The ONLY reason I stay here is for the Marriott reward points and there are no better hotels in this "devils armpit" they call Fresno. I have to come here to work every 6 weeks and every time I come here I DREAD it.
Where shall I begin...on a good note the customer service is excellent and I am a stickler for that so you would think that I would give it a high rating but every thing else is Motel 6-ish.
Example, the internet works about 1% of the time I'm here. I have to call the IT department myself to TRY to get resolution!! Today I was offered a "warm chocolate cookie and got a cold, stale, white chocolate cookie. The room had all the drawers open the the couch cushions turned up...what the?! The lotion in the bathroom was 1/2 used. Oh and the food, they offer about 5 items (wraps and salads) for dinner but you have to wait about 30 minutes to get any service and everyone in the "lounge" is drunk and talking all loud. I gave up and have never eaten here, except breakfast.
For breakfast you get powdered eggs and they charge you full service Marriott prices. Also, I paid cash for my breakfast once, left a hefty tip and they ended up charging my corporate AMEX!! I'm not supposed to put food on my card and it took a lot of phone calls and research to figure out the problem. Turns out some guy with a similar last name's meal was charged to MY AMEX. The only reason I knew is because I know I didn't eat an omelet.
Even the 2 computers in the lobby don't work 1/2 the time to print boarding passes.
I even tried to find another hotel and was willing to forgo my Marriott reward points, but there is nothing. You have to DRIVE really far to eat at a "decent" chain restaurant (Cheesecake factory, Olive Garden) and they are really crowded. There is a fast foot restaurant on every corner (Carls Jr. must be stationed here) and even though I don't usually eat fast food I do when I'm here because I don't have time.
If you use your GPS to find a restaurant 1/2 of them are out of business.
Obviously I don't recommend this place at all.
Oh yeah, there is a crazy lady in the parking lot all night asking you to let her in the hotel so she can "find her kids". I told the front desk and they said there is nothing they can do about it.
Say hi to her if you stay here...........
- Official Description (provided by the hotel):
- At the Best Western Plus Fresno Airport Hotel all of our guest rooms feature complimentary high speed internet service. Our hotel is 100% non-smoking with your choice of either a King room or a room with two queen beds. Each room features 42 inch flat screen televisions for viewing enjoyment. We offer complimentary airport shuttle service to and from the airport 24 hours a day. We are located on McKinley and Peach next to the main entrance of Fresno Yosemite International Airport. We are pleased to have Starbucks sharing our main entrance of the Fresno Airport Hotel. We are very excited feature a complimentary hot deluxe breakfast to all of our guests. Additionally, the Hotel offers 8 Suites featuring a King or Queen bed configuration and a separate living space. ... more less
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- Also Known As:
- Courtyard By Marriott Fresno Airport Hotel Fresno
- Courtyard Fresno Airport
- Fresno Marriott
- Fresno Courtyard