We just got back from a night at Haydon Street Inn. The Inn is lovely, but I found interactions of one of the Innkeepers, Keren, strained, and I wondered if it was "just us". I've been reading these review, and see we are in no way alone.
1) sitting on porch, waiting to check in. Lady walks up to the porch from the street, we greet her with a friendly hello, not knowing if she's the Innkeeper or a guest. She ignores us. Really - does not say hello, just looks at us strangely and opens the door (this was at about 5 until 4, and check in is at 4). Finally, one of our friends says "are you checking in too? and she replied "What??". Friend repeated the question (trying to be friendly). Innkeeper (Keren) replies in a brusque manner "'I OWN this place". A friendly greeting really wouldn't have been that hard, would it?
2) Met John while we were having wine on the front porch - very friendly and easy to talk to. Wine was nice, but the portions were soo judiciously metered out by Keren it felt a little odd. At the end of the lovely wine hour, I say thank you and put down my glass, when Keren informs all of us we all must take our own glasses to the kitchen. Of course, why didn't I think of that? At nearly $300/night, I wouldn't expect our hosts to clear our dishes, would I?
3) Also, while on the porch, Keren tells us, that despite what she told us on the phone, she would not honor the Bed and Breakfast.com certificate because of a technicality "it's only accepted if you book online". Well, you can't book online, the website says you have to call, which we did, and she said she'd accept it, then changed the story. We didn't want to make a scene over it, and let it go.
4) BEAUTIFUL AND DELICIOUS breakfast made by John, who genuinely kind and happy we are at the Inn. One of our friends nicely asks Keren if there was any decaf coffee and Keren tells him no, we asked you yesterday if you had any special requests and you did not request decaf". John jumped in and said no problem it will take just a second and I'd be happy to make a pot.
5) My friend left the downstairs bathroom, and forgot to turn off the light. Keren virtually stomped over to the bathroom and made a show out of turning off the light. It was pretty surprising.
All that said... the place IS beautiful, the food is delicious, the bedding is comfortable, but Keren just doesn't seem comfortable in her role. I'm thinking she's not a very happy person, and for that I feel sorry for her. It's a very tough job running a bed and breakfast, and I think maybe she got into something she doesn't really enjoy.
- Official Description (provided by the hotel):
- We are a bed and breakfast located in the heart of Sonoma County wine country, and walking distance (two blocks south) of the idyllic town square of Healdsburg. We are on tree-shaded street with beautiful gardens. All guest rooms have private baths and AC. All king rooms have whirlpool tubs, fireplaces and small refrigerators. The room rate includes a delicious three-course breakfast, and a wine hour each evening. ... more less
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