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Best Western Dry Creek Inn
Ranked #5 of 9 Hotels in Healdsburg
Reviewed 25 March 2014

Best Value in all of the wine country. Convenient, Clean and best mid week. The staff is very helpful. The tourists need to do their research in order to appreciate the real value of the Dry Creek Inn. If they did, they would be more respectful of the staff and hotel.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 March 2014

We stayed at Best Western Plus for about five days during the Barrel Tasting Weekend. We experienced a variety of negative issues. To name a few, the carpet was filthy, a chair back was broken, the bathroom faucet was broken, the drain was very slow, we had blood or makeup on our sheets, a bulb out in the bathroom, no soap available on the first day, the exercise room water was empty, soap dispenser was empty, and the food dispenser out of order. We had a neighboring guest who left a dog in their room that barked for three hours one night. Some party girls were above us and would come in every morning at 2 A.M. and dance around on the floors above us. You can hear everything. However, I must say the breakfast security/attendant was extremely nice and the breakfast was nice. The hotel location was convenient. Don't plan on supervision by staff to keep the noise under control. Crown moulding does't make it a plus. We will not recommend this or stay here again. I was surprised that some people actually thought this hotel was nice. This is a perfect place to stay if you love loud noise and barking dogs.

  • Stayed: February 2014, travelled with friends
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1  Thank Miriam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aarondci, Owner at Best Western Dry Creek Inn, responded to this reviewResponded 25 March 2014

Dear Trip Advisor Past Guest:

Thank you for completing a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I regret your stay with us was unpleasant and there were various issues with your room. We are currently in the process of remodeling the rooms in our original Vintage building. Quite obviously, the room you were in has not been completed. We would have been more than happy to move you to a similar room in light of all the issues, upon request. This would have allowed us to make the necessary repairs for the next guest.

I am truly sorry the noise level at our hotel disrupted your stay with us. Unfortunately, during large Special Event weekends, this type of situation could happen. We do have policy in effect to reduce or eliminate these types of disturbances. However, due to the location of our hotel lobby, we often times are not aware of problems occurring in certain areas of the hotel unless they are reported to us. We would have no problem removing the parties disturbing the peace from the hotel without providing them a refund.

Additionally, we do have a pet policy that does not allow our guests to leave a dog or any other animal unattended in the room. Once we are notified of this problem we call the guest and have them return to the hotel, in order to resolve the issue. If we are unable to reach the guest, then animal control is called and the pet is removed from the room. I am regret you did not make us aware of this problem.

In closing, we do not want our guests to go away unhappy. Therefore, in light of the circumstances surrounding your stay, I would be more than happy offer you a complimentary night stay in the future. Since, all reviews on Trip Advisor are anonymous, in nature, simply reach out to me with your name and address and I will gladly forward you a Gift Certificate.

Your comments are very much appreciated. I hope you will have another opportunity to come back and see us again soon.

Once again, thank you for taking the time to complete your review.

Sincerely,

Aaron S. Krug
President and General Manager
BEST WESTERN Dry Creek Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

We stayed in the Tuscan building. The room was very nice with both a fireplace and Jacuzzi tub. There were two pools and three hot tubs. My wife and I thought it was an excellent value compared to other hotel choices in the area. Less than 5 minute drive into town. Overall I give this place very high marks and would readily recommend it to others.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Deborah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

The room was good, clean and close to downtown Healdsburg. The pictures on the website are the Tuscan rooms and wish I knew that to stay in a nicer room. They do have free breakfast,but I didn't get up in time to enjoy

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank Tammy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Great value.....would recommend....would return.....clean and well maintained.....near town and wineries......fireplace, hot tub, king size bed, balcony with table and chairs.....does not get any better

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank nicholasl127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

My partner and me stay here while roaming Healdburg as part of a birthday celebration and we were surprised to find such value at a Best Western. It was cozy and the little porch was ideal to sit, relax and drink a bottle of cold wine, while taking a break. It is not walking distance from the major shopping, but it is definitely worth staying. It was relaxing and private. Will definitely stay with there again.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Liezel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

Very professional, cheerful, and helpful staff welcomed and kindly advised us. Every detail of need or comfort seemed to have been anticipated in the spacious room. The breakfast was good, although the coffee wasn't great.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Dry Creek Inn

Address: 198 Dry Creek Rd, Healdsburg, CA 95448-4702
Phone Number:
Region: United States > California > Sonoma County > Healdsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Healdsburg
Price Range: £97 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Dry Creek Inn 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Best Western Dry Creek Inn is the heart of California's famous Wine Country in the beautiful town of Healdsburg CA, just 15 minutes from Santa Rosa. Five minutes from our hotel is the popular Healdsburg’s Town Square, home to many award-winning fine dining and family restaurants and boutique and antique shopping. Over 150 of the renowned Dry Creek, Russian River, and Alexander Valley wineries and River Rock Casino are within 20 minutes of the hotel. ... more   less 
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Also Known As:
Best Western Plus Dry Creek Hotel Healdsburg
Best Western Healdsburg
Healdsburg Best Western

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