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8 - 13 of 331 reviews
Reviewed 29 September 2018

Dresser drawers missing and pool was out of service. Gym had no weights and phone in room did not work. Would not switch us rooms until we asked again the second day. The night staff was terrible but day staff tried to make it better. They tried to switch out phone but found out it wasn’t a broken phone but they had no service in that room.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank enormousnorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

We were passing through, made reservations - check-in was uneventful, polite and the conversation interesting - we had a restful night - we recommend this place for the travellers good night's rest! Too bad breakfast didn't have eggs!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank 2stepRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018

Really nice hotel. Rooms were clean, comfortable and well decorated. And they are pet friendly. Great place to stop for weary travelers on the 99 freeway in Fresno. We were able to check in after 2am with no problem.

Date of stay: August 2018
Thank Neil Bigmista S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 4 September 2018

Thank you for the five star review after your recent visit with us, we are delighted to know we met all your needs and our cleanliness, comfortable beds, location and overall value met your standards; we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Our stay was awful. The front desk clerk was rude. The room was clean but needs to be updated. There was only one wastebasket, no Gideon Bible, no Fresno telephone book, no cable channel guide list, the refrigerator made noises, the bathroom was not handicapped accessible when I booked one. The bed was comfortable. The thing that really got me was that the key didn't work after 12pm the next day when I was registered for two days. My sick husband had to wait by the door in 103^ weather for me to get a new key. He had just had arm surgery 2hrs before. We WILL NOT be coming back!!

Date of stay: July 2018
Trip type: Travelled on business
Thank LindaS6325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 27 August 2018

We are sorry to hear we did not meet your needs and our staff did not show you the customer service we strive for; we will make sure management is aware so we can better serve you in the future.

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Reviewed 14 August 2018

Dirty room and bathroom. Reserved a king bed but was given two queens. Breakfast was terrible. Location is not the best, but the staff service was friendly and the rate was good. My biggest complaint was the cleanliness of the room. They need to do a better job.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AMariscal209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 17 August 2018

We are sorry to hear our cleanliness fell short of your expectations and will make sure we address your concerns so we can better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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