I stayed at this hotel in 2009 on 2 separate occasions for about 5 days total. It was cheap, safe and clean enough. So I was expecting the same this year when I needed to stay for 7 nights, the first of a few visits I need to make this year.
When checking-in, I asked for a 'nicer' room due to the length of my stay and also because the hotel was empty (the parking lot being nearly empty until my last night). The man at the desk told me that times were bad and they did not purchase the new furniture that they wanted. Being aware of the economic hardships, I understood.
When I got to my room, it was missing a table an chairs and one drawer of the dresser (two drawers functioning) needed repair. The dresser top had not been cleaned, the fridge and microwave door handles were sticky and there were other issues with the room just not being clean. The bed was fine, with no appearance of bedbugs and very nice bedding, so I decided to rough it out, thinking that this was the best they had to offer..
Due to my hours, I was never there when the rooms were being cleaned. On my second to last day I was - and when I walked by the other rooms being cleaned (with the doors open), all were fully furnished, including tables and chairs and no broken dressers. I'm guessing that my room was the worst they had to offer.
They have lost this customer. I could have made a 'scene' but instead I have written to their parent organization. They knew that I was a repeat customer (we discussed it at check-in) and yet they treated me poorly.
My takeaway lesson is to never assume that the front desk is telling the truth, always demand something better and to understand that for some hotels, cultivating repeat customers is not part of their business strategy.
One other issue (not for me): Getting in and out of this hotel is awkward.
- Official Description (provided by the hotel):
- Motel 6 Garden Grove is located within 3 miles of Disneyland and Anaheim Convention Center. Enjoy our modern rooms with Microwave and Fridge in every room. Wi-Fi is available in all guest rooms for a $2.99 fee. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Agoda, Odigeo, Priceline, Travel Republic (UK) and Evoline ltd so you can book your Motel 6 Garden Grove reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Econo Lodge Garden Grove
- Garden Grove Econo Lodge
- Motel 6 Garden Grove Orange County