that she called gave her the number. She ended up paying for her own cab.
To add insult to injury, when she arrived for her return night stay, they had no more downstairs rooms again! She insisted and they had to ask another guest to move upstairs to accommodate her. They told her, "Everyone requests a downstairs room." We specifically said both times that this was a disability need.
Once she finally got to her room for her return stay, her key didn't work!
- Official Description (provided by the hotel):
- Truly the best value for money accommodation you can find near Fresno Airport. Our customer service is the best in class. We take pride in offering our customer clean rooms and a quiet comfortable stay and a healthy breakfast in the morning. ... more less
- Reservation Options:
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- Also Known As:
- Chateau Hotel By Piccadilly