I stayed the night of the 15th to the 16th. I got a really good deal on kayak that is why I chose to book here. I checked in to the hotel at 3:20pm and my room was not ready. The agent who checked me in was not really making conversation with me. I was not told about how the WIFI works even though that was supposedly included in the rate. I was not told about the shuttle services that were complimentary I was told about nothing. He did not even ask me if I had any questions. I did not catch his name because their darn name tags had such small font. He checked me in anyway though and said that it would take 10 more minutes for my room to be ready and I said okay and I made my way slowly to my room. I do work in the hospitality industry and I do understand that sometimes we do get late check outs and it does take a while for rooms to be ready on those busy days but I waited 10minutes for the room to finish up and the housekeeper still has not made the bed she tells me 10 more minutes and now I am a little frustrated because I do not want to keep being misled. So I go back to the front desk and wait in line behind 2 people and when there are 4 agents at the front desk not doing anything just not even acknowledging me. It's kind of like they did not care. I just felt the service of the agents to be very cold and just not saying "hello". So I make it to the front of the line and a new agent helps me. She was an older lady with glasses and she said sorry that my room was not ready but not really doing anything to fix the problem because now it is well after 3pm and I still am not in my room. She tells me 10 more minutes and then the original agent who helped me comes back and asks me your room still isn’t ready? He finally does something proactive in checking a room for me that is way closer to the main lobby and facing the pool.
So I get up to the room and it is nice and cold but there are no towels in my room I call down for towels it takes over 30minutes to get them. The only employee that I found to be nice was the night auditor. She greeted me and my guests back upon our return to the hotel round 2am. Everyone else just gave us the cold shoulder like they were not happy to be there. We went to the pool the next day at around 9am and the hot tub was not warm and the jets were not working there was another guest in the tub who agreed and we tried to flag down someone to help. Eventually a housekeeper came out and refilled the towels and tried to check out the jets and the temp of the hot tub. She told us that they drained the tub this morning and to wait for it to warm up. We then asked her to check out the jets and over the radio she requested maintenance who told her the same story and not to call her again about it so rudely. She was doing a great job in helping us. So I really feel bad for her in the way that she was treated. The hot tub never got warm which was disappointing. Also on the website it said that there was free breakfast and there was not. We spoke to another patron of the hotel and he was just as disappointed about it as well but he kind of made a bigger fuss that the breakfast was free on the site and he got it. I mean me and my friends should have made a fuss as well because that was false advertising.
I chose this hotel because it seemed the most decent in the area in comparison to Days Inn and Best Westerns. The room was decent but the service was horrible. I probably will not stay here ever again and choose a hotel that is a little farther with better employees. I mean really there are 4 of you at the desk and you can’t help the one other person in line they were not even doing anything. Not to mention that there was no urgency to answer phones at the desk when the phone is ringing. It was just sad. Poor service all together.
- Official Description (provided by the hotel):
- While vacationing in Fullerton guests can experience the magic of Disneys California Adventure Park and attend a sporting event or a concert at the Honda Center. Excitement at Knotts Berry Farm Theme Park and Major League baseball games at Anaheim Stadium can be found just five miles from our Fullerton accommodations. To best accommodate business conferences or seminars our hotel offers nine flexible meeting rooms banquet and catering services and a business center. The Hotel Fullerton and Conference Center near Disneyland provides comfort in an ideal location. Conveniently located near California State University Fullerton CSUF downtown Fullerton and Anaheim. The Hotel Fullerton and Conference Center offers comfortable modern accommodations near Orange County's many popular attractions and prominent businesses. During your visit to California we hope you will take advantage of our hotel s free shuttle to and from Disneyland. Our hotel provides fitness center a full service restaurant and a lovely courtyard bar and grill for your utmost enjoyment. ... more less
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- Also Known As:
- Crowne Plaza Fullerton
- Fullerton Crowne Plaza