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“Good price but only adequate”

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Days Inn & Suites Anaheim Resort
Ranked #12 of 19 Hotels in Garden Grove
El Dorado Hills, California
Level Contributor
181 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Good price but only adequate”
Reviewed 11 March 2014

This was the first time I have stayed at this property but have passed by it many times in the past.

Check-in and check-out were quick and efficient with friendly staff. I was reminded that it is strictly a non-smoking hotel and that I was allowed no visitors. I had to sign a credit card charge of $100 as a deposit in case I violated the smoking and visitor ban. It is supposed to be automatically reversed after checkout but I have not yet reviewed my credit card statement. Accidents happen.

The room was pleasantly furnished although simple. The bed was comfortable although the pillows were somewhat lumpy. The clothes hangers were metal and not removable at all from the supporting bar. It made it very difficult to hang anything larger than a tie because of the narrow closet space. It had a refrigerator, microwave oven, hair dryer, ironing board and iron. It addition it had a flat screen television.

My particular television would not allow me to change channels at first but I finally figured out the issue. The problem was the cable box was mounted on the reverse side of the television so the cable box sensors were not available to use unless one took the remote and moved in close and to the side of the television where the cable box was visible. The air conditioning was a wall mounted unit but cover for the controls on mine was broken and kept falling off. The most worrisome problem with the room was the failure of the automatic door closure to completely close the door. I mentioned this to the front desk on the first evening I was there and was promised maintenance would look at it. Apparently looking at it was all they did because when I left three days later, it still would not close properly. Since I was aware of the problem I made sure the room door was completely closed when entering or leaving but I worried that the maids would miss it and thus leave all of my personal belongings unsecured. Fortunately, it was always locked when I returned to my room.

There appears to be sufficient parking and it is well lit so security did not seem to be an issue. It was relatively location as well quiet as well which surprised me since a major hospital is just a block away.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LLion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Gilbert, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

I will NEVER stay at this hotel again! We booked a two night stay with them on a popular online hotel website. Later we added one night to the beginning of the trip and pre-paid in advance for everything. Upon arriving we found the room to be ridiculously disappointing. The toilet was dirty, the room stank of cigarette smoke, the workmanship of repairs in the room could only have been done by a child or a seriously inebriated individual. Disneyland was the focus of our trip not the hotel so we figured we would survive the little time we would be there. The next morning we found "breakfast" to be little more than a few pieces of bruised fruit so plan to buy breakfast elsewhere. After a long day at Disneyland we returned to the hotel and our room keys didn't work. We went to the office and were informed that our two children, ages 12 and 14, were considered ADULTS and there would be an additional charge of $45 since we had additional adults in the room????? We argued the absurdity of the situation with the hotel staff who called the manager. The manager would not back down and insisted we pay the $45 for additional ADULTS. We argued with the hotel staff again and he once again called the manager who only agreed to call us in the morning to discuss the issue and the hotel staff then reactivated our room cards. I then called the online hotel website through whom the room was booked. They confirmed the reservation was booked with two adults and two children ages 12 and 14. They agreed an adult is 18 years of age and older not 12 years and older. They promised to call the hotel manager in the morning to discuss the issue and said they would credit us the cost if they could not convince the hotel manager that an additional charge for a 12 and 14 year old ADULT was wrong. I hope this gets fixed and the manager learns some customer service but regardless of what happens I WILL NEVER STAY HERE AGAIN.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chino Hills, California
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 March 2014

I keep coming back to this hotel as is one of my favorites in the Anaheim area. Hotel is clean, pretty quiet, hotel amenities are great plus they always provide great value price. As my other reviews, everything is in good working condition. The hotel added TWC HD programming to their TVs , nice touch if you are staying in the room while resting.

I must say David in the front desk always offers exceptional customer services and was able to satisfy my requests during my stay. Thanks!

Room Tip: Rooms on the 3rd floor a quieter from noise from the street.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelling D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Days Inn & Suites Anaheim Resort

Property: Days Inn & Suites Anaheim Resort
Address: 12792 Palm St, Garden Grove, CA 92840-6402
Phone Number:
Region: United States > California > Orange County > Garden Grove
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 19 Hotels in Garden Grove
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn & Suites Anaheim Resort 2*
Number of rooms: 40
Official Description (provided by the hotel):
We invite you to experience the Newest Hotel to Garden Grove/Anaheim resort area. the Days Inn and Suites is located near the Anaheim Convention Center it is also conveniently located minutes from Disneyland, Knott's Berry Farm, the Honda Center, and Angel Stadium of Anaheim. The John Wayne Airport is less than eight miles away from this beautiful newly built hotel. Additional nearby attractions include the Crystal Cathedral, The Block of Orange and the newly developed Garden Walk. ... more   less 
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Also Known As:
Days Hotel Garden Grove
Days Inn Garden Grove
Days Inn & Suites Anaheim Resort Orange County/Garden Grove

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