My daughter and I had an important event to attend and needed to stay overnight for one night. We arrived at the hotel pretty much at our expected time (even though we had dealt with getting a bit lost due to some bad directions on the internet. ) I booked our reservation with Travelocity but when we got to the hotel, there was no record of it. The hotel was almost sold out but the staff did an excellent job at helping us to try to resolve the issue. I called Travelocity customer service and was unsatisfied with their response. That's when the staff really stepped up their customer service on my behalf. I was really upset about the whole experience. Breezy and Lizet were such a huge help to me. They waited on the phone with customer service on my behalf for more than one hour and 45 minutes. In the end Embassy Suites waived my parking and internet fees and I ended up with a very nice upgraded room at no extra expense to me due to their determination to make me a happy customer. The room was clean and comfortable. The pool and Jacuzzi were great! We enjoyed free snacks and drinks during reception time and a delicious breakfast cooked to order in the morning. This could have been a huge nightmare for us but instead, Embassy Suites staff went out of their way to help us. Any staff we encountered from the valet parking attendant to housekeeping and desk reception personel were friendly, courteous and very helpful. I would definitely stay there again...Loved it!!
- Official Description (provided by the hotel):
- The Embassy Suites Los Angeles – Glendale, CA hotel provides easy access to I-134, I-101 and I-5 to get you around town. Located in downtown Glendale in the north Los Angeles area, you’ll be a few short miles from Universal Studios, Burbank and Pasadena. Business travelers will appreciate our proximity to many local corporations, in addition to daily complimentary cooked-to-order breakfast and our nightly Managers Reception. Experience the warm colors, lush foliage and koi pond of our Glendale, CA hotel's atrium. Our gracious staff will introduce you to our many hotel amenities and your suite. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Los Angeles/Glendale Hotel Glendale
- Embassy Suites Glendale