I know the title of my review is harsh but I can think of no other way to articulate the nightmare that I experienced at this place. I have traveled a fair amount at this point in my life and in that time I have been to some less than amazing places. However the Heritage Inn is BY FAR the WORST experience I've ever had traveling. I like to think I'm level headed in my reviews, I understand that there will be some bad and good at any place to you go, this place fails in every category.
First off it is located in a very shady part of town, we arrived at 2:00am after a long drive from Southern Cal. Upon arrival I attempted to walk into the lobby but the doors were locked, the clerk pointed in the direction of a window. So at 2am I'm am standing outside communicating with the clerk through a thick bullet proof glass window. She gives me the key and I proceed to WALK up three flights of stairs before I reach room 302. We get in and my 18 year daughter says 'Are you serious!' The place was a total wreck! Smelled of urine (not very strong) and vomit, the carpet was filthy, the walls were damaged, in the closet area was a ironing board with no cover just laying awkwardly against the wall. The bathroom was weirdly designed and dirty. So I immediately headed down to the front desk or service window and complained, she seemed hardly surprised that I was dissatisfied and offered me another room. I must say that she was very friendly and tried to be helpful. So I head back up three flights of stairs and head to room 307...the door would not even open. So I head back down stairs and the clerk give me a key to room 215, I open the door and this room was even more gross than the initial one we were in. I called around trying to find another hotel within a reasonable distance and no luck we were stuck so we braved it out until 7am and bolted!
Also while there it seemed that a lot of people, locals I presume just sort of hang out, I noticed two young men in particular making some sort of exchange which, I was raised in the inner city so I think one of them was selling drugs. There were a couple guys riding on bikes through the parking area and I thought my car would get broken into so I stayed up nearly all night at the window checking on it. At any rate this place should not be advertised ANYWHERE as a hotel as it is a complete and total dump! I was with my wife and 18 year old daughter for her college orientation and we did not feel safe. I am writing a letter to the website where I booked to beg them to remove this location from their site.
- Official Description (provided by the hotel):
- Welcome to Heritage Inn Express in Hayward California. We offer free Wi-Fi in the lobby, great customer service, affordable motel rates in Hayward CA. Our motel is situated near many local tourist destination that both leisure and business travelers will truly enjoy. Only a few minutes from San Francisco's best tourist spots, our affordable inn in Hayward CA won't break the bank. Book your next stay at our motel in Hayward CA today! ... more less
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- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travel Republic (UK), Odigeo, TripOnline SA, Priceline, Traveltool, S.L.U., Cancelon and Evoline ltd so you can book your Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Heritage Hotel Hayward