The hotel itself and the facilities were very nice, my only real complaint was with the housekeeping. I booked a room through Expedia and was informed that checkin time would be at 3pm which is typical. When I arrived at 3pm to check in after a 2 plus hour drive from the Bay Area, the clerk told me that my room wasn't ready yet. This surprised me, but I didn't make a fuss and asked how long it would be. I was told 30 to 40 more minutes. I said okay and came back 40 minutes later and the clerk told me that my room still wasn't ready. She checked with house keeping who said it would be another 45 minutes. At this point I was tired and disappointed in the lack of professionalism so I told them to cancel my reservation and that I would find another hotel. The clerk said that since I booked my room through Expedia I could only cancel through them which made things even more frustrating. I asked to speak to a manager but no one was available. I was about to leave when the clerk said that she would book me into another room that was available. I have no idea why this wasn't done when I first checked in, but I would call this hotel ahead of time to make sure your room will be ready and having a room ready for arriving guests is a priority.
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- Also Known As:
- Piccadilly Inn Shaw Hotel Fresno
- Piccadilly Hotel Fresno
- Piccadilly Hotel Shaw
- Piccadilly Inn Shaw Fresno
- Piccadilly Shaw Fresno