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“Sweet and family friendly”

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West Sonoma Inn & Spa
Ranked #7 of 13 Guerneville B&B and Inns
Certificate of Excellence
San Francisco California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sweet and family friendly”
Reviewed 6 July 2008

I just got back from a one night stay at West Sonoma Inn. Like many other reviewers here, I was overall happy with my stay.

The good: reasonably priced for what you get. Good location if you like being near town but not having to hear much noise. This would be a good place for a large family or group. Rooms are clean and spacious. We were traveling with our 19 month old daughter; the little sitting room made a perfect place to put her travel crib. She slept soundly, and in earshot, while hubby and I relaxed and had a glass of wine on the little patio. Fairly nice pool. The staff was very friendly and helpful. Beautiful reception area - I thought I had read there was a manager's reception (don't know what that is, but thought I read it somewhere). I didn't ask the staff, but found no mention of it in the hotel binder.

I won't use the word bad, because mostly everything was good if not great, but I'll say here are some areas where the inn could improve a bit.

It's all about the details for me, so little things add up. I had to call three separate times to find out if they had a crib or pack and play for my daughter to sleep in. Finally, they admitted they couldn't find it. It was a pain to have to pack ours, so I wish that they had one for us. No hot water in the mini bar area, which made washing dishes hard. Somewhat sparse decor.This is fine for a chain type of hotel, but in an Inn-clogged kind of place like Russian River, you want to stand out. Times are tough, I realize but better coffee for the continental breakfast would be appreciated. It's fine to put that hotel stuff in the rooms, but I like real strong coffee and expect it at a place like this.

That's about it. I would say this would be a great place for a girls weekend, quick family getaway, etc. Within walking distance to the river and town.

  • Liked — great sevice, reasonable price
  • Disliked — mediocre coffee for the continental breakfast, some minor details were off.
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ms-gohead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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225 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Newburyport, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2008

Spent 2 perfect days/nights at the West Sonoma Inn. Instantaneous stress relief - parked and didn't have to drive again the whole weekend. Great location - walking distance to local restaurants. Clean comfortable room came with patio and hot tub. My wife and I took full advantage of the on-site spa services (ask for Rebecca - she is terrific - but book in advance because she gets booked up). Spent hours relaxing by the pool. Genuinely friendly and helpful staff (ask for some local wine tips). This is a great place.

  • Liked — Terrific service.
  • Disliked — No negatives.
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank gorerees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, VA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2008

The place seemed nice from the outside and from the lobby. The people were very friendly. They were raving about the remodeled rooms and the spa, etc. The rooms were definitely remodeled--still smelled like paint and had no curtains on the bathroom window. It was exceptionally hot in the area at this time so they did provide the non-AC rooms (all of them) with a fan. However, the room never got below 82 degrees even though it was below 60 outside at night. The vineyard view room that we paid for ended up being a room with a view of a just planted vineyard=no greenery! They did open the pool since it was so hot and there was some kind of event going on but they did forget to clean the bird poop out of the bottom of the pool. I slipped on it and fell. Not fun at all. Will never go back.

  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank dolphinlg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSISonoma_California, Owner at West Sonoma Inn & Spa, responded to this review, 30 May 2008
We regret that the reviewer had a mixed experience while staying at our Inn. In response to their comments I’d like to say the following:

We try very hard to communicate with our guests before they arrive so that expectations are in balance. We also seek feedback from our guests while on the property so that we have an opportunity to amend anything that might be of concern. Our Asst Manager, Kirsten, spent time discussing the best options for these guests over the phone. We recommended a private, romantic suite given that this was a honeymoon trip, but our recommendation was not taken. Instead, one of our recently remodeled Vineyard rooms was chosen. This room has a lovely view down Armstrong Valley, which has a two-year-old, 80 acre vineyard. It was an unusually hot weekend and, in addition to the ceiling fan, we provided every room with a floor fan also. The temperature drops after sunset and if a guest were to open their screened windows and sliding french door the temperature in the room would be comfortable within a short period of time.

I’d like to clarify that our pool is open daily from 8:30 a.m. to dusk – we didn’t just open it because it was hot. We have a professional pool company maintain our pool and the pool area is cleaned on a daily basis. Our property is over 6 1/2 acres and, while we try our best, we can't be aware of each instance of bird dropping. We sincerely regret that the guest had a complaint and didn't bring it to our attention while they were here.

TripAdvisor is a powerful tool for travelers seeking to make informed decisions regarding their accommodation. I'm concerned that the author of this review was not factual. Their statement that they left early is untrue and misleading. I personally saw both people enjoying our European Breakfast on the morning of their scheduled check-out and neither seemed unhappy or in a rush to leave our inn.

Karen O’Brien
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
logface
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2008

The West Sonoma Inn was a wonderful experience. We stayed on our honeymoon for a week. The location was fabulous, the room was private, quiet and comfortable. The staff is what really set the inn apart. They went above and beyond for us. Overall, we couldn't have asked for a better place to stay in the area. We would definitely revisit them and recommend them to everyone.

Stayed June 2007
Helpful?
1 Thank logface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napa
1 review
Reviewed 3 May 2008

My husband and I decided to check out our "backyard" since we live in Napa. We took our weekend trip on a whim and hoped to stay at this Inn, but it was fully reserved on Saturday, so we stayed at the Inn across the street. Well, when we made our reservation at West Sonoma Inn for Sunday, there was abosolutely no camparison. I'm in the hotel business and believe me, this place is total customer service. It felt like the staff were family......willing do all they could to make our stay comfortable. Thank you Cameron for all your help! The owner, Naveed, is a wonderful family man who is very concerned for his guests. The rooms were large and clean. The bed was the best bed we've ever slept in when traveling. We had a seperate room with a couch and a wetbar with granite counter tops, dinnerware, wine glasses....everything you need. The back deck overlooked beautiful redwoods and vineyards. Oh, and we had a friendly blue jay that visited us for hand outs. (He ate from our hands literally). This place will be our regular stop for our future local getaways. The rates are very reasonable too. Thanks to all the staff. From Cindy & David

  • Liked — Everything
  • Disliked — Nothing
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cinder51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clara, CA
1 review
Reviewed 11 April 2008

We recently stayed at the West Sonoma Inn and had an absolutely lovely stay. The staff and management are outstanding and the features of the hotel, from rooms to the day spa, are all well executed. The view overlooking a vineyard and redwoods in the distance is truly soothing. Road noise is barely audible, and the warble of crickets and frogs is a perfect companion to a soak in the jetted tub on the deck.

This is definitely a property worth a return visit.

  • Liked — Room features
  • Disliked — none
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank smokeshowing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virginia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 November 2007

Rooms are spacious, tastefully decorated and service is superb - no doubt that customer focus is a core value based on the outgoing and attentive nature demonstrated by Karen, Robbie and the West Sonoma staff.

Helpful?
1 Thank wine-fanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Sonoma Inn & Spa

Property: West Sonoma Inn & Spa
Address: 14100 Brookside Lane, Guerneville, CA 95446
Phone Number:
Region: United States > California > Sonoma County > Guerneville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 B&Bs / Inns in Guerneville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — West Sonoma Inn & Spa 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
In the heart of the Russian River Valley, the stylish, newly renovated West Sonoma Inn & Spa is superbly situated on acres of sun-splashed grounds featuring soaring redwoods, shaded lawns, vineyard views and pool. Our rooms and suites feature plush beds, crisp white linens, Italian tile bathrooms and wet bars or mini kitchens. Most of our units have fireplaces, many have private decks and valley views, some have private two-person hot tubs. ... more   less 
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Also Known As:
West Sonoma Inn And Spa
West Sonoma Hotel Guerneville
West Sonoma Inn & Spa Guerneville, Sonoma County, CA

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