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“Exceptional weekend”

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Windermere House Resort & Hotel
Ranked #1 of 1 Hotels in Windermere
ontario
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Exceptional weekend”
Reviewed 5 August 2014

We chose windermere house for our daughters wedding June 2014. There was not one thing we would have changed! The staff were exceptional and the venue beautiful. Many of our guests commented on how lovely and comfortable the rooms were. All of our requests were granted promptly and with a smile. The food in all of the restaurants and at the wedding was outstanding. It was an absolutely perfect experience for all.

Room Tip: The lake view rooms on the second floor had large balconies overlooking lake Rousseau and the beauti...
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank canadellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Toronto
Level 6 Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 August 2014

The setting is spectacular, the patio views over the lake are outstanding, the rooms are very graciously appointed and comfortable, the staff, although seasonal, have found their stride, the amenities are excellent - so why only 4 stars?

Windermere is very quiet, it's the end of the road, and there's only one place to eat, the hotel. They have an apparent marketing deal with O&B, the restauranteurs who have some of the best restaurants in Toronto (Canoe, Auberge des Pommiers etc), and there the connection ends. In its own right the food is OK, despite a spectacularly, massively over-salted dinner in the main restaurant, but the O&B halo suggests a higher standard (O&B don't even list Windermere on their website). The Sysco delivery truck confirms the standard food service suspicion.......

We didn't choose the hotel for the food, but the O&B moniker deceives . (We didn't eat any of the EDO Japanese selections, so have no comment there).

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank nonsibisedaliis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2014

We stayed 4 nights at the Windemere House the last week of July 2014. The hotel is very well kept up. The rooms very comfortable and clean. We stayed in room 213. We will request a second floor room again (lakeside). It overlooked the lake with a semi private large balcony. It had two lounge chairs as well as two chairs. The only complaint I have about the room would be , the shower water pressure was very poor.
The pub food was great with a good variety of entrees,however The food and drink service everywhere in the hotel was very slow. We were on vacation with no time constraints so we were ok with this but I do think more wait staff is needed.
Breakfast buffet was included with our room. It was just ok. (Wasn't refreshed often)
We did use the canoes with no issues. The marina across the road offered boat tours of the lake. We will for sure take advantage of this service next time. (The more people you get to go on the tour the cheaper the price. ) We also took advantage of the golf course across the street. It was very well kept. I would suggest to make tee times before your arrival.
The 5-6 foot deep saltwater pool was very clean and never over crowed.
The reception room was beautiful with a good size dance floor for a wedding etc.
in the past we have stayed at Deerhurst not far from Windemere House. We really enjoyed the smaller feel and all that Windemere house offered compared to Deerhurst. We will be back to Windemere house next year. :)

Room Tip: 2nd floor facing the lake.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Opticalgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2014

We had specific dietary requirements so we called two days prior to visit. Phone was unanswered, so we left a message. This call was not returned, so we called again the following day. That call was returned, but not till the day of arrival, and only by luck, some 5 minutes before we left.

The staff member we talked to did not know what was possible, and said she would speak to the kitchen. However, when we came for dinner and breakfast, no-one seemed to be expecting any specific requests, and staff seemed unaware of this. The result was that, although we managed at dinner with some substitutions, there was pratically nothing at the breakfast buffet that I could eat. When we asked if the kitchen could provide a couple of poached eggs, along with gluten- and dairy-free bread, our waitress pleasantly went off to make enquiries, and the kitchen was able to produce the items we had requested.

It's been our experience in other resorts and hotels of Windermere's price range that kitchen and waitstaff are aware of our requirements as pre-notified, were expecting us, and that solutions had been offered and prepared prior to our arrival. If we had not tried to solve the potential problems before we arrived, we would not have been surprised at the seeming lack of knowledge or understanding on the part of the hotel and its staff. However, since we did try, we found this aspect of the hotel service quite unacceptable. Furthermore, for a restaurant at this level to be taken aback by requests for gluten-free or dairy-free menu items, is quite frankly disappointing in this day and age, and at the price point charged by O&B. They make a major marketing point of the quality of their "food service providers" - we didn't find this any advantage over a standard hotel-run dining room.

The overall impression we were left with was that there was no offer to cope with requests that were not on the menu, and that nobody was really interested in putting themselves out. That may not be 100% true, but it's certainly the impression we were left with which, in a hotel at this price level, is not a comfortable experience, and would deter us from repeating our visit.

Room Tip: Rooms on the 2nd floor overlooking the lake share a walkout to a terrace - try to get one of those i...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 26DonnaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore
Level 5 Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 July 2014

I first vacationed at Windermere House in the summer of 1945 or 1946 with my mother. Nearly seventy years later she recalled that stay as the best vacation of her entire life. My husband and I returned to Windermere House for a short stay in her memory and were not disappointed. Different from my recollections of that 1945 visit: the delicious Edo Sushi now served on the porch and the fun of playing sfuffleboard (I was too small last time). Still the same: the beautiful lake, the gardens and especially the hollyhocks, the comfortable room, the friendly service, and the magnificent views.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jill V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 6 Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 July 2014

We have stayed at Windermere many times over the past few years, and have loved it each stay. The property is beautiful and situated steps from the lake with swimming access. The service is great, and the suites and public rooms of the hotel are lovely. The food is great and the sushi bar is delicious! I would highly recommend this small-scale family resort for a relaxing weekend retreat.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maple, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2014

A fabulous stay at Windermere with great food and friendly warm helpful staff! The balcony views are stunning and the bed super comfy and rooms clean. And the choice of restaurants make it a pleasure whether a yummy breakfast buffet in morning to to hearty pub fare in pub to incredibly fresh sushi on verandah to exquisite dishes in the Grill. We love the layout of the historic inn. Large enough but still comfy and not sprawling and the lake and outdoor beauty are the stars of it all! Thanks to all. The market at Rousseau on Fridays is wonderful too. Mary H

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank 38MaryR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windermere House Resort & Hotel

Property: Windermere House Resort & Hotel
Address: 2508 Windermere Road, Windermere, Ontario P0B 1P0, Canada
Region: Canada > Ontario > Muskoka District > Windermere
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Windermere
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Windermere House Resort & Hotel 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
“Lady of the Lake.”Windermere House Resort is an iconic landmark located on prestigious Lake Rosseau in Muskoka, Ontario, Canada. The country's oldest hotel, it has welcomed guests for over 140 years. Fine dining, boating, tennis, golf, spa services and five star service make Windermere House a preferred destination. New at Windermere House is The Cottages at Windermere, a private enclave of 6 three bedroom luxury fractional ownership cottages.Experience everything Muskoka has to offer in unsurpassed comfort. Luxuriate in plush pillowtop beds, indulge in sumptuous dining and relax amid plentiful, carefree recreation. We're here to spoil you.Offering family vacations, romantic getaways, golf packages, weddings and conferences facilities, Windermere House resort on Lake Rosseau offers the ideal backdrop for your Muskoka getaway. ... more   less 
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Also Known As:
Windermere House Resort And Hotel
Windermere House Hotel Windermere
Windermere House Resort & Hotel Canada - Muskoka District

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