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“Excellent Customer Service”

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Comfort Suites Fresno RiverPark
Ranked #11 of 64 Hotels in Fresno
Certificate of Excellence
Reviewed 5 July 2014

The hotel is located on the outskirts of Fresno near a number of eateries and a mall. The room itself was very clean and restful. The breakfast was standard Comfort Suites fayre. On the Saturday all guests were invited for a free drink in the bar, which was a nice touch.

We went for a quick break to Fresno, mainly to spend time in the pool and jacuzzi, whilst we were living in Carmel CA. We picked this hotel due to the spa facilities and because I obtained a good rate, as a Gold card Choice Privileges holder. On the day we arrived (a Saturday) there was a problem with the pool and they closed it down. We were told it would be only for a few hours but it was for the whole of the trip. I complained to the Receptionist, who dealt with the matter in a most professional way. Even-though we went specifically for the spa facilities, her response was so good, it made the trip worth it.

I like the Comfort Suites Brand and this hotel has very good and responsive staff.

Recommended.

  • Stayed: August 2013, travelled on business
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Thank Chris_Cotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 - 173 of 303 reviews

Reviewed 30 June 2014

Stayed with Tenea (Sales Manager) and the great staff at the Comfort Suites Fresno RiverPark. This was one of the best hotel stays we have ever had. The staff was attentive and met all our needs. Always had a smile and greeted everyone that walked thru the doors.

1. Room was clean, large, and appointed well.
2. Direct TV with 50+ stations with all HBO and Cinemax Stations.
3. Breakfast and evening reception with snacks, Wine and Beer.
4. Computers for printing in Lobby. When I needed to print something for work they made computers available and allowed me to print contracts i needed.
5. We were able to walk each evening to local shopping. Kohls, Costco, Bestbuy, Macys, all walking distance away, and the walk doubled as an evening workout! :)
6. Housekeeping was courteous to me working in the room during the day and made sure they accommodated me and worked around what I was doing. Friendly and courteous!
7. Workout room had 4 different machines and enough room to feel comfortable, even an open area for stretching and body-weight exercise.
8. Manager was always gracious, with a smile and asking to serve as needed.

Highly recommend this hotel and will stay again in the future.

  • Stayed: June 2014, travelled on business
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Thank cj843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Needed a quick stay and found this to be the best place. The staff is courteous and attentive.. Rooms are clean, modern, and free of defects.. Was able to check in late, and without a problem..
Breakfast selection was awesome, but while it was busy, it seemed staff was hurried to getting the food out, so I wasn't that great.

Pool and spa are indoors.. Very good for a swim!

Room Tip: Any room is good, noise isn't a problem.
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  • Stayed: May 2014, travelled solo
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Thank Jrod0748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014 via mobile

Fully renovated lobby and rooms. This is a great comfortable spot. Large spacious rooms with comfortable beds.
Manager reception weekdays at 6. Beer and wine with little yummies.
When here for the night this is my preferred spot.
I have been here several times and they are consistently excellent.

Stayed: June 2014, travelled on business
1  Thank ojodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

I was given a small discount by the manager when I told him about the ants and the roaches when we checked out. It was a nice gesture but....it is what it is. I found it interesting that he asked me if we had any food. We didn't, but even if we did, that should not be a reason for bugs to come out of the walls. Feeling guilty to living him a terrible after he gave me a discount ,I am giving him an average.

Reception-Friendly
Breakfast –Strange some items standard and some not. Not very appetizing.
Room-Got a semi updated room but with very little attention to detail, so it looked dated and cheap.
Light for reading –Good
Bed –Comfortable except for the pillows. I guess now these come standard in all their properties. Could not really go back to sleep wandering if the roaches and the ants would stay in the bathroom.
Air Conditioning-noisy
Wi-Fi-Slow
TV-Good
Refrigerator-Good size quiet and also a microwave.
Room for bags-Plenty
Tea Kettle or coffee maker-Yes
Bathroom-Had ants and a couple of roaches when I got up in the middle of the night! Old counter, and very little attention to detail on the paint as it got a semi remodel.
Shower pressure-Ok
Amenities-basic
Hair dryer-Wall- 2 settings burn and won’t dry
Full length mirror-Yes
Makeup mirror-no
Parking-Free
Laundry-Self serve
Iron and ironing board-Yes
Complimentary bottle water-No
Plugs-yes

  • Stayed: May 2014, travelled as a couple
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2  Thank Starviagera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

Rooms were clean and staff was friendly. We stayed on the backside if the hotel so it was virtually quiet. Had a beer and wine reception when we got there but didn't partake. Indoor pool and spa we did utilize, however the fumes from the chlorine were so strong even though they had the door open to the outside there wasn't much ventilation. Overall, a good stay for what we needed.

Room Tip: Requesting a room on the backside of the hotel is probably more quiet then the from that faces the s...
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  • Stayed: May 2014, travelled on business
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Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014 via mobile

We had a great stay here. We stayed in a king suite which was very clean. The room was very large and even had a nice sitting area. The bed was really comfortable which allowed us to have a good night sleep. The hotel was pretty busy but for the most part it was quiet. Also the Wi-Fi worked very well. There are also many good restaurants nearby to choose from.

Stayed: May 2014, travelled as a couple
Thank DNDSZ06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Fresno RiverPark

Address: 102 E Herndon Ave, Fresno, CA 93720-2914
Phone Number:
Region: United States > California > Fresno
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fresno
#10 Family Hotel in Fresno
Price Range: £71 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Fresno RiverPark 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Comfort Suites Fresno River Park is located next to Costco near the River Park Shopping Center in the heart of the medical community off Highway 41. Hotel amenities include a full hot breakfast buffet, evening Manager's Reception (Happy Hour)with beer, wine and appetizers (Mon-Thur), Indoor heated pool, fitness center with weight machine,treadmill,eliptical,2 types of bikes, high speed internet, and new 32" flat screen TVs. Nearby attractions include Fresno State Bulldogs, Save Mart Center, Grizzlies Stadium, Yosemite National Park, and Yosemite International Airport. ... more   less 
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Also Known As:
Comfort Hotel Fresno
Comfort Suites Fresno
Fresno Comfort Suites

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