I brought a group of out-of-town, out-of-state friends to the Holbrooke for dinner. My wife and I had dinner several months ago the very same day the new owners took over and the food was good but the service was marginal. We thought by now the service would be on par and the food even better. Unfortunately it's now the worse service we have ever experienced anywhere - in the world.
After being seated within the sparsely populated restaurant we had a 15 minute wait until I summoned our waitress to place our order and she suggested that we order everything at once. They delivered our bottles of wine but short two glasses which we had to wait another then minutes until I got up and requested glasses. A few minutes later they arrived and were told that there weren't any clean glasses thus the wait! They delivered our first course WITHOUT bread. Again I had to walk back to the kitchen for bread. After another 20 minute wait for the main courses to arrive, one order lagged 10 minutes behind the others, two were in incorrect and three of the same order were non-identical.
I approached the waitress and she summoned the owner. He said with attitude that they were NOT understaffed but training the cook staff. I refused to subject my friends as beta testers so after comping our meal (we paid for the wine) it's unfortunate that a major historical landmark in the area will not receive our business again. It was an extremely embarrassing experience. Cirino's or Tofanelli's which are a few yards away offer far, far better service and food.
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- Also Known As:
- Holbrooke Hotel Grass Valley