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Reviewed 20 June 2014 via mobile

Last minute stay..I loved it!! Clean!!!! Best part was the door that separates from hall way to the rooms...why??? I have kids..best of all room has a tub!!! Why??? AGAIN!! KID'S!!! EASY BATHING. ..I WILL BE THERE AGAIN SOON!!!!!

Date of stay: June 2014
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1  Thank betty g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSHB12, General Manager at Comfort Inn & Suites Huntington Beach, responded to this reviewResponded 23 June 2014

Dear Guests,



Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sachin Amin
General Manager
Comfort Suites
714-841-1812

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

We stopped by for a night and had a good stay. We stayed in a room with a king bed and a pull out. It was a little on the small side but worked well for us. It was clean, comfortable, and quite. The customer service was good, both at night for check in and in the morning. Breakfast had some good choices and they kept up with the crowd. Pool and the hot tub were great. I would recommend this hotel to others. The construction was noticeable but did not detract for out stay.

Date of stay: May 2014
  • Trip type: Travelled with family
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Thank BP2Greg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSHB12, Manager at Comfort Inn & Suites Huntington Beach, responded to this reviewResponded 4 June 2014

Dear Guests,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sachin Amin
General Manager
Comfort Suites
714-841-1812

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

The Exterior of the comfort suites was not inviting...... And I wondered what I'd booked! I checked in and they we're very helpful, lovely staff. So I got my key cards and headed to my room. There was construction within the building, clearly updating the suites which was great but the jitties and ally's to the rooms were poorly lit and quite frankly a little bit scary. Once I was at my room it was nice.....clean, tidy and adequate with nice complimentary toiletries and nicely prepared bedding.
The wifi signal was very poor here. I found I had to keep logging in every time and it was just frustrating. The whole complex is currently under construction and I'm sure will look a lot better when complete but I didn't feel entirely comfortable there. However I have to say the reception staff were so helpful and really kind.

Date of stay: May 2014
  • Trip type: Travelled solo
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1  Thank nbulley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSHB12, Manager at Comfort Inn & Suites Huntington Beach, responded to this reviewResponded 5 May 2014

Dear Guests,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.
The Exterior of the comfort suites was painted and redesigned .We are sorry if construction has caused any inconvenience to your family. We are glad you liked our Suites.
We had a heavy wind that would have disrupted telephone lines for few days and we will talk to WiFi company about it.
Regards,
Sachin Amin
Comfort Suites.
Huntington Beach.CA

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Reviewed 16 April 2014

I knew that this hotel was under construction, so expected some inconvenience and noise, but booked it for 5 nights because of price and location. The renovated room was clean and comfortable, although there were no reading lights by the bed and passage space between the foot of the bed and the wall was narrow. It did have a small refrigerator and microwave. The breakfast was fine - a different hot selection each day plus cereals, waffles, pastries, yogurt, fresh fruit.

Unfortunately in our room the heater made grinding noises which woke us at night and the top "lock" with the long double bar and ball (don't know what that's called) was hanging off the door. We asked two days in a row for those to be repaired. While the person at the desk seemed responsive, nothing was ever done, and we gave up. We had other family in a second room. They were unhappy because the room was not made up until 3 or 4 pm each day.

We had an early flight and wanted to check out at 5:30 am. The lobby was locked. A sign on the door said services were available 24/7 and to please knock, but that brought no results. We called the hotel number and were told to just leave- that everything was OK, and we should just throw out the card keys.

Room tip: Be sure to ask for a room that has been renovated. I think the old ones must be a mess.
Date of stay: April 2014
  • Trip type: Travelled with family
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1  Thank travelerRH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSHB12, Manager at Comfort Inn & Suites Huntington Beach, responded to this reviewResponded 18 April 2014

Dear,
While we are disappointed to hear of such a negative experience, we appreciate your candor and honesty in letting us know exactly what you experienced. It is only through our guests that we learn how we can improve.

I want you to know that we pride ourselves on providing an enjoyable stay experience and therefore find the experience you had to be unacceptable. I will personally investigate the situation to make sure that issues you experienced are addressed so that they do not continue for future guests.

We do hope you will allow us another opportunity to demonstrate just how enjoyable your stay can be at our facility and I promise we will do everything we can to bring back the confidence that you have in the Comfort Suites brand. Thank you again for taking the time to share your stay experience with us.

Sachin Amin.
General Manager.

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Reviewed 9 April 2014

stay away from this dive of a hotel. I was rented a room that was still under construction. painters tape still covering door jams the jetted tub, jets were painted in place. I was told I would be receiving a suite but nothing sweet about the room I received. a in room safe that was thrown in the closet. and no need for a remote the room was so small you could change channels from bed. my feet latterly touched the t.v. stand at the end of the bed and you have to squeeze by to get to the bathroom, the base boards and door trim are scraps pieced together and still have gaps cause they are not long enough. there were other customers in lobby complaining about there room being entered while they were in it with out permission. and staff particularly the night manager is very dis honest. I paid cash and was told my credit card would only be used for a incidental hold of 100 dollars but when I checked my statement there is a charge for 223.08. that is more than my hole stay. when I tried to contact the night manager ( initials R.C.) he showed no interest in even looking it up in there system and hung up on me. I will never stay at another comfort inn. I suggest no one dose either, COMPLETE TRASH! UNPERFESHIONAL! CROOKS!!!

Room tip: stay away!! this place will ruin your trip.
Date of stay: April 2014
  • Trip type: Travelled on business
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2  Thank Travis C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSHB12, Manager at Comfort Inn & Suites Huntington Beach, responded to this reviewResponded 11 April 2014

Dear,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Sachin Amin
General Manager
Comfort Suites
714-841-1812

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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