We have stayed here at least six or seven times, maybe more and have always been very happy. However, the last two times things weren't quite as good as they have been in the past. Two months ago we got a room with several things wrong. There were sugar ants in the bathroom and the shower curtain rod was broken causing the shower curtain to hang in the tub, the door between the rooms wouldn't close completely. The front desk was super apologetic, and quickly switched us to a new room which was fine. This time there was an earwig in the shower. It wasn't that big of a deal, bugs happen, I figured it would just wash down the drain and that would be the end of that, but there was another one the next day. There was mold in the bathroom,up high on the wall paper, and around the drain in the tub. The caulk in the shower was starting to fail, and just looked bad. There were tiles coming loose in the bathroom area, and once again, the door between the rooms had issues. We also found an empty liter soda bottle behind the sofa when we swept the room to leave.
We didn't complain about anything and I'm quite sure they would have made it good, but I would say that someone in authority needs to make a sweep of the rooms now and then to check the little things. They shouldn't have to rely on patrons to point out things that are wrong.
Their customer service is still the best I have ever experienced. Super super people.
- Official Description (provided by the hotel):
- Extended stay suite hotel. An all-suites Anaheim hotel that will make you feel closer to home! The Homewood Suites by Hilton Anaheim-Main Gate Area hotel is one of the Disney Good Neighbor hotels, only a mile away. Enjoy complimentary Wi-Fi, daily breakfast and dinner Monday to Thursday. ... more less
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- Also Known As:
- Homewood Suites By Hiltonr Anaheim-Main Gate Area Hotel Garden Grove
- Homewood Suites Garden Grove
- Homewood Garden Grove
- Homewood Suites Disneyland
- Homewood Suites By Hilton Anaheim-Main Gate Area Orange County/Garden Grove
- Homewood Suites By Hilton Disneyland Area
- Homewood Suites Anaheim California
- Garden Grove Homewood Suites