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Reviewed 14 January 2018

What a beautiful place to stay. Lovely views, beautiful communal areas, friendly staff. We were only there for one night but checked in early to make the most of our stay. Our room wasn't ready, but we found a few Adirondack chairs, ordered some wine & enjoyed the views. We received a text when our room was ready and collected our keys. Our luggage was in the room when we arrived. We called down and asked if the valet would charge our electric vehicle, which they did. Hubs wanted to watch the playoff game, but sadly, there was nowhere on property to do so and we ended up in our room and ordered room service, which was terrific.

There were only a couple of items which kept this from being a 5. First, the bathroom used by anyone on the Ocean Terrace was disgusting and in such a way that you would almost prefer an outhouse. No TP, wet paper towels on the floor, no seat covers. When picking up the keys, I mentioned this to the front desk who immediately called to have it fixed.

Our room, although it had a lovely view and was beautifully appointed wasn't all that clean. Carpets were dirty and appeared as if they hadn't been vacuumed.

After checking out, I realized that although hubs had signed the bill, we had been charged for a bar tab that wasn't ours. I appreciate that the front desk reversed the charges when I called them from the road.

The property is lovely, the was staff terrific and our stay was memorable. For the cost of the stay, though, I expected perfection and it just missed the mark

  • Stayed: January 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank dhumph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded 16 January 2018

Dear dhumph,

Thank you for leaving us with this valuable feedback. While we are glad that your visit was an all-around success, we are disappointed to learn of those details that made it less than perfect. We apologize for these discrepancies and hope to impress you in the future with a 5-star getaway.

Sincerely,

The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018

Greetings from Singapore. We spent one night at this RC prior to taking our flight to Singapore, so we did not spend a lot of time here. We stayed in a lovely tops-floor ocean-view room with balcony on the Club Floor. Yes, there are closer hotels by the airport, but we wanted something special for the start of our trip. Staff were welcoming and helpful.

The Club Lounge was a nice place for a light dinner. (Left before they opened for breakfast.) Dinner was well presented with a variety of light foods. Tables were placed so that we had privacy. That did not,however, block the noise from two active children. Our room was clean and comfortable with a wonderful ocean view. We did trip around open luggage. Yes, the 40 minuet drive to the airport was long, but worth it for having gracious service and magnificent views. We would have liked to stay a few more days to have enjoyed hotel amenities, which was many.

Because this hotel is out of the way, it is used as a destination spot. And offers a lovely opportunity to rest, restore and appreciate the power of nature.

Because The Hotel Rating did wok on my iPad, I’ll tell you here: 5 on service; 3 on value; and 5 on sleep quality.

Room Tip: It is always special to be on the ocean. Club floor is a good option if alone or wanting to remain out of the wedding and business bustle.
Stayed: January 2018, travelled as a couple
Thank Beth L E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded 16 January 2018

Dear Beth L E,

We appreciate the review. While we wish we could have hosted you for more time, we are glad that your short visit was a great one. We are happy to learn that you were impressed with the service from our Ladies and Gentlemen and were able to enjoy a delicious meal with us. We hope to have the pleasure of welcoming you back for a longer stay sometime soon.

Sincerely,

The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018

We stayed here as part of a business/leisure trip.
The hotel is set in a fantastic location on the Pacific coast.
Check in was very friendly and quick.
The room was fantastic with great space, all modern amenties and a view of the ocean.
The hotel has a large number of facilities and a wide range of outdoor activities.
The breakfast in Navio was superb, a table with an ocean view further enhanced the experience.
We attended two functions at the hotel which were fantastic. The food and beverages were amazing and coupled with the exemplary service made for at truly remarkable weekend. The first function was held on the outside terrace and to be sipping a glass of California wine while the sun sets over the Pacific is a truly unforgettable experience.
This is a superb hotel managed and staffed by an excellent team of people. Thank you for the hospitality and amazing stay.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Declan_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded 16 January 2018

Dear Declan_01,

Thank you for the wonderful review. We are thrilled to learn that you found so much to enjoy during your visit. From the excellent, attentive service from our Ladies and Gentlemen to the delicious wine sipped oceanside, we are glad that you had an excellent stay. We hope to welcome you back soon.

Sincerely,

The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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Reviewed 14 January 2018 via mobile

Seamless early check-in. Prompt luggage delivery. Bellman Tim helped find info
about bike reservations on this gorgeous sunny day. Thanks! Nice room with golf course view, access to patio fire pit. Well worth it to do s’mores late into the night right outside your room.

Kids loved the pool. Tonight was an especially glorious sunset. Lots to enjoy and be appreciative of while here.

Soaking it all in during this extended weekend stay.

Stayed: January 2018, travelled with family
Thank MomEsq19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Executive Office at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded 16 January 2018

Dear MomEsq19,

Thank you for the review. We are happy to hear that you enjoyed yourself during your stay. Whether it was the excellent service from our Ladies and Gentlemen or the stunning views of the golf course, we are glad that you had a glorious visit. We look forward to welcoming you back for another one.

Sincerely,

The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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Reviewed 7 January 2018

Our room smelled of dogs. The house keeping was not up to the mark for this kind of hotel. At night could hear noise of construction. We were there to relax. That was the reason we chose such an expensive hotel. Relaxation was the last thing I did.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank 495tahirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonHMB, Manager at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded 9 January 2018

Dear 495tahirk,

Thank you for being our guests at The Ritz-Carlton, Half Moon Bay and for providing us your important feedback. We strive to provide our guests exceptional accommodations, service and an unforgettable stay, and we would like to apologize to you that we fell short of that in many areas during your stay.

We understand that Sarah Schuss will be touch with you and she looks forward to connecting with you soon. At your convenience, she may also be reached at (650) 712-7617.

Warm regards,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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