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“Don't Be Fooled by the Renovation”

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Hyatt Regency Indian Wells Resort & Spa
Ranked #1 of 4 Hotels in Indian Wells
Certificate of Excellence
GreenLeadersSilver level
A TripAdvisor Member
“Don't Be Fooled by the Renovation”
Reviewed 22 August 2005

What looked to be a 4-star resort on par with the Lodge at Rancho Mirage and La Quinta turned out to be a Best Western on steroids. I'm sure Hyatt spent millions on much-needed renovations, but left none for routine maintenance and upkeep. The quality of the renovation work is questionable at best, and it's obvious they will need to renovate the renovation soon. Yes, they have "seven" pools, but these seven small pools simply comprise the area of one large hotel pool. At the adult pool (Saturday) we witnessed several intoxicated guests; one having to be forcefully removed from the property, all the while kicking over trashcans, ashtrays and spouting obscenities (the edge of the pool was lined with empty beer cans). It may not be the fault of Hyatt, but this was the clientele they're catering to. Sunday was nice, but I will never forget the initial impression. The landscaping looks to have been abandoned, as evidenced by the many leaning, sad, unwatered, uncared-for trees and plants. GO TO THE LODGE for a 4-star experience.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
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Riverside
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 August 2005

The Hyatt Grand Champion is not the place to be in the summertime. They obviously discount the rates, so the crowd that would normally head to the Motel 6 end up here instead. The pool area was packed at midafternoon, despite having numerous pools, and the water was a rather disconcerting color. One pool had been closed down altogether as I suspect some kid left a Baby Ruth behind. Speaking of kids, they were everywhere! If you are looking for a little adult R & R, this is not the resort for you. And now I have to say a word about their "resort fee." Every guest is charged $14 per night as a "resort fee"--this is a fee for use of the pool, tennis courts, ping pong table, etc. Never mind if you actually used any of this stuff. Shouldn't the amenities of a resort be included in the basic room charge? What's next, a toilet flushing fee? And the rooms themselves, while spacious, were not what I would consider resort quality. Back to the title of my review--there has got to be better than this.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mannyjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 August 2005

Here is the good and bad of the Hyatt Grand Champions. Rooms are a spacious 550sf which easily fit our family of 5. Rooms are hard to come by in Palm Springs for 3 children. The room had 2 double beds and a queen sofa bed. You can add a refridgerator for free and they have free self-parking. We were able to get a rate from Travelzoo for $79.00 for a garden room and at the hotel they upgraded us to a room right off the pool for free. However, they do charge a $14.00 resort free. In July, it was not at all crowded and the pool works well for families but also has an adult only area. The only downside was that our room was dirty. Stains on the towels and sheets, the floor had crumbs on it, the patio had not been cleaned and the vanity had stains on it. However, when I spoke to a manager they apologized, re-cleaned the room, gave us one of our nights for free and waived the resort fees. I was very impressed with the follow through and would stay there again!

Stayed July 2005
Helpful?
5 Thank Sheri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 August 2005

Great hotel, great rooms, great service and very good value. Hotel wasn't crowded when we stayed, and obviously July is out of season due to heat (116 F). Went with wife and two teenage kids and ended up staying an extra night we enjoyed so much. Great finish to our trip to California.

Golf was also excellent value at adjoining course, but really hot to play.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorba Linda, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2005

Stayed here over the fourth of July weekend and was very happy with every
thing overall.
The rooms were very impressive and it had oversized bathrooms with large showers and separate bath tubs.
The adult pool was great but also offered kids pool and activites which was a plus.
The grounds are beautiful along with the spa and gym.
Will definitely stay here again.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sanitamarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 10 July 2005

We just returned from the Hyatt. We spent one night there and will return. Here's is a quick summary of our stay:

Room
Our room was very spacious and modern. The bathroom was huge and very nicely done. The bed was a little hard, but very comfortable overall. We requested a refrigerator for our room, and they delivered it with no charge.

Pool
The adult pool was great. It was crowded, but what can you expect with 105 degree temperatures? The pool bar was good. The scenary around the pool was fantastic.

Location
The hotel is about 30 minutes away from Palm Springs, so late night fun is a little tough to find.

Staff
Everyone that we met was very nice.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Packinmybags8181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corona, CA
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2005

MY wife and I wanted to have a weekend getaway, a date of sorts. The experience was outstanding! The service, from the lobby staff to the parking attendants, was very courteous and friendly.
Our room was on the first floor by the pool which made it easy to start the water fun. Anyway, this was the cleanest, fanciest and friendliest luxory resort we've ever stayed at. It was very hot, but worth the stay. We also played golf there at the Indian Wells golf resort, literally a stones through away. Very nice course.
We would highly recommend this resort.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Indian Wells Resort & Spa

Property: Hyatt Regency Indian Wells Resort & Spa
Address: 44600 Indian Wells Ln, Indian Wells, CA 92210-8707
Region: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Indian Wells Resort & Spa 4*
Number of rooms: 530
Official Description (provided by the hotel):
Hyatt Regency Indian Wells Resort & Spa is a renowned Indian Wells resort situated on a 45-acre desert oasis. We offer delightful Indian Wells, California resort activities to occupy your days of leisure in whatever way pleases you the most. ... more   less 
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Also Known As:
Hyatt Grand Champions Resort, Villas Hotel Indian Wells
Hyatt Indian Wells
Indian Wells Hyatt
Hyatt Regency Indian Wells Resort & Spa California Desert

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