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“Disappointed”

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Evergreen Lodge at Yosemite
Ranked #1 of 7 Hotels in Groveland
Certificate of Excellence
GreenLeadersSilver level
Sevenoaks Kent
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Disappointed”
Reviewed 21 July 2014

Stayed here two days and was not as good as expected from reading the website and reading previous Trip Advisor reviews. Good aspects were : excellent location as base to visit Yosemite and really excellent hike to North Dome with their in house naturalist Bethany ( worth the $125 cost per person). Bad points were : dark cabins , poor bathroom ( looked like a youth hostel bathroom, and we had a poorly functioning toilet ) , pool too crowded and full of noisy children . For those who have been to a Center Parks it felt a bit like that. Expensive for what it is.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank bornie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 July 2014

its a very nice and quite place. i went there with my wife and her family. there were 7 of us . my wife and i stayed in a tent (very comfortable and safe) . the other family stayed in a family cabin.
it was the july 4th weekend so it was old out.
its a nice property ,but please do remember its 45 min away from the main valley . its outside the park. rooms are good . remember no phone service and sketchy internet. you are in the woods so u shouldn't expect great phone service . no air conditioning.
the only comment i want to make is that since the lodge gets tourist from all over the world , the food choice should be broadened to include different cuisines.
staff is nice . the tavern is fun.
its very nice and quite . well maintained outdoors.
Again the food service has to be better. there is no other place for miles to eat
overall its a nice place for a vacation

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank S V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 July 2014 via mobile

we (a family of 4 with 2 teens) stayed at the evergreen lodge in 1 room with a king bed and a sofa bed in early July for 3 nights. When we arrived at the room there was a lot of noise from screaming kids at the pool which was near the cabin they put us in. Also, we realized that they only put 2 towels even though we specifically mentioned in the reservation that we would be 4 people. We asked them to send us 2 towels which took the staff quite a whole but we did end up receiving them. During the next 2 nights we only received 3 towels and we had to ask and remind the staff that we were 4 people. Also, there was no air conditioning and even though the staff said that it gets cool in the evening, this wasn't the case. It took us an extremely long time to sleep and we kept waking up throughout the night because the heat even when we left the balcony door open and all the windows open. The room felt as hot as a sauna. Also, the hotel never mentioned on their site that there still was a lot of damage from the rim fire that occurred a year ago, the area right next to the hotel was filled with burned trees, logs which was extremely unattractive. I picked this hotel based on the reviews on tripadvisor and after staying at the evergreen I don't understand why it was rated so high. I definitely wouldn't stay at this hotel again because the staff were mediocre, there was no air conditioning and because the room was extremely expensive and definitely overpriced at about $350 a night.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ben Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Evergreen_Lodge, Owner at Evergreen Lodge at Yosemite, responded to this review, 15 July 2014
Hello, I’m Lee Zimmerman, one of the owners of the Evergreen Lodge. I thank you for taking the time to share your concerns and am sorry to read that you and your family were disappointed with your stay. I apologize that you were not treated with our usual standard of hospitality and will be sharing your concerns with our staff as we work to maintain our standards. With regard to Rim Fire damage, we actually do have a section of our web site that is entirely dedicated to ongoing updates on the effects of the Rim Fire, and we reference that section right on our home page. We also email all guests several days prior to arrival to explain what the landscape is like while recovery efforts are under way – I’m not sure if perhaps you did not receive that email or if it went to someone else in your party.

Thank you for the opportunity to remind everyone that you are able to request a cabin in a quieter section of the property. During the peak summer months when children are on school break, there can be a lot of energy in the main gathering areas. Our Front Desk team does their best to place guests in locations that are ideally suited to each party’s expectations, and I’m sorry we missed the opportunity to locate your family in one of our more serene cabins.

Not air conditioning the cabins was a conscious choice that has historically been well received by guests given our consistently cool, dry Sierra evenings – even on hot days it usually works great for guests to use the window fan to cool down their cabin in just minutes with fresh, natural mountain air. Not only is it better for the environment, it also helps minimize ambient noise on property and facilitates a more serene, natural experience. I worry that we did a poor job of communicating to you how to quickly cool your cabin off, as it is not obvious without a bit of direction. If so, I’m very sorry, as I bet we could have helped you have a better stay had we better communicated.

Thank you again for sharing your review, and I do hope that you and your family were able to enjoy other aspects of your time at the lodge and in Yosemite.
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nc
Level Contributor
110 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 14 July 2014

We had a fabulous time at this property but there are a few problems.
Pros:
1. The property is lovely and the cabins well kept with nice outdoor decks on many of the cabins.
2. There is a lot to do on the property: pool, biking, restaurant on site, guided hikes, nearly life sized chess, corn hole etc.
3. Restaurant food is good. There is a small store as well.
4. Guided hike to North Dome was awesome with incredible views.
Cons:
1. Getting to the property is an ordeal. It is off the beaten path and our gps took us to a road that was closed due to a recent fire. There is no cell service in much of Yosemite and therefore we didn't have access to phone or emails or website to get other directions so finding the lodge was quite painful. I would recommend securing directions prior to losing service. Also much of the entrance road is depressing and not very picturesque as there was a recent fire that destroyed the landscape.
2. There weren't enough chairs around the pool. We were there the week after July 4th and we found one chair and the rest of us sat on the concrete. There were people waiting for somewhere to sit and lots of chairs that were not being used but had personal items on them. They need an employee at the pool to facilitate and more chairs at least for peak times.
3. Check in is at three and we had driven through Yosemite and had a bear of a time finding the property but when we arrived there was no where to eat! The bar directed us to the pool area and once we got there at 330, the pool bar was closed for a break. They returned a bit after four and we finally got a bit of an appetizer prior to eating in the main dining room. They should have something other then cold sandwiches from the store at check in time. The closest
place to eat would be atleast an hour away.
4. Staff is not well trained. The cashier at the store didn't know that there was a code for the laundry area and wasn't sure how many washers and dryers were there. The waitress at one of the two dinners we had was downright rude. I won't go into the details but I think it was a matter of her not realizing she was being rude and maybe with a little training she would have been different. Also, the front desk didn't know that we had a hike scheduled and said the recreation department had not entered our hike in the computer as they should have. They sent us to the recreation department but of course at the time, the recreation department was closed for dinner. Once they returned, they verified that we did have an all day hike scheduled.

Ironically, even with all the cons, we would stay here again due to the outdoor amenities and we still had a great time at the pool, on the all day hike and utilizing the chess set and corn hole. If we had stayed longer, biking would probably have been great. It was so nice after being in Yosemite Valley and all the crowd.

Room Tip: We stayed in cabin k8 and it had its own parking place and had the chess set, corn hole and hammocks...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank buttercup16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Evergreen_Lodge, Owner at Evergreen Lodge at Yosemite, responded to this review, 15 July 2014
Hi, I’m Lee Zimmerman, one of the owners of the Evergreen. I’m happy to hear that you enjoyed our activities, our restaurant, and the guided hike to North Dome. It is good of you to point out how important it is to have directions ahead of time. As is true in so many rural settings, GPS is often inaccurate and cell service is spotty at best.

Thank you for bringing the pool chair issue to our attention, and I’m so sorry you couldn’t get a seat. While we have a lot of seating at the pool (90 in the pool area & 16 on the terrace), the area is fairly new to us and you are right to point out that we need to do a better job of managing use so people are respectful and don’t take extra seats during busy time periods.

For mid-afternoon fuel around check-in time, we do actually offer quite a bit more than sandwiches in the General Store, and it’s disappointing that we weren't better at showing you the options. There are freshly made salads, fruit, cheese, and other “Happy Hour” supplies, including a nice selection of premium wine, micro-brews, and lots of refreshing non-alcoholic beverages. Our pool bar does serve food all afternoon, so you should always be able to get prepared-to-order items - you make a very good point that we need to make sure breaks don’t inconvenience our guests.

Thank you for your feedback on the inconsistent service, and I am sorry that we did not maintain our usual service standards during this busy time. We will continue to work on rising to the occasion when demand is greatest and look forward to welcoming you back and providing consistently great hospitality for you on your next Yosemite adventure.
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Berlin
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

We stayed in a family cabin which consisted of a living area and two bedrooms - one with a queen bed and one with two twins. The accommodations were clean, staff was friendly. Both the property and the cabin had all the necessities. Cabins were not air conditioned but that was not a problem for us as were not there in the heat of the day. Takes about 45 minutes to get to the Valley floor of Yosemite. Quality and value of the accommodations made it more than worthwhile

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V3409ELjohnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Evergreen_Lodge, Owner at Evergreen Lodge at Yosemite, responded to this review, 15 July 2014
Hi, I’m Lee Zimmerman, one of the owners of the Evergreen. It’s great to hear that you and your family enjoyed our facilities and our service. We especially appreciate that you made the Yosemite area part of your travels all the way from Berlin! Here’s hoping we’ll have a chance to welcome you back some day.
Cheers,
Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, CA
Level Contributor
379 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 1,546 helpful votes
Reviewed 13 July 2014

1. Evergreen is 33 miles from Yosemite Village, or an hour drive, plus time to find parking..

2. Reservations 30+ days in advance require a 2 night minimum, with a $25 cancellation fee. Cancel within 30 days of your stay, and you forfeit the 1st night’s rent.

3. On July 4th, there was an electronic sign reading "Yosemite: 2 hour delay", due to heavy traffic in Yosemite Valley.

4. Evergreen Lodge is 7 miles off Highway 120. The last 5 miles are a narrow, winding, pot holed, 2 lane paved road with blind curves, requiring slow speeds., except for a local who zoomed over a road top, leaving all 4 wheels airborne!

5. The unlighted road is hazardous to drive at night. There is no center line, nor bike lane lines to mark the edge of the road. It is on a raised area in spots -go off the edge and you will rollover, joining the thousands of burnt trees in Rim Fire heaven.

6. Evergreen has some 90 units in duplex cabins around a restaurant and activities area. The overnight parking areas are in the outskirts on gravel dirt lots, with 10 minute loading / unloading spots closer to the rooms. Some joker parks his SUV in a loading area at 6am, goes back to sleep, and leaves it there until he’s leaving 4 hours later, and then goes against traffic on the 1 way access road!.

7. Cars parked on the edge of Evergreen road, a sign that all spots in the main parking area were filled overnight. Come late at night and you won’t find a parking spot!

8. There are single lane asphalt roads for pedestrians and service carts to the individual rooms. One joker parked his minivan on the access road overnight - too lazy to move the vehicle to the main parking lot.

9. The landscaping is immaculate within the Lodge area, with an abundance of tall, lush, green trees and colorful flowers surrounding the cabins. No fire damage here!

10. The Lupine section, next to the main parking lot, has the oldest and smallest 250 square foot cabins, with weathered shingles on the outside, and are the only cabins without balconies.

11. Sierra, Muir, Cedar and Wapama sections, all built in 2004, have beautiful redwood exteriors, 400+ sq foot interiors, with screened sliding doors, and 100+ sq foot redwood decks.

12. Sierra and Muir sections border the western edge, overlooking an endless horizon of burned brown trees. Sierra units S5, S6, S4, S3, S2, Muir units M8, M9,M10, and Cedar units C6, C7, C10 and C11 have their balcony views marred by trees burned brown.

13. The Cedar section units C5, C6, C7, C8, C9, C10, and C11 are adjacent to the pool, open from 10am-10pm. These are not only noisy, but farthest from the access road, for loading and unloading luggage. They are the likely the last units to be rented, as nobody wants to hear toddlers and kids yelling for 12 hours.

14. Wapama has separate parking, away from the cabins, some 100 yards down a hill from the restaurant and lobby area.

15. The Kolana and Dogwood sections built in 2009, are on other side of the road, down a steep hill. They have separate parking, often next to the cabins. They are farthest from the pool and the restaurant, but are serene.

16. Our Cedar C2 room was simple, spacious, and clean. The king bed was firm –it had not yet been used by kids as a trampoline. The sofa was comfortable, and doubles as a fold out bed.

17. The spacious, clean bathroom had a large shower with a sitting area, and two screened windows, to add to the three screened windows in the main room.

18. There is a 22" mini refrigerator, but no TV, no wifi, no microwave, no AC, and no cell phone reception - your teenage daughter will go bonkers!

19. The safe was floor level, and entering the code required stooping on the floor -and I'm at the age where I can't stoop!. Designed for your 4 year old to lock your valuables and forget the combination!

20. We left the overhead fan and the box window fan on all night, but the daytime 90+ degree temps didn’t cool down until after midnight –fine for you youngsters, but us old timers need our beauty rest!

21. No noise heard from the neighbor, except for running the shower, and multiple slamming of the front door, when exiting at 630am on Sunday morning –there goes my beauty rest!

22. The refrigerator motor was noisy at night, and the kids in the swimming pool 200 feet away were noisy during the day. And the adults playing bocce ball were noisy until they couldn’t see the target in the dark.

23. The 55 x 15' pool is child friendly, with layered stairs in the shallow 3' side of the pool. The maximum depth is 4.5', so no diving. Access requires a code to unlock the gate, so kids don't enter alone.

24. The main lodge area has PCs with satellite internet access, but are as stable as the San Andreas fault!. There is a land line phone free for guests. Yes, there are still land lines!.

25. The restaurant very slowly serves a variety of high quality meals with prices to match.

26. The general store sells snacks, ice cream, drinks, sunscreen, insect repellent, and pre-made packaged sandwiches, but no pacifiers for screaming toddlers!.

27. There is a recreation center for teenagers, and a child’s play area. I was almost stepped on by kids playing soccer on the grass, next to the walkway.

28. Don't like kids? Then don't stay here, and don't come back!

Room Tip: Sierra units S5, S6, S4, S3, S2, Muir units M8, M9,M10, and Cedar units C6, C7, C10 and C11 have the...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
12 Thank robert c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Evergreen_Lodge, Owner at Evergreen Lodge at Yosemite, responded to this review, 15 July 2014
Hello, I’m Lee Zimmerman, one of the owners of the Evergreen, and I thank you for taking the time to share such a thorough review. I’m happy to hear that your cabin was comfortable and that you enjoyed the quality of the food we serve. You make a good point about the in-room safes being on the ground, and we appreciate that feedback.

While we are happy to be a family-friendly destination, we do have many options for those traveling without children to enjoy different experiences as well. Yosemite is a destination that appeals to all walks of life the world over, so we feel a sense of responsibility to provide hospitality suitable for all guests. I am sorry that we didn’t do a better job of helping you have the experience you were looking for. In truth, the majority of our cabins are sized for couples, not families, and we have over 20 acres of sprawling woods with a nature trail for exploring, hammocks for relaxing, and outdoor game areas. These are all wonderful alternatives to the main gathering areas that are naturally livelier during summer, when children are on school break. Our Tavern is also a popular gathering spot for adults to socialize. Thank you for the opportunity to clarify, and we hope you’ll have a chance to experience other parts of the Evergreen on a future visit.
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Temecula, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2014

Had a great time with my daughter (14 yrs old). Cabin was clean, recreational center was very entertaining and a live band performed Wednesday evening. The pool/jacuzzi was excellent, but the pool is cold (even though the claim it's heated). If you're looking for quiet solitude, this might not be the place, but it's more secluded then spending the night in Yosemite Valley.

Next time, we'll spend one night in the tranquil Hetch-Hetchy forest and another night at the Evergreen Lodge.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank TravelerReviewer50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Evergreen_Lodge, Owner at Evergreen Lodge at Yosemite, responded to this review, 15 July 2014
Hi, I’m Lee Zimmerman, one of the owners of the Evergreen. I’m happy to hear that you and your daughter had a good time. You are right to point out that the pool is not the place to find quiet solitude, and summer can be quite energetic in our main areas with children on school break. Thank you for the opportunity to recommend that for anyone seeking serenity in the summer, it helps to make that request when making your reservation. Our Front Desk team makes every possible effort to accommodate such requests and to locate guests in cabins that suit their party’s expectations.

We look forward to welcoming you and your daughter back for your next Hetch Hetchy adventure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Evergreen Lodge at Yosemite

Property: Evergreen Lodge at Yosemite
Address: 33160 Evergreen Road, Groveland, CA 95321-9772
Phone Number:
Region: United States > California > Groveland
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Groveland
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Evergreen Lodge at Yosemite 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Evergreen Lodge is a newly expanded full-service historic resort featuring 88 spacious cabins in the woods. The lodge sits on 20 acres just a mile from Yosemite National Park in California, putting top attractions - Yosemite Valley, Tuolumne Meadows and Hetch Hetchy - in easy reach. At the lodge, savor a delicious meal, kick back in the classic tavern and enjoy other amenities, including Evergreen's sun deck, game room, kids play areas, nightly activities and therapeutic massage. Ready for adventure? Evergreen's professional guide service offers a variety of sightseeing, hiking, biking, fly fishing and snowshoeing tours, as well as free planning advice for self-guided adventures. A Frommer's 'Favorite' and 'Highly Recommended' by Fodor's, the Evergreen provides the perfect mix of recreation, relaxation and indulgence. ... more   less 
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Also Known As:
Evergreen Lodge At Yosemite Hotel Groveland
Evergreen Hotel Groveland
Evergreen Hotel At Yosemite
Evergreen Lodge Yosemite

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