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“Overall very good, but noisy!”

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Comfort Suites Fresno RiverPark
Ranked #10 of 64 Hotels in Fresno
Certificate of Excellence
California
Level Contributor
184 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Overall very good, but noisy!”
Reviewed 16 July 2012

Had stayed here before and was basically pleased, but found the room on the road side to be noisy, so this time I asked for a room on the other side of the building. Friendly staff were pleased to accommodate me. Bed was firm, but comfortable. Nice size room and bathroom (very clean), with amenities. Nice indoor pool and hot tub available. Security cameras in the hallways and parking lots.

Downside: A large family arrived around Midnight and made so much noise that after about 30 minutes, I called the front desk. Was told they would send security to investigate; however nothing happened! The family (banging doors, loud voices, kids running up and down the hall) kept it up until after 2:00 am. Got maybe an hour's sleep, which made for a very long day. Breakfast the next morning was ok. Eggs were dry and sparse, bacon very greasy. Coffee in the room tasted like pool clorine - awful! Also, the elevator dings loudly and every time!

Since I will be traveling here again, I would like to stay here, as this hotel is very convenient for me and the price is reasonable; however the noisy is off putting. A possible solution would be to ask for a room AWAY from the road side and elevator. Noisy guests would be another issue.

Room Tip: Away from the road (north side) and elevator.
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotspringqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGM, Front Office Manager at Comfort Suites Fresno RiverPark, responded to this review, 31 July 2012
Thank you so much for your review on TripAdvisor. I am happy to hear that you will return to us, but very concerned about your recent stay with us. I do apologize about the noise you have experienced as well as the breakfast quality. We will certainly look into ways of improving this amenity for you and all of our valuable guests.

We hope that your next stay is a vast improvement of your previous one. Please feel free to give us a call to discuss your stay in greater detail. I know that we can do better and we can certainly provide a better (quieter) stay for you in the future.

Take great care, and have a nice day.

Comfort Suites Fresno RiverPark Management
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278 reviews from our community

Traveller rating
    166
    61
    32
    11
    8
See reviews for
82
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • English first
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  • Italian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2012

Stayed here on our way from Yosemite to Monterey Bay. Convenient location, pool/whirlpool and a great breakfast. Best customer service that we have had on this trip. The 4 front desk staff we dealt with all very friendly and helpful.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nkruppert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, 26 July 2012
Thank you for your valuable review. I am very happy to hear that your stay went well and that our staff assisted in making your stay comfortable.
We hope that we could be of service to you again in the near future. Thank you for your stay, and have a pleasant day.

Comfort Suites Fresno RiverPark Management.
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California
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 June 2012

Stayed here for two nights when a family member got hurt on our Yosemite trip. Hotel was close to hospital, places to eat and get supplies for the injured person in our family. The hotel was adequate. Overall the room is a good size the beds were not bad but the wallpaper was coming off the walls and needed some repair. The carpet in the hallway was terrible looking. It had been cut up and laid back down on the floor which made it look run-down. The second day the maids took all our open bars of soap and didn't leave us any. There was a dirty toothbrush left on the counter from we assume the maids.......gross. The continental breakfast was just so so. The eggs were overcooked and the best thing was the waffle bar. I have over 30 bites on my body from some strange bug or spiders. After the first night and round of bites I checked the bed and the pillows to see if there were bed bugs. I didn't see any but after the second night and a whole new round of bites I am not happy.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ree707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Comfort Suites Fresno RiverPark, responded to this review, 1 July 2012
Thank you for your valuable comment. I sincerely apologize that we missed the mark on the hotel condition as well as some of our amenities. I assure you that we are working hard to rectify these issues for a better stay for our guests.

I also would like to apologize for the "bites" that you have encountered during your stay. That is indeed the last thing we would have wanted you to encounter, for we practice good cleaning policies at the Comfort Suites. We will thoroughly investigate this situation and upon finding anything to your claim, we will certainly take the necessary measures to make it up to you.

Please contact us at 559-435-5650 to provide us with details of your stay. Thank you so much once again for staying with us and letting us know how we did.

Comfort Suites Management
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1 review
Reviewed 10 June 2012

This hotel is a great place for all kinds of stays. I came with my family and not too many places in Fresno are geared for families. The prices here are nice for regular folks with regular money. We stayed in a room with two double beds and a seperate pull out couch however we did view a room with a king bed and pull out couch with a huge whirlpool tub. The indoor pool and spa are great for families or anyone really and breakfest was over the top. The best complimentary breakfest I've ever had even in comparison to more pricy or exclusive hotels. The staff was amazing and everything was clean. I would recomend this experience to anyone but especially families. Best value in Fresno. Thanks guys.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coreystephens2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGM, Night Manager at Comfort Suites Fresno RiverPark, responded to this review, 16 June 2012
Thank you so much for your input and for your stay. We are happy that your stay was satisfactory. We make it a point to provide the best service at affordable prices for you and any guest that has a family and are looking to make the most of your trip without taking it out on your wallet.

Thanks again for your stay. we look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Fresno RiverPark

Property: Comfort Suites Fresno RiverPark
Address: 102 E Herndon Ave, Fresno, CA 93720-2914
Phone Number:
Region: United States > California > Fresno
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fresno
#11 Family Hotel in Fresno
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Fresno RiverPark 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Comfort Suites Fresno River Park is located next to Costco near the River Park Shopping Center in the heart of the medical community off Highway 41. Hotel amenities include a full hot breakfast buffet, evening Manager's Reception (Happy Hour)with beer, wine and appetizers (Mon-Thur), Indoor heated pool, fitness center with weight machine,treadmill,eliptical,2 types of bikes, high speed internet, and new 32" flat screen TVs. Nearby attractions include Fresno State Bulldogs, Save Mart Center, Grizzlies Stadium, Yosemite National Park, and Yosemite International Airport. ... more   less 
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Also Known As:
Comfort Hotel Fresno
Comfort Suites Fresno
Fresno Comfort Suites

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