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“Great Desert Get Away” 5 of 5 bubbles
Review of Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
Ranked #2 of 4 Hotels in Indian Wells
Certificate of Excellence
Ontario, California
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Desert Get Away”
5 of 5 bubbles Reviewed 18 April 2014

I stayed here for a company conference and wish I could have had my family with me. My room was large and comfortable and they have great pool areas for the kids. The hotel appears clean and new, and they have great areas throughout the resort for receptions and informal meetings. I would recommend this for families or for business conferences.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jimvia76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,146 reviews from our community

Traveller rating
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    418
    132
    69
    48
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (321)
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New England
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

I was here for a business seminar. The seminar was great but the hotel and resort were phenomenal. The hotel and grounds were breath-taking. So relaxing and the scenic vistas added to the serenity. Room service and customer service overall was legendary. I thoroughly enjoyed my stay and had a very positive experience with the resort. Highly recommend it. It's a phenomenal resort in one of the most beautiful areas of the US.

Room Tip: Higher floors are a better choice because the views are spectacular. However, I heard from Many that...
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  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Namaste928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 April 2014

This is a beautiful resort about 30 minutes from Palm Springs. Stunning landscaping everywhere. The pool area is the best. Staff is friendly and helpful without being phony. The restaurants on the property are all excellent. It really is the perfect place for a weekend getaway.

Room Tip: If possible, ask for a room overlooking the pool area.
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  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

Great customer service from every member of staff we encountered or even just walked by ! Some of the best cs have experienced special mention to pool bar staff Anthony and all pool staff generally , indoor bar Mike , front desk Melissa and Dilly (navigator). Saw both indoor and outdoor bar staff deal in a most pleasant manner with some demanding and rude customers without so much as a bat of an eye - more tolerant than me! We were there for my husbands birthday ,I had emailed ahead but didn't receive a response when this was mentioned Melissa at front desk couldn't be more helpful and we received a bar credit. Whilst grabbing a coffee I chatted briefly to some staff who were also there getting coffee one of whom had lived in the UK so we chatted some more she then signed for my coffee which was a nice touch -all staff we met were really friendly and courteous. The hotel is beautiful , outside pool area lovely both night and day. By day spacious and clean with towels constantly be refreshed bins emptied and tables cleaned, by night cosy cushioned seating with roaring fir pits and attentive bar service. Fitness area well equipped clean and cool ,steam and sauna good also. The area is also breathtaking with great views of the palm desert and mountains. I find it hard to understand the negative reviews only positives from us. Big thumbs up wish we could have stayed longer.

Stayed April 2014, travelled as a couple
Helpful?
Thank Mutlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

I stayed at Renaissane Esmeralda at the end of March. We had soo much fun. My husband and 4 year-old son had a blast. The pool was great, especially the sandy beach area where my son could play and run in the pool. The drinks are overpriced, but that is expected at big resorts. We arrived Friday afternoon and were able to find great seats at the pool. Saturday, the pool was packed and we had a hard time finding anywhere to sit (we did arrive at the pool around lunchtime). We had dinner at Sirocco, and it was delicious. Perfect portions.
We would definitely return to this resort, and hope to do so very soon!

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MelDubCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 3 April 2014

We had our choice between the JW Marriott and the Renaissance. They were both rated the same but we could get two queen beds at the Renaissance. Sadly, our experience has shown us a large but typical hotel pool and a bland and industrial looking building and decor. Pool side drinks can ONLY be hotel purchased but drinks are on average $10. The staff is friendly and the beds comfortable. Beyond this, for the same amount of money I would have had a true resort experience elsewhere.

Room Tip: Do not get a mountain/golf course view. You end up looking at the ugly tar and gravel roof.
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank traveltime92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, 5 April 2014
Thank you for taking the time to review our resort. We appreciate your comments about our team and comfortable beds. We are sad to hear that our resort amenities did not live up to your expectations. Wishing you future happy travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Niguel, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

My wife and I stayed here over Valentines day weekend. This was our second visit to the property. Room was nice and big with a beautiful bathroom and we felt like we were in a 4 star resort. We would definitely stay here again.

Room Tip: Pick a room by the pool if you can.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank equipe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Indian Wells Resort & Spa

Property: Renaissance Indian Wells Resort & Spa
Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Region: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Reservation Options:
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Also Known As:
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Renaissance Indian Wells Resort & Spa California Desert
Indian Wells Renaissance

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