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Homewood Suites by Hilton Anaheim-Main Gate Area
Ranked #9 of 19 Hotels in Garden Grove
Calgary
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Adequate”
3 of 5 bubbles Reviewed 26 July 2011

Stayed here for 5 nights. Barely adequate.
I just stayed previously at the Homewood Suites Carlsbad for 4 nights- it was a much more pleasant stay than at this hotel.

The complimentary breakfast is adequate.

The complimentary light dinners are ok - they are served Monday to Thursday only from 5 to 7 pm.
If you plan to eat the light dinner, you must go promptly at 5 to get a table to sit at.
The area fills up very quickly with other hotel guests.

During our visit the light dinners included spaghetti and meatballs one night and teriyaki chicken the next.
Salad is also provided.
Soda pop and juice also provided.
Wine also served.

Note that the self parking fee is $12 a night. Yikes!

Issues:
The showerhead was broken.
Had the most terrible shower b/c there was no water pressure and no hot water.
Upon contacting the front desk they promised to send someone to look at it.
I was relieved that upon our return to the hotel later in the day that the showerhead was replaced.
I recommend taking showers early in the morning because otherwise you will have a cold shower as other guests must be using up the hot water!

The printers did not work in the business centre. There are 2 of them.
I requested that one of the front desk clerks come and take a look.
She cheerfully agreed to and could not get the printer to work.
She said that someone else would have a look at them, but kindly offered to print off the directions I needed on her printer near the front desk.

Another day I had to use one of the computers and printers in the business centre.
A teenager was watching a movie.
She refused to move.
I went to ask the hotel desk clerk if she could kindly ask the teenager to pause her movie so I could print off some directions.
Hotel desk clerk refused to assist.
So I asked the teenager if she would kindly pause her movie for a couple minutes.
Teenager sullenly agreed to do so.

Upon check in, my mother noticed that the floors in the kitchen area and bathroom were sticky.
My mother requested that the floors be cleaned. After the cleaning, the floors were still a bit sticky.
We decided to wear slippers and socks.

Upon our return to the hotel another day (late in the afternoon at 430pm) the room had not been cleaned.
My mother requested one of the cleaning staff attend to this.
Was told by the cleaning staff that she thought she did it already.
My mother said, "No, could you please attend to this."
Our room was cleaned and towels refreshed promptly.

One plus about the location of this hotel is that a Target is across the street. Very convenient.

Note: This hotel is very far from Disneyland but close to the convention centre.

We rented a car so didn't have to deal with other modes of transportation to/from Disneyland.

I doubt I wil stay here again. My hard earned dollars will go to another establishment.

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lglbgl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 27 July 2011
Thank you for taking the time to share your thoughts regarding your stay at the hotel. We expect to provide a clean and comfortable suite with everything in working order and apologize that this was not your experience.
While I'm glad we quickly resolved most of your issues, it is my job to ensure that we are preventing these issues so as to not impact your stay. I would welcome the opportunity to speak to you to personally to apologize and see what I kind do to get you to consider staying with us in the future. If possible, please contact me on my direct line: 714-620-2153 or via email at: joe.leinacker@hilton.com.
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1,311 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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timnath, co
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 July 2011

Everything was great at this hotel. Food was par but it was free. Shuttle to and from Disney was on schedule and very convenient. Front desk was very helpful and easy to work with. Most definitely would stay again.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 27 July 2011
Thank you for the nice words! We're glad you had a great time and we look forward to your next visit to the area......see you soon!!!
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Melbourne, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 17 July 2011

My partner and I stayed here joining others in my family in late May. We had a total of 3 rooms on level 2. Rooms were comfortable, well fitted and large in size. Well equiped bathrooms and a suitable living room plus the bonus of a kitchen. We had a room overlooking the pool which was pleasant. We also had super comfy beds.

The hotel isnt within walking distance to Disney but that's not a problem as the hotel operates a shuttle bus and there is also the Anaheim transport bus. The location is fine, not great but fine. The price is reflective for this and the hotel offeres far superior accommodation for similar prices to much less impressive accommodation closer to Disney. There a few fast food outlets and restaurants around the hotel. Coco's across the road is a good option.

The hotel offers a breakfast inlcuded in the rate. On weekends it gets busy, similar experience to being at Disney on Saturdays. Long lines and a bit of push and shove. U can always take the tray from the room, be brave, go down, grab the food and eat in peace back in your room. During the week there is no problem though, we stayed from Friday to Thursday and only Saturday and Sunday were busy. Something that caught us by surprise is at breakfast the plates and cutlery were plastic, we can see why when u can take the food back to your room and therefore the cutlery and plates and some would take advantage. The food offering are slightly limited. But honestly to get a breakfast included in the room rate at the avg. price for this hotel its a great deal and you can see why its popular and busy.

The hotel pool and spa which are great. Again busy on weekends.

Best part about the hotel is the front desk staff. Always helpful and always friendly and smiling. There are a number of a competitive hotels in the area with great deals, so returning to a hotel means it offers something special. For the Homewood Suites its the staff and because of them we will be back.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank will1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 27 July 2011
Thank you for your review! We're glad that you and your partner had a good time while you were staying with us. I think you've done really well at explaining the value of staying at the Homewood Suites Anaheim Main Gate. We hope to see you back here very soon.
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Newcastle
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 13 July 2011

This hotel was everything and more then we expected, never staying at these hotels before we now wish we knew the standard of them when we were making all our bookings for this holiday as we would of booked them.

From the arrival to this hotel it was just so homely and the staff couldn't be more friendly and helpful they were fantastic.

The checkin was smooth. The room we had was very comfortable and had all the home creature comforts: lounge room, kitchen, wifi, large television.

The bedroom was very spacious and the bed was so comfortable there were 2 queen beds. The bathroom was clean and fresh and the rooms were serviced daily with replenished toiletries.

Breakfast was provided in the hotel dining room and the big surprise was a light dinner was served everynight with either beer, wine or soft drink this was such a reward at the end of a busy day sightseeing etc There is also a small shop in the hotel that sells a huge range of things from postacrds to frozen meals. They also sell stamps for the postcards and take care fo the posting

The hotel is close to a shopping mall that includes target and other small shops including bottle shops (alcohol) and corner shops

A shuttle bus is available at the front of the hotel for Disneyland (however if you want to go early get in the line as it picks up at 3 other hotels and there isnt many seats and you could wait awhile) on the days we were there management contracted the help of another shuttle to eleviate the wait which was excellent customer realations. The shuttle runs every 30 mins from Disney back to the hotel. Just a tip if you are waiting and the crown shuttle turns up ask if yo ucan go with him we did that most days and tipped hiim and he was very friendly and happy to helpout.

I will defeineltely be using this hotel facitlity again as i said they couldnt of done anything more for us if they tried

There was a pool area it was nice and well utilised however i didnt use the facility

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Kruzein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 13 July 2011
Thank you for taking the time to submit such a detailed review! We're happy that you enjoyed every aspect of the hotel from the service, to the accomodations, to the complimentary meals. We can't wait to have you back so that we can exceed your expectations again!
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2011

we stayed at this hotel in june for 31 days and loved every moment of it this was our second time to stay here and canot fault it what a great hotel this is the staff are very pleasant and always greet you with a smile especially luis always cheerful and happy whenever you see him will be here again in december with family thank you all for a wonderful holiday

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank charlo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 13 July 2011
We are thrilled that you stayed with us for so long and had such a good stay. Thank you for mentioning Luis' name as he is an amazing person and we are fortunate to have him here at the hotel. We hope to see you on your next holiday.
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Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 June 2011

We traveled to ca for our first big family vacation. The hotel is conveniently located near Disney. The shuttle made or extremely convenient. It was not always on schedule but or did not affect our plans too much. Breakfast and dinner were very crowded het there early. That being said they never ran out of food. Great place to stay!!

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank COfamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 30 June 2011
We were honored that you chose to stay with us for your first family vacation! We think you should make this an annual trip:). We hope to see you back very soon. Have a great summer!
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Chicagoland
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 27 June 2011

Stayed here 6/6-6/10 for a graduation celebration for my daughter. Staff knew this and had a cake and card in the room when we checked in....nice! The staff here is very friendly, hard-working and professional. This hotel obviously caters to families for visiting Disneyland, and they do not disappoint. The rooms are smaller than some Homewood Suites I have stayed in, but clean and well-appointed. We had a great time here...the breakfast is nice and the crew really works hard to keep up with the guests. I appreciate how hard the staff works here!

  • Stayed June 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank scionchigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewoodgmjoe, General Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review, 28 June 2011
Thank you for the review and for the very nice comments about our staff. I'm thrilled that the hard work by our housekeeping department and kitchen didn't go unnoticed. We hope to see you back here very soon!
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Additional Information about Homewood Suites by Hilton Anaheim-Main Gate Area

Property: Homewood Suites by Hilton Anaheim-Main Gate Area
Address: 12005 Harbor Blvd, Garden Grove, CA 92840-4001
Phone Number:
Region: United States > California > Orange County > Garden Grove
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Garden Grove
#8 Business Hotel in Garden Grove
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Anaheim-Main Gate Area 3*
Number of rooms: 166
Official Description (provided by the hotel):
Extended stay suite hotel. An all-suites Anaheim hotel that will make you feel closer to home! The Homewood Suites by Hilton Anaheim-Main Gate Area hotel is one of the Disney Good Neighbor hotels, only a mile away. Enjoy complimentary Wi-Fi, daily breakfast and dinner Monday to Thursday. ... more   less 
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Also Known As:
Homewood Suites By Hiltonr Anaheim-Main Gate Area Hotel Garden Grove
Homewood Suites Garden Grove
Homewood Garden Grove
Homewood Suites Disneyland
Homewood Suites By Hilton Anaheim-Main Gate Area Orange County/Garden Grove
Homewood Suites By Hilton Disneyland Area
Homewood Suites Anaheim California
Garden Grove Homewood Suites

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