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La Quinta Inn & Suites NE Long Beach/Cypress
Reviewed 22 February 2014

Before we checked in, i called the 1800 number and was told that they could provide a roll away bed since there were 5 of us staying only for a night. When we got there, they denied that they could provide a roll away bed. They did not even provide an alternative or a solution to solve our situation. Having driven for more than 4hrs was a challenge and we were all tired and exhausted. They could only provide breakfast for the fifth person as stated when i booked it but not a roll away bed. Service was horrible and I'm not coming back to this hotel.

  • Stayed: February 2014
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Thank symphony989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lqinnhawaiiangardens, Webmaster at La Quinta Inn & Suites NE Long Beach/Cypress, responded to this reviewResponded 14 March 2014

Dear Guest,

Thanks for commenting about our hotel. I’m sorry that you were misadvised by the customer service staff at the 800 number. For special requests, we always recommend you call us directly to make sure we can accommodate your needs fully. I apologize that we were not able to do that in this case. We’ll send your comments to the corporate office so they can address this issue on their end. Thanks again for sharing your opinions.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (279)
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162 - 168 of 279 reviews

Reviewed 26 January 2014

I've been travelling to Lax for so many years now, and ive always staying in a motel in Anaheim. This year i wanted to change and give it a try to La Quinta hotel. This hotel is well located with shopping mall and very good restaurants around, it is very very clean, the staff are very friendly...anyway the best hotel ive ever been to! This wont be my last time! Thank you!

Room Tip: Dont hesitate! it is a very good hotel!
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  • Stayed: January 2014, travelled as a couple
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2  Thank Raiteva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A La Quinta traveler
22
Reviewed 23 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 12 October 2013

Family visit. This Hotel is clean, quiet and accommodates to small Pets. The pet rooms were clean, no odors of any past animals visiting. Great "Free" Breakfast. Great location, close to the interstate. Restaurants and shopping and Casino are very close by. Will come back again.

  • Stayed: April 2013, travelled with family
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1  Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

My boyfriend and I stayed at this La Quinta for two nights during a recent trip to Disneyland. It's about 20 minutes away from the park as well as the John Wayne Airport in Santa Ana. Yes, Hawaiian Gardens isn't as beautiful as its name, but it wasn't a terrible area. If you drive down Carson Street toward Anaheim, the neighborhood gets quite a bit nicer within a few miles.

My favorite part of staying at this La Quinta was the hot breakfast. They had eggs, sausage, and potatoes as well as donuts, cereal, etc. It really was the nicest La Quinta breakfast I've ever had. The hotel was very quiet. We stayed on the 4th floor and slept well. The hotel itself is quite new and the rooms are well-equipped with a flat screen tv, fridge, and microwave.

The staff was friendly and welcoming. I would definitely stay at this La Quinta Inn & Suites again.

  • Stayed: October 2013, travelled as a couple
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2  Thank brezi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A La Quinta traveler
Carson, California, USA
1
Reviewed 31 August 2013

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 21 August 2013

Located just off the freeway, this La Quinta is the nicest LQ I've stayed at.

The front desk staff and housekeeping staff were extremely friendly. The room was perfectly clean and all of the furniture and appliances were newer and in great condition.

One big plus I noticed was the extensive channel options with the DirecTV service. Probably the most channels offered than any other hotel I've stayed at.

Free WiFi and breakfast were also nice. The breakfast had your standard continental breakfast fare of cold cereal, pastries, fruit and bagels. They also have eggs, sausage patties and breakfast potatoes along with coffee, juice and milk.

There are plenty of dining options close by too as well as the Hawaiian Gardens Casino right down the street.

We will definitely stay here again next time we need a LQ near LA/Anaheim.

  • Stayed: August 2013
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Thank ricko19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites NE Long Beach/Cypress

Address: 12441 Carson St, Hawaiian Gardens, CA 90716-1605 (Formerly La Quinta Inn & Suites Hawaiian Gardens)
Phone Number:
Region: United States > California > Hawaiian Gardens
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hawaiian Gardens
Price Range: £80 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites NE Long Beach/Cypress 2.5*
Number of rooms: 56
Reservation Options:
TripAdvisor is proud to partner with LaQuinta, Travel Republic (UK), Expedia, Ebookers, TripOnline SA, Evoline ltd, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your La Quinta Inn & Suites NE Long Beach/Cypress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn & Suites Hawaiian Gardens Hotel Hawaiian Gardens
La Quinta Inn And Suites Hawaiian Gardens

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