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“A PIECE OF HEAVEN AND WITHIN REACH TO ALL!”

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The Ritz-Carlton, Half Moon Bay
Ranked #1 of 8 Hotels in Half Moon Bay
Certificate of Excellence
San Francisco, California
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“A PIECE OF HEAVEN AND WITHIN REACH TO ALL!”
5 of 5 bubbles Reviewed 21 June 2014

I have been to this place numerous times and every single time has been absolutely amazing! I am not sure what I love the most if the beautiful people who come by and bring you warm blankets to enjoy by the fire pits as the bag pipes play right at sunset, or the glorious views or the delicious beds or the absolutely scrumptious rhubarb pie or the various heavenly desserts.

Make sure you are prepared for a stroll by the beach and bring a nice warm jacket as even in the mid of summer it can be cold.

enjoy,

Room Tip: The Beach view is glorious! and the balconies have your own fire pit which is great fun!
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  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank alexanderofjesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this review, 1 July 2014
Dear Adiel A,

Thank you for taking the time to share a few thoughts about your experiences at The Ritz-Carlton, Half Moon Bay. It’s wonderful to know you’ve been able to enjoy our little “piece of heaven” throughout the years. We hope to continue welcoming you back for years to come. Until next time, please don’t hesitate to get in touch if there’s anything we can do to be of service.

Sincerely,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,833 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (494)
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English first
Sacramento, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

We were disappointed, considering the $$$$$. The curb appeal and grounds are outstanding, the bed was very comfortable, the pillows were some of the best we've had, bottled water was complimentary, there was a good supply of coffee, the view was beautiful and staff was very courteous and helpful. However, we could hear our neighbors in their rooms and the marble bathroom was uncomfortably cold, a heat lamp in the ceiling is needed. The bathroom also needs a vent fan; to clear the steam the bathroom door had to be opened, which chilled it down again. Since we were unable to have an accessible room we requested a riser for the commode, and were informed they didn't have any. We have been just as comfortable at less $$$$$ hotels.We prefer having our needs met.

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
1 Thank travelconsultant4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this review, 19 June 2014
Dear travelconsultant4u,

Thank you for sharing a few thoughts about your recent stay. While it sounds as though you found much to love about our resort, we regret that your needs were not fully met. Depending on availability, we are happy to make a room change at check-in, our sincerest apologies that an accessible room was not available during your stay. We always encourage our guests to request accessible features to meet their needs when making their reservation.

We have made note of your feedback regarding bathroom temperature and ventilation. At the very least, it sounds like a pair of Ritz-Carlton slippers could have made a difference during your stay. Our ladies and gentlemen are always just a quick phone call away should you need any assistance.

We hope to welcome you back to The Ritz-Carlton, Half Moon Bay in the near future. Please let us know if we can be of further assistance.

Sincerely,
The Executive Office at The Ritz-Carlton, Half Moon Bay
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Paradise Valley, Arizona
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Wonderful stay with a few nitpicky items. Check in was easy and the room was ready. We stayed in a terrace patio room "oceanfront". The terrace has a gas outdoor fireplace which is quite nice but the ocean front is beyond a sidewalk and putting green. It is also adjacent to an outdoor eating area as well. The patios are right next to each other so do not expect privacy. It is beautifully appointed and rather quiet except for the noise of people outside which quieted down when the sun set. We had an adjoining room and had to put a towel at the bottom of the door so the light would not come through. We were also awaked early to drawers slamming as it sounded like someone was packing to check out. Well appointed room overall though. The staff did ask if we could handle our own luggage and we simply said "no" and they took care of it. Meals were quite nice and the service was excellent in this regard. I have recently been diagnosed with celiac and it makes for an interesting time at meals. The servers were knowledgeable and helpful in this regard. Overall it is a very nice property. Would stay there again.

Room Tip: don't expect privacy with the terrace patio rooms with the fire pits.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Service
Helpful?
Thank shannpann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Mateo, California
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 14 June 2014 via mobile

I love, love, love this hotel and have stayed here numerous times.

The setting is spectacular, as the hotel overlooks the ocean and has a gorgeous golf course that provides a stunning border. There is a nice, large indoor pool (important to be indoors since HMB is often cloudy), and a bunch of fire pits on which families make s'mores at night. Did I mention the killer hot chocolate bar near the fire pits? Our kids adore these amenities.

The rooms are huge and beautifully appointed. The beds are comfortable.

The food, while expensive, is first rate. Brunch has a caviar station. Need I say more?

Stayed May 2014
Helpful?
1 Thank LCD425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this review, 19 June 2014
Dear LCD425,

Thank you for taking the time to review The Ritz-Carlton, Half Moon Bay. We always love to see familiar faces and hope to continue welcoming your family to our resort for years to come. What’s not to love about s’mores and caviar in a beautiful setting? Please don’t hesitate to let us know if there is anything we can do in anticipation of your next stay.

Sincerely,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay
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Louisville, Kentucky
Level Contributor
527 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Our room was 467 and it was very large. The room was well stocked with coffee, water, and towels. We had a sliding glass door with a view of the ocean. There was a gas fire pit outside the glass door. We got a smore kit from room service so we were set for dessert. There are 10 miles of hiking trails. Bikes are available. The beach is beautiful. In June the weather was cold (50F) at night and (60F) during the day. There was thick fog every morning and night. Bring your jogging suit and sneakers. This is a very relaxed resort. The spa is not to be missed. The pool is lovely. We were busy the whole time as there was so much to do. Staff is helpful. Resort is about 40 mins from SFO which is an $80 cab ride. Everything was beautiful and the staff was there to make it perfect. Just watch out for stray golf balls....while walking or in the court yard area.

Room Tip: room 637 has ocean view and fire pit. Try for an ocean view room.
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  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank betagirl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folsom, California
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

The experience not only met, but exceeded my expectations from a Ritz. The location is one of the most beautiful in the world. The fire pit outside at sunset (with a beverage) is an experience you Must do!
My last stay was at one of the bungalow's, it was more quiet than the main building, and we used the fireplace inside and fire pit outside.
If you have the time, bring your clubs, both courses are wonderful, if it's your first time, make sure to hit the ocean course.

Room Tip: The main building has a room at top looking out over the 18th hole, fire pit, and the bay, get it if...
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this review, 11 June 2014
Dear Mark N,

Thank you for your review. We are delighted to hear your recent stay exceeded your expectations. As you found, one of our resort’s finer pleasures is also one of its simplest: watching the sunset over the Pacific from the comfort of your private patio. A glass of wine by the fire pit makes the experience all the more special. We hope to see you again soon in Half Moon Bay—and out on the links.

Sincerely,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 3 June 2014

In an effort to explore more in our own backyard and spoil ourselves for our wedding anniversary, my husband and I booked a long weekend at the Ritz Carlton Half Moon Bay. We picked an ocean view room as that's what I really care about - hearing the waves and seeing the ocean. After reading other TA reviews here I opted against the fire pit room out of consideration for privacy. If you too are mainly interested in seeing the ocean I would suggest you go for the fire pit room and just deal with the lack of privacy. The windows in the ocean view room are TINY. We arrived on a Thursday evening and checked in to our room. When we checked in I noticed the King-size bed we had booked looked an awful lot like a Queen, but I didn't mention anything at the time thinking perhaps looks were deceiving. I booked a bath service for myself that night and relaxed in the amazing tub before retiring to bed. The next morning I was awoken by the sound of water being sprayed on the patio furniture outside. A LOT of water. It went on for over two hours. I understand needing to keep the property clean, but given that it was 7am and that California is in the middle of an incredible drought it just seemed ridiculous, and quite frankly made me angry. Understanding that this is a golf course property and that there is always a lot of upkeep for any resort, but at for instance a Four Seasons property, you never see it actually happen. At the Ritz though you'll not only hear it at 7am you'll see it going on all day.

So the bed. Not a King size bed. Seriously. I own a King size bed; sleep it in every night. The bed in our room was closer to a Queen size. We inquired at the front desk about it, were told that no, it was King size, in no way could it be anything other. We were shown another room for comparison and yep, still the same not-King-size bed. We were told perhaps we own a California King versus an Eastern King (we do not). We were told perhaps we just didn't realize what a King size was like. I mean... come on. I honestly felt like the entire staff was trying to cover up the fact that some mattress salesman had pulled a fast one on them and had all agreed to stick to the story. So we have a crappy bed that we're not comfortable at all in. It was CLEAR that we were unhappy with this. No one seemed to care. The attitude was that we were wrong and there was nothing they could do.

Here's the thing about a property like this. There's not a whole lot to do in HMB. You come here for a romantic weekend or a business conference. If it's business, fine, you're busy. If it's for a romantic weekend you're looking for downtime and to enjoy the property, time with your partner, and the accommodations. You're likely spending a good deal of time in your room. When that room is uncomfortable you are unhappy, and even more so because you're spending a ton of money on it. I came very close to checking out early and heading to Vegas to salvage the rest of the weekend, but because we were trying to enjoy the local area, we decided to stick with it. It did not get better. We should have left, because it was a complete waste of money. Even aside from the bed, the rooms themselves are badly in need of an update as they feel tired and worn. The bathtub is amazing but the shower is so small you can't even step out of the water stream to shampoo your hair. It's a weird layout and wasted space in the toilet area.

After our stay we received the survey in which I left much the same comment as I am leaving here. I received an email back apologizing and asking for the OK to contact me via phone. It is now a month later and I have yet to hear anything. We will not be returning to this property ever again and I don't believe will ever stay at another Ritz. This just confirmed my Four Seasons loyalty.

Yes the view is amazing. Go for dinner or drinks, but do not stay here. It will be a waste.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
7 Thank April K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this review, 4 June 2014
Dear April K,

Thank you for taking the time to write this review. We apologize for not following up sooner by telephone. It goes without saying that your wedding anniversary is a truly important occasion, and we regret we could not better serve you during such a special time. Please know that we take your feedback very seriously and are committed to restoring your trust in The Ritz-Carlton Hotel Company.

We certainly understand your concerns on the drought conditions given the current state in California. To play our part in water conservation our irrigation water is from our reclaimed water source as is the water we use for our weekly power washing. We have noted your comments and are adapting our watering times.

You noted privacy as a concern with our rooms featuring fire pits. While the outdoor patio areas are relatively open, we have found that many guests prefer the completely unobstructed, panoramic views. We can assure you that every room and suite is designed for maximum privacy and security, but ultimately room choice comes down to a matter of preference. We are always happy to find any guest a more suitable accommodations.

Lastly, we are sorry to hear you found the bed in your guest room to be uncomfortable. Guests frequently cite our feather beds as a favorite feature. We hope you will accept our apologies for what sounds like a lack of proper explanation and compassion from our team at the resort.

We’d love the chance to speak with you further. We can be reached by calling 650-712-7001. We hope to see you again someday at The Ritz-Carlton, Half Moon Bay and show you how special a stay at our resort can be.

Sincerely,
The Executive Office, The Ritz-Carlton, Half Moon Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Half Moon Bay

Property: The Ritz-Carlton, Half Moon Bay
Address: 1 Miramontes Point Road, Half Moon Bay, CA 94019
Phone Number:
Region: United States > California > Half Moon Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Half Moon Bay
#1 Romantic Hotel in Half Moon Bay
#1 Family Hotel in Half Moon Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Half Moon Bay 5*
Number of rooms: 261
Official Description (provided by the hotel):
The Ritz-Carlton, Half Moon Bay, an elite golf and spa resort hotel. With two distinct guest room experiences from the guest houses to our main building, the hotel highlights the beauty of the Northern California coast with a modern and elegant decor. ... more   less 
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Also Known As:
The Ritz Carlton Half Moon Bay Hotel Half Moon Bay
Ritz Carlton Half Moon Bay
Ritz Half Moon Bay
Half Moon Bay Ritz Carlton

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