The hotel is very clean and beautiful. However, for being in the epicenter of the wine country and being red wine drinkers we were very surprised that at 1000 dollars per night the front desk told us they "prefer only white wines in the room". We were greeted upon our arrival by a bottle of white wine at room temperature with no ice machine or fridge to cool the wine. At the risk of sounding like a wine snob, it was dissappointing to find a bottle served at the wrong temperature and a front desk of an expensive hotel unwilling to trade for a red wine. We also arrived back at the hotel after a long bike trip and were told by the front desk that they could not bring us soda (Ice and Coke) to our room. This is especially unusual since the hotel lobby opens directly into the Cyrus restaurant with a very large bar. The hotel staff fails to offer the customer service you would expect of a hotel claiming so many stars and charging one thousand dollars per night. Overall, a very pretty clean hotel with a great location but do NOT expect anything beyond a room key and a HUGE bill once you walk into the hotel.
- Official Description (provided by the hotel):
- Opened in May 2005 and created by the Mars family, Hotel Les Mars brings the elegance and unobtrusive service of the finest European family hotels to Northern California. The Mars family follows the philosophy that patrons should be treated more like visiting friends than guests, and upon entering the lobby, visitors are welcomed to the warm smiles of the hotel staff, unique 17th and 18th century antiques, and a comfort found only at the home of a very good friend.Hotel Les Mars represents a unique family project, a labor of love, and a new dimension of sophisticated, luxury lodging in wine country. Andrew Harper's Hideaway Report, the definitive guide to luxury travel, commented that "Les Mars now sets the standard for luxury accommodations in Sonoma." ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Booking.com, Priceline, Hotels.com, TripOnline SA, getaroom.com and Evoline ltd so you can book your Hotel Les Mars, Relais & Chateaux reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Les Mars, Relais And Chateaux