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All reviews waffles forestiere underground gardens room was clean front desk person shaw avenue biscuits and gravy great stop would stay again gas station nice stay homeless people one night stay great place to stay the breakfast area freeway mcdonalds motel
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Reviewed 20 August 2018 via mobile

Our stay was awful. The front desk clerk was rude. The room was clean but needs to be updated. There was only one wastebasket, no Gideon Bible, no Fresno telephone book, no cable channel guide list, the refrigerator made noises, the bathroom was not handicapped accessible when I booked one. The bed was comfortable. The thing that really got me was that the key didn't work after 12pm the next day when I was registered for two days. My sick husband had to wait by the door in 103^ weather for me to get a new key. He had just had arm surgery 2hrs before. We WILL NOT be coming back!!

Date of stay: July 2018
Trip type: Travelled on business
Thank LindaS6325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 27 August 2018

We are sorry to hear we did not meet your needs and our staff did not show you the customer service we strive for; we will make sure management is aware so we can better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

Dirty room and bathroom. Reserved a king bed but was given two queens. Breakfast was terrible. Location is not the best, but the staff service was friendly and the rate was good. My biggest complaint was the cleanliness of the room. They need to do a better job.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AMariscal209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 17 August 2018

We are sorry to hear our cleanliness fell short of your expectations and will make sure we address your concerns so we can better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018

Would not recommend, room was dirty and very tired looking.
Air conditioner was very, very noisy
Grounds need major clean up trash everywhere.
Looks to be a working mans hotel
Very slow check in until manager came out of his office to help desk clerk

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Elaineg340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 3 August 2018

We are sorry to hear we did not fully meet your needs and will address the cleanliness of the rooms and any other issues you brought to our attention; we look forward to better serving you in the future.

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Reviewed 9 July 2018 via mobile

We walked into our room to a comfortable temperature and very pleasant smell. The room was clean. I LOVED the high magnitude facial mirror. Nice area for coffee and frig. On a downside the bed was NOT comfortable. At one point during the night I wondered if we had gotten two box springs and no mattress. I woke up stiff and sore but enjoyed the shower - good temp and great pressure!! Oh loudest toilet flush ever!!!!!

Date of stay: July 2018
Trip type: Travelled as a couple
Thank lisdriskill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 12 July 2018

We are pleased to hear our hotel met your needs and that our clean rooms and friendly staff met your needs, we are sorry to hear that you did not get a good night of rest and hope we can get a chance to better serve you in the future.

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Reviewed 6 July 2018

Dated hotel, room has old stained carpet. Walls are thin, heard kids running the halls until 11PM. Breakfast is very poor I just ended up eating a protein bar. Pool is slightly bigger than a hot tub, indoors. So not worth $135!!! (We just stopped here in our way to Lake Tahoe)

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sbmama74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 12 July 2018

Thank you for your feedback, we are sorry to hear we did not fully meet your needs during your visit and will make sure we address your concerns so we can better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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