The service here is so impeccable that I hate writing anything negative about the hotel. Everyone bent over backwards to see that we wanted for nothing, the service was so phenomenal it was like a 5 star hotel from that perspective. The room and bathroom were lovely and the food better than most hotels at this level. So what is the negative?: The pool.....it was so packed (and this was the middle of summer when it is almost 110 degrees) it was hard to find a chair and the chairs are so close together it was hard to walk. I felt bad for the servers who wove their way in and out. The pool was mediocre (and it's not 5 pools as the website says-its one big pool area broken up with concrete walkways) and not very clean. Clearly a family hotel, it was wall to wall kids with all sorts of things in the pool which made it even more crowded. If you have kids, this would be a great place. If you want to relax, it's a big no....
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- Also Known As:
- Renaissance Esmeralda Resort And Spa
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Indian Wells Resort & Spa California Desert
- Indian Wells Renaissance