Upon arrival, we were showed to a room different from the one we booked. It was a room we'd specifically avoided booking - one wall to the road, one wall to the parking lot entrance, one wall near a stairwell, and one wall adjoining the lobby, from which the room is accessed.
When we expressed our disappointment, the management disbelieved us until we produced a screen shot of our booking. After some prompting, they offered us a modest discount. We accepted it and tried to move on.
The room was well-appointed and spotlessly clean, but the noise from every direction was extremely grating. I wonder what our experience would have been like had we been given the room we carefully selected and booked. I expected more for a fairly pricey getaway and will look elsewhere in the future.More
- Free Wifi
- Free Parking