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“230AM”

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Best Western Gold Country Inn
Ranked #3 of 10 Hotels in Grass Valley
Joliet, Illinois
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“230AM”
Reviewed 23 March 2014

Everything was perfect. The breakfast set a new standard - everything I like was there. Hot was hot and cold was cold. My brother heard how good the breakfast was so he came over from another inferior hotel to join us. You just can not beat Best Western. We wouldn't stay anywhere else when we travel. Thank You for a great experience and reasonable price.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 470earlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 11 April 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hamid Kazemi
General Manager
BEST WESTERN Gold Country Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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349 reviews from our community

Traveller rating
    94
    117
    68
    50
    20
See reviews for
140
89
23
52
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Grass Valley, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 March 2014

I was overcharged on my credit card by over 10 dollars at this hotel. When I called the hotel to let them know, the manager Hamid Kazemi told me that they usually charge 120+ per room and I was wrong.The manager Hamid Kazemi not there during check in where I had my Kayak app open to show them they were overcharging and they matched the Kayak rate. Then almost one week later, they charge me 12 dollars higher. I have never dealt with a more unprofessional manager. Hamid Kazemi should be ashamed of himself.
This hotel is shady! This hotel is way overpriced. The breakfast was terrible and the manager is an aggressive peon! He said he was going to give me 7 dollars back on my credit card on 03-14.
I am going to wait and see and then will be reporting this hotel to corporate.
Do not stay here! Terribile experience!

Room Tip: Do not stay here unless you want to overpay for a crappy experience! Most unprofessional manager I h...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gabriel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 18 March 2014
The guest called the hotel and said that he was a traveling musician and that he had a very good stay at the hotel. Guest never complained about any issues during his stay at Best Western Gold Country and was in fact was very complimentary. Unfortunately we believe this guest has got his facts wrong and his survey not worth trusting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Grass Valley hotels

auburn, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2014

The young man at the front desk was very kind. He let my family check in early. My mother in law was in the hospital there so we had to stay in town. The Lobby was very nice and room was also very clean. The TV in our room was nice but the channels were like snow. Staff was very friendly and helpful to try to fix the issue. The breakfast was pretty good. Customer Service I received after my stay by the manager was great. He offered me a discount on my next stay because of the experience we had so I guess it's Worth another shot !

Room Tip: 138 was I great room large and has a kitchenette
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 18 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We apologize for the inconvenience of the television. We are currently working to make sure all of our T.V.'s get better signal.

If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hamid Kazemi
General Manager
BEST WESTERN Gold Country Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benicia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2014

It was nice to find a Best Western most anywhere we end up traveling. I was able to use my guest points at this time and ended up paying nothing for the room. The trip was unexpected in that we were unfortunately attending a funeral at the time. The hotel and rooms were average and was what would be expected (i.e., clean but nothing fancy). There were many shops and restaurants within walking distance which made it that much nicer.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 18 March 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 530-273-1393.


Sincerely,

Hamid Kazemi
General Manager
BEST WESTERN Gold Country Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2014

Great check in Customer Service experience, great bed, a little over priced for week day stays but overall a good experience. Nice grounds, convenient location, nice TV, good breakfast and ok price. I would recommend this hotel to friends and family and with the California Highway Patrol right next door this hotel is safe and secure.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 18 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hamid Kazemi
General Manager
BEST WESTERN Gold Country Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 February 2014

This is a great hotel to stay at. Lobby is very clean and rooms were very clean as well. Staff were very friendly and breakfast was pretty good. Right off the freeway but set back far enough that road noise was not an issue.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank sacju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 18 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hamid Kazemi
General Manager
BEST WESTERN Gold Country Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sonoma, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

This is a nice hotel although like lots of hotels near freeways there is noise from traffic. Across the street is a nice restaurant for breakfast & lunch, plus a shopping center. It's inbetween Grass Valley and Nevada City which is nice for tourists.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 54ELB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teniah M, Manager at Best Western Gold Country Inn, responded to this review, 18 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hamid Kazemi
General Manager
BEST WESTERN Gold Country Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Gold Country Inn

Property: Best Western Gold Country Inn
Address: 972 Sutton Way, Grass Valley, CA 95945
Phone Number:
Region: United States > California > Grass Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Grass Valley
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Gold Country Inn 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to BEST WESTERN Gold Country Inn!Discover this pet friendly Grass Valley, California hotel offering convenient access to Empire Mine State Park, Historic Nevada City and the Tahoe National Forest. Located in northern, inland California just off highway 49, the BEST WESTERN Gold Country Inn is committed to providing the best in customer service, accommodations and amenities at the right price. Each well-appointed guest room at this Grass Valley hotel features cable satellite television and free high-speed Internet access. Hotel guests are welcome to a complimentary full breakfast daily. This pet friendly hotel also offers guest laundry, an exercise facility and a full-service business center. Guests staying at the BEST WESTERN Gold Country Inn will be a short walk from a variety of dining and shopping in historic Grass Valley. The Empire Mine State Park, only two miles away, offer the perfect setting for hiking and afternoon picnics. This California hotel is also less than five miles from many other key area attractions including the Nevada County Fairgrounds, the South Yuba River, Scotts Flat Lake, Bridgeport Historic State Park and Historic Nevada City. Business travelers will appreciate being close to the Whispering Pines Business Park, the Grass Valley Group and the Loma Rica Industrial Park. The Grass Valley area is also home to a variety of annual events including the Draft Horse Classic, Music in the Mountains, Dog Shows, the Teddy Bear Convention and more!The friendly, helpful staff at the BEST WESTERN Gold Country Inn is ready to ensure a fun-filled memorable stay in Grass Valley, California. Make a reservation today and save!**Hot tub and Pool closed until further notice* ... more   less 
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