I had a bad experience with this property last year and said I would never stay at the property again. Well I thought I would give them a second chance. Never again...
First things first. I booked a month in advance with the property's website. I specifically checked the non-smoking room box. I get to the property and they have one room left and its a smoking room. The front desk staff would not work with me on this at all. I even had a confirmation e-mail I printed out with the non-smoking preference referenced on the confirmation. I have never smoked in my life.
Then I could not get on any of 3 wireless routers they had. I call the front desk and they say, "you are the only one complaining". I explained I was in IT and did IT work everyday. Then they changed their attitude. I finally had to use a hardwired connection in the room. The alarm clock in broken in the room. The air conditioning up down control button for temperature were broken/pushed into the unit, worthless. There is not enough parking for all guests, lot too small.
The one exception is the cleaning staff is wonderful. They always do a good job, are nice and always say hi. I strongly recommend you never stay at this property ever.
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- Also Known As:
- Rodeway Inn Regalodge Hotel Glendale
- Rodeway Inn Glendale
- Glendale Rodeway Inn