I bought an Express Deal through Priceline for this hotel. When I called to ensure I could get a non-smoking room for my family (including a 3-year-old), I was told by the front desk (Christina) that a smoking room was what I got when I bought this deal, and she was not going to change me to a non-smoking room even though one was available. Priceline policies clearly state they cannot guarantee **availability** of a smoking/non-smoking room, not "you will be put in the least desirable room possible and you can make no changes". I said I'd need to speak to her manager before she finally relented. Someone should educate these fools that giving a discount doesn't give them free reign to treat paying customers so rudely. Otherwise, the room was pleasant and clean despite the loud footsteps of our upstairs neighbors.
- Official Description (provided by the hotel):
- Extended Stay America-Fresno North is located in the Riverpark area of Fresno. It is our priority to give each guest exceptional guest service and valuable accommodations. "Your home away from home". We are close to a variety of restaurants, shopping and medical facilities. Our rooms all have full size refrigerators, stove top, microwave, complimentary WIFI, on site laundry facilities and you are welcome to bring your pets with you (there is a fee), there is complimentary kitchenware, available upon request. We look forward to giving you a memorable stay. ... more less
- Reservation Options:
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- Also Known As:
- Extended Stay Fresno
- Fresno Extended Stay