We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude!”

Gary Farrell Winery
Ranked #3 of 159 things to do in Healdsburg
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Open By Appointment Only. In the heart of the beautiful Russian River Valley, Gary Farrell Vineyards & Winery offers a proud 33-year winemaking history and a unique sense of place. Perched atop a ridge along winding Westside Road, the winery offers a spectacular view of the sweeping valley below. Gary Farrell Winery benefits immeasurably from its long-term relationships with many of the Russian River Valley's most celebrated and sought-after vineyards including Rochioli, Allen, and Hallberg to name a few. Gary Farrell Winery helped put Russian River Valley Pinot Noir and Chardonnay on the world stage, and the hallmark Gary Farrell wine style remains one of balance, elegance, texture and sense of place. Today these acclaimed wines can be enjoyed on our intimate outdoor terrace and the view from our winery completes the picture.
Houston, Texas
Level 4 Contributor
43 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Rude!”
Reviewed 25 June 2014

We were there in April, and they weren't busy at all. It was the fifth winery we'd visited, so we had something to compare it to. The best thing about the experience: the view. Worst: they were rude and were dismissive of our party of four.

Visited April 2014
Helpful?
1 Thank 357virginiad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GF_Winery, Director of Sales at Gary Farrell Winery, responded to this review, 27 June 2014
Good Morning,

I am very sorry to hear that your visit to Gary Farrell Winery did not meet your expectations and I apologize if there was something our team did to disappoint you.

I'd very much like to learn more of the details about your experience with us and would appreciate you reaching out to me directly at stephanie@garyfarrellwinery.com or 707-473-2903. I would like to see how we might resolve this for you and also ensure that we prevent any sort of similar situation with future guests.

Sincerely,
Stephanie Friedman
Director, Consumer Sales & Marketing
Gary Farrell Vineyards & Winery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

302 reviews from our community

Visitor rating
    232
    30
    20
    11
    9
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Saint Louis, Missouri
Level 1 Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Rude”
Reviewed 5 June 2014

Arrived late afternoon, with 8 friends. Only 7 of us wanted to taste. Our 8th person was driving. It was late afternoon. 2 of their players were outside drinking wine. 2 employees inside; one helping a couple sharing a tasting. When we asked for a tasting we were told we had too many people and needed a reservation. Then the female employee lined us up and began talking about each wine while walking and pouring. She was finished with us in 15 minutes. We had been club members. We complained via e-mail to the manager for the tasting room. He was very apologetic and promised to get back to us. We had to ask for a response. Basically he blew us off and didn't remember what he discussed with us. We are now letting everyone know to avoid Gary Farrell Winery. Maybe it won't do much damage but among 4 couples we know a lot of people.

Visited September 2013
Helpful?
Thank Kweenbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy B, Director of Sales at Gary Farrell Winery, responded to this review, 16 June 2014
Hi Kweenbt,

Thank you for your feedback and I am sorry to hear that your visit to Gary Farrell did not meet your expectations. I wish we could have received your feedback 9 months ago when you visited, as it is difficult now to ascertain what may have happened during your visit and when you followed up with our Tasting Room Manager.

I understand why you may have felt unwelcome, but unfortunately we do require that groups larger than 6 make an advance appointment, as the tasting room host mentioned. This policy is reflected on our website (and as of Jan 1, 2014 we have a sign at the property entrance on busy days/weekends to better prepare visitors before they arrive); it applies to club members and non-members. Unfortunately, it is extremely difficult for small wineries like Gary Farrell to effectively accommodate large groups without reservation, particularly in the late afternoon in September when the tasting room is at its peak visitation. We also have to be considerate of the experience of our other winery guests and those with a reservation, and we do our best to manage this balance. I sincerely apologize if this was not well-communicated and that you were still disappointed after our host conducted your wine tasting.

I also apologize if there was any lack of communication on behalf of of our TR manager, and he and I have spoken about this. As I mentioned though, it is very difficult to understand what may have happened 9 months after this occurred.

I'd be pleased to make this up to you on your next visit if you would give us another chance. Please feel free to reach out to me directly at stephanie@garyfarrellwinery.com or (707) 473-2903. Thank you again for your feedback and understanding.

All the best,
Stephanie Friedman
Director, Consumer Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 1 Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Sonoma County”
Reviewed 4 June 2014

One of the highlights of our trip! It was a perfect day, awesome view, and very informative and enjoyable one on one discussion with Andy regarding wine making in general, and in particular at Gary Ferrell Vineyards. Just received my shipment today and so excited to relive our time there!

Rebecca S.

Visited May 2014
Review collected in partnership with this attraction

Helpful?
Thank Rschonert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trumbull, Connecticut
Level 2 Contributor
9 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Great Experience”
Reviewed 9 May 2014

The staff was accommodating and knowledgable; the views were perfect..... and of course, the wine was fantastic! Will return next year.

Visited April 2014
Review collected in partnership with this attraction

Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Gary Farrell Vineyards”
Reviewed 8 April 2014

One of the best wineries to visit. Superb wines and a beautiful setting. Staff is very friendly and this is the place to visit if you enjoy fine wines.

Visited March 2014
Review collected in partnership with this attraction

Helpful?
Thank C. Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Gary Farrell Winery also viewed

Healdsburg, Sonoma County
Healdsburg, Sonoma County
 
Healdsburg, Sonoma County
Healdsburg, Sonoma County
 

Been to Gary Farrell Winery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing