This Courtyard does not live up to the standards we have come to expect from Marriott. We do a lot of traveling and stay exclusively at Marriott hotels, especially Courtyard. When we arrived, the TV did not work at all - no signal. We called the front desk and the person at the desk said she would be up shortly to fix it. When she arrived she said the problem was undoubtedly that a cord needed to be plugged in. After she played with the cords for awhile, she said that didn't seem to help so she was going to call the cable company. She then returned to our room and said the cable company told her what to do. She tried again but still no success. We asked if we could switch to a different room. Her answer was "No, we don't have anymore of this room type available." My husband said okay we would take a smaller room. Her answer was " No, we are sold out. We don't want to lose the income on the room for the night. ". She then proceeded to "make another phone call to the cable company ". We were then told that the cable company had no one working who could access the equipment until Monday. So no
TV for the night.
While the lady was in the room, we commented on the loud noises coming from the floor above us which sounded like someone jumping up and down. She said "it's just people walking on the stairs ". Never mind we were in the middle of the building... The noise went on until 2 AM so not a lot of sleep for us.
We then discovered that the thermostat control for the AC did not work. The only way to work it was on the unit itself. That's helpful.
The pillows on the bed are so flat that the only way to sleep comfortably is to stack several of them together. If you don't get them adjusted well, you wake up with a stiff neck.
Finally, there was mildew in the bathroom where the edge of the tub meets the floor. Not good - especially for people with allergies like us.
The room rate was lowered by $20 to "compensate" us. We were told by the desk at checkout that if we had any further comments beside the TV issue, we should send an email to the manager. She handed us a card.
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- Also Known As:
- Courtyard By Marriott San Bernardino Hesperia Hotel Hesperia
- Courtyard San Bernardino Hesperia
- Courtyard Victorville Hesperia California