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Renaissance Indian Wells Resort & Spa
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Reviews (1,272)
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All reviewssandy beachcorner roomcava restaurantsushi barpool areagolf coursepalm springslarge hotellobby bargreat for kidsself parkingspring breakresort spaplenty of lounge chairsmid weekbusiness conferencehotel is beautiful
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Reviewed 4 May 2014 via mobile

What a beautiful resort. The beds are so comfortable. The pool is lovely. And the service was first class. Our room overlooked the foothills. We had several meals on site at Cava-Good food and great service.

Stayed: April 2014, travelled as a couple
1  Thank ZillowGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

Beautiful well-kept property! Check in was efficient and professional. Ben, the bellman was our first impression after check-in. He was amazing- gave us a complete tour of the property while taking our luggage to our room. Very informative and friendly. When we got to our corner room which was quite large, Ben asked where we wanted our luggage placed. He then turned on all the lights and answered any questions we had. He was enthusiastic about the hotel, but best of all you could tell he loved his job. He even went and got ice for us.
The room had excellent views of the mountains on one side and the pool on the other. The beds were perfect and the pillow selection much appreciated. The room had all the amenities listed on the website. The service was exemplary with every request taken care of immediately. The poolside restaurant was relaxing for dinner and the food was excellent. The bellman, Joe who helped us check out was also very informative and friendly. Overall a very enjoyable stay. We will be back!

Room Tip: The corner rooms are wonderful - great views and larger than the standard room.
  • Stayed: April 2014, travelled with friends
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1  Thank CaliforniaHarmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

stayed for the coachella music festival. double rooms were sufficent for 4 adults however did feel a little cramped when bags were opened. pool and amenities were very nice. bed and pillows were super comfy. had a massage at the spa which was only fine. nothing special.

  • Stayed: April 2014, travelled with friends
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Thank ColesyOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

I attended a conference at this property. First impression was the appearance of the grounds, which was definitely impressive. The staff was extremely friendly and helpful. The grounds, hotel room and other facilities was kept up and didn't need any updating.
What will keep us from coming back was the location. A taxi ride from the airport one way was almost $70 for my husband and myself. We ended up getting a rental car. We dined off site in order to save money on the restaurant tab, but the savings was taken by the cost of the rental car.

  • Stayed: April 2014, travelled on business
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1  Thank MargaretBST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

I recently had a great stay at this hotel. Very clean, staff were very accommodating and the spa was nice, but had wished that the skills of the staff providing spa services were better experienced in giving massages and treatments. the food in all three restaurants were very good and the breakfast buffet was fantastic. They even had a fresh fruit juicing station where you could create your own fresh juice each morning. The atmosphere in each dining local was really nice. The views from the room and around the pools were also beautiful. Great area to walk for exercise and easy drive to El Paseo Drive for great shopping and dining.

As for my room reservation-- I found this hotel on-line, and discovered nice pricing for the hotel through www.getaroom.com -- well so I thought! getaroom.com listed the resorts room price for Thursday and Friday stay rate at 279.00 a night which was a good deal for one room with two queen beds and breakfast included, then they charged my credit card 279.00 for the first night and 519.00 for the second night! This was a rate much higher than if I'd booked through the hotel directly. I telephoned the company and requested a refund for the difference and after speaking to a manager I was constantly told that I was not allowed to "Price Match" - I got no where with them and had to file a complaint with my bank for assistance. FYI- Be careful booking Hotels on-line!

Room Tip: Higher floors offer great views and also requesting a room away from the pool gives you mountain views - So beautiful
  • Stayed: April 2014, travelled with friends
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1  Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 30 April 2014

Thank you for your wonderful comments about our resort, amenities and staff. We're sorry to hear that your massage did not meet your expectations and appreciate you bringing this to our attention. We're glad you got a chance to get out and explore our area ... so many wonderful things to discover! We hope everything gets rectified with your outside booking agency and look forward to the opportunity of welcoming you back one day soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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