Our trip to Chalet View Lodge this weekend was close to a complete debacle. Our Deluxe Terrace Suite was nice, but as the prior contributor stated, claiming it is "deluxe by any standards" is a bit of a stretch. I don't want ot be too negative, so let's just say our room was nice. To be perfectly honest, our unhappiness with the stay had to do with service (or lack thereof) and not the accommodations.
Approximately a month before our stay I called and booked our reservation speaking directly to Bob, the owner. He was very cordial and helpful The week before we were going to arrive I called with a couple of questions and I was told by a young lady who said she was the manager that she could not find my reservation. I explained I had an email with a confirmation number on it, but she insisted there was no reservation in her system. I told her Bob had taken the reservation and she said, "That explains it". She then asked me for my credit card so she could make a new reservation. I hesitated because I did not want to risk getting double-billed for a room, but I accommodated her request because I did not want to risk getting charged $180 for not showing up when someone finally found my original reservation. The manager assured me there would
be only one reservation, but it didn't turn out that way.
On our arrival the manager who took my second reservation handled our check-in and everything seemed to be going smoothly.
On Saturday morning the problems started. The first problem we had was a dog in the unit next to us barking incessantly. After four calls to the front desk someone finally answered. I explained the problem to young lady. She told me she knew exactly what room the dog was in but since the owner of the dog was not on the premises the only thing she could do was try to call him and see if he would come back. We continued to spend our morning listening to the barking dog.
We had our "Do not disturb" sign on our door, but housekeeping knocked anyway. My wife explained to the maid we were getting ready to leave (to escape the dog noise) and asked her if she could come back a little later. About 10 minutes later the young lady at the front desk called to say her computer was showing that we had already checked out and we were supposed to be in a different room. I attempted to explain what might have caused the confusion and when I got to the part where Bob took my reservation, she said, "That explains it". I was starting to see a pattern.
I finally convinced the young lady at desk that we had a two-day reservation and we were in the correct room. My wife and I then went about our day. Upon our return three and a half hours later we found our room had not been cleaned. When I tried to call the front desk, no answer. I walked to the office to discuss the situation with someone only to find a different young lady and she was helping people at their Starbuck's coffee booth. After waiting for her to make/serve seven specialty coffee drinks I was able to explain my problem. She replied that she was sorry but the cleaning staff had left for the day. In fairness she offered to call someone and they could be there in 30-45 minutes to have the room cleaned. Really? It was almost 4:00 in the afternoon and the last thing my wife and I wanted to do is leave our room again so it could be cleaned. I settled on a couple of clean towels and some coffee for the morning.
At that point I asked to speak to Bob. Not available...out of town. Carrie, his wife...out of town with Bob. How about the manager? Nope...gone for the day. I headed back to my room to clean it myself. I'm sure worse things than this have happened to many travelers, but the combination of events was more than enough to suck the fun out of our stay.
In all fairness we were given a discount on our way out, but I would have much rather have had the experience I originally agreed to pay for and not a bunch of apologies and a rate reduction.
All three of the young ladies we dealt with were amiable and courteous, but I don't think it's realistic to have any one of them attempt to run this lodge by themselves. From my perspective they were expected to run the front desk, the Starbuck's coffee booth and manage the facility.
Combine that with all the reduntant confusion surrounding our reservation and our room not be cleaned and you have a very unfulfilling travel experience.
- Official Description (provided by the hotel):
- We believe that travel is all about cultivating new experiences – ones that stay with you long after your trip. That’s exactly what you can expect here. Perhaps it’s the natural beauty that surrounds us, the adventures available, or maybe it’s the sense of contentment you feel throughout every season here. But we’re more than just a boutique resort and spa. We’re your dream wedding venue, an immaculate meeting venue and your ultimate family getaway. Most importantly, we’re your home during your Lost Sierra getaway. Welcome to Chalet View Lodge. ... more less
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- Also Known As:
- Chalet View Hotel Graeagle
- Chalet View Graeagle