This was one of the most disappointing "five" star hotels that I have ever stayed at. The room, a suite, was dark and not maintained well. The toilet was set at an weird angle to the bathroom. The turndown service was offered at 5 PM, just after we checked in, and was not done between 6:30 and 10 PM when we were out to dinner. There was no one at the check out counter for an extended period of time when it was time for us to leave.
Breakfast at the hotel's restaurant was terrible. We were first seated at a table that was dirty, and then the food was almost inedible. No one at the hotel bothered to clean the first table that we rejected, obviously hoping that rather than going to the effort to clean the table that someone else would just accept or not notice the dirt.
While I have sadly come to expect additional charges at hotels these days, these charges were quite high. We were charged a $28 per day resort fee, and an $8 per day self parking fee. The self parking was in the parking lot that has been there since the hotel was built. Nickel and dimed in my opinion.More