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“UGH!!!!”

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Best Western Plus Fresno Airport Hotel
Ranked #3 of 64 Hotels in Fresno
Certificate of Excellence
GreenLeadersSilver level
Reviewed 8 May 2012

The ONLY reason I stay here is for the Marriott reward points and there are no better hotels in this "devils armpit" they call Fresno. I have to come here to work every 6 weeks and every time I come here I DREAD it.

Where shall I begin...on a good note the customer service is excellent and I am a stickler for that so you would think that I would give it a high rating but every thing else is Motel 6-ish.

Example, the internet works about 1% of the time I'm here. I have to call the IT department myself to TRY to get resolution!! Today I was offered a "warm chocolate cookie and got a cold, stale, white chocolate cookie. The room had all the drawers open the the couch cushions turned up...what the?! The lotion in the bathroom was 1/2 used. Oh and the food, they offer about 5 items (wraps and salads) for dinner but you have to wait about 30 minutes to get any service and everyone in the "lounge" is drunk and talking all loud. I gave up and have never eaten here, except breakfast.

For breakfast you get powdered eggs and they charge you full service Marriott prices. Also, I paid cash for my breakfast once, left a hefty tip and they ended up charging my corporate AMEX!! I'm not supposed to put food on my card and it took a lot of phone calls and research to figure out the problem. Turns out some guy with a similar last name's meal was charged to MY AMEX. The only reason I knew is because I know I didn't eat an omelet.

Even the 2 computers in the lobby don't work 1/2 the time to print boarding passes.

I even tried to find another hotel and was willing to forgo my Marriott reward points, but there is nothing. You have to DRIVE really far to eat at a "decent" chain restaurant (Cheesecake factory, Olive Garden) and they are really crowded. There is a fast foot restaurant on every corner (Carls Jr. must be stationed here) and even though I don't usually eat fast food I do when I'm here because I don't have time.

If you use your GPS to find a restaurant 1/2 of them are out of business.

Obviously I don't recommend this place at all.

Oh yeah, there is a crazy lady in the parking lot all night asking you to let her in the hotel so she can "find her kids". I told the front desk and they said there is nothing they can do about it.

Say hi to her if you stay here...........

Room Tip: stay somewhere else for a good room.
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  • Stayed: May 2012, travelled on business
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Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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406 - 412 of 480 reviews

Reviewed 5 May 2012

Clean, friendly desk staff always a pleasure to stay at this Courtyard Marriott.

  • Stayed: May 2012, travelled on business
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Thank Connie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FresnoCY, Guest Relations Manager at Best Western Plus Fresno Airport Hotel, responded to this reviewResponded 10 May 2012

I am so happy to hear that you find our Front desk agents friendly. I am really proud with my staff and they deserve the recognition. I can assure you I will share your comments with all of them. Thank you!

Ginka Petrova

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Reviewed 19 April 2012

Fine all services tried were excellent including front desk

  • Stayed: April 2012
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Thank jwax5791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FresnoCY, Guest Relations Manager at Best Western Plus Fresno Airport Hotel, responded to this reviewResponded 26 April 2012

Your nice comments are well appreciated. Thank you!

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Reviewed 24 March 2012

very friendly staff and extremely convenient! Their shuttle to the airport took less than 15 minutes.

Room Tip: first floor to the left made in and out a snap
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  • Stayed: February 2012, travelled on business
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Thank trey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FresnoCY, Guest Relations Manager at Best Western Plus Fresno Airport Hotel, responded to this reviewResponded 25 March 2012

Great! We appreciate your nice comments. Thank you! Take care.

Ginka Petrova

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Reviewed 23 March 2012

The Marriott as always was very clean and the rooms provided sufficient space. I loved the location, being very close to the airport and surrounded by a variety of eating establishments. Staff was great and the Shuttle service was a plus. Would definitely recommend to others.

Room Tip: Higher floors have the best view
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  • Stayed: March 2012, travelled on business
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Thank MsRadiant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FresnoCY, Guest Relations Manager at Best Western Plus Fresno Airport Hotel, responded to this reviewResponded 26 April 2012

It is a great pleasure to know that you had an enjoyable stay. We thank you for being a loyal Marriott guest! Looking forward to be at your service!

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Reviewed 11 March 2012

Marriott Airport in Fresno, nice, clean, facility, friendly staff. We enjoyed the hot tea service in the evening. The breakfast is delicious too! Thank you for the shuttle to the Fresno Air Terminal.

Room Tip: great help to get to airport, shuttle service is excellent
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  • Stayed: March 2012, travelled with family
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Thank Narda Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FresnoCY, Guest Relations Manager at Best Western Plus Fresno Airport Hotel, responded to this reviewResponded 20 March 2012

Thank you for the nice comments! We value our guests and we are happy that you enjoyed your stay. We hope your business brings you back to Fresno.

Ginka Petrova

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Reviewed 6 March 2012

This hotel is well positioned for travel in and out of Fresno by air and for business in Fresno. The hotel is well designed and the staff is very efficient and friendly.

Room Tip: Best rooms are not on the first floor.
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  • Stayed: March 2012, travelled on business
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Thank BillyJimTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FresnoCY, Guest Relations Manager at Best Western Plus Fresno Airport Hotel, responded to this reviewResponded 20 March 2012

Thank you very much for the wonderful review. We hope we continue to be convenient and enjoyable for you. Thank you again!

Ginka Petrova

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Additional Information about Best Western Plus Fresno Airport Hotel

Address: 1551 N Peach Ave, Fresno, CA 93727-8507 (Formerly BEST WESTERN PLUS Fresno Airport Hotel)
Phone Number:
Region: United States > California > Fresno
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Fresno
#2 Romantic Hotel in Fresno
#5 Family Hotel in Fresno
#9 Business Hotel in Fresno
Price Range: £86 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Fresno Airport Hotel 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
At the Best Western Plus Fresno Airport Hotel all of our guest rooms feature complimentary high speed internet service. Our hotel is 100% non-smoking with your choice of either a King room or a room with two queen beds. Each room features 42 inch flat screen televisions for viewing enjoyment. We offer complimentary airport shuttle service to and from the airport 24 hours a day. We are located on McKinley and Peach next to the main entrance of Fresno Yosemite International Airport. We are pleased to have Starbucks sharing our main entrance of the Fresno Airport Hotel. We are very excited feature a complimentary hot deluxe breakfast to all of our guests. Additionally, the Hotel offers 8 Suites featuring a King or Queen bed configuration and a separate living space. ... more   less 
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Also Known As:
Courtyard By Marriott Fresno Airport Hotel Fresno
Courtyard Fresno Airport
Fresno Marriott
Fresno Courtyard

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