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“Great Exeperience, Very Affordable”

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Indian Wells Resort Hotel
Ranked #4 of 4 Hotels in Indian Wells
1 review
“Great Exeperience, Very Affordable”
5 of 5 bubbles Reviewed 5 August 2014

This hotel was a pleasant surprise for a short weekend get away. The price was great. room was clean, and the pool very clean as well as very refreshing. The staff was very accommodating and treated us with respect and friendliness. I would recommend this hotel for a good alternative to the more expensive hotels in the area..

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete D, Front Office Manager at Indian Wells Resort Hotel, responded to this review, 6 August 2014
Thank you for the great review Tony! We are so happy that you had a good stay with us and found it to be a good value for your dollar. We hope you return soon.
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677 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
Arlington, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

My job requires that I travel extensively, both domestically and internationally. The worst hotel I have ever stayed at is the Indian Wells Resort Hotel (“Hotel”).

In May of 2014, I made the mistake of staying at the Hotel near Palm Springs for a long weekend. I arrived on Friday afternoon and was eaten alive by bed bugs by Monday. As I always do, I checked the bedding and mattress at the Hotel for bed bugs when I checked in. Yet, by the time I arrived home on Monday, I had hundreds of bites (turning into welts) on my arms, legs and face. And this was only the beginning of my horrible experience with the Hotel. By the time I finished TRYING to get them to reimburse me for my expenses in dealing with this nasty situation, I felt bitten again by their lack of response.

Once home, I took every precaution by unpacking my bags outside and laundering all of my clothing in hot water and in a hot dryer. I visited my dermatologist who prescribed several medications, including one for my face. I called the Hotel and was put in voicemail, where I left the manager a message that I had bed bug bites from his Hotel. He later called me back and said they had found bed bugs under the box springs of the bed I slept in. He offered to refund the cost of our stay, which I appreciated.

At that time, I did not truly understand the severity of my bites. Three days after returning home, I woke up with a swollen face from the bites. Concerned, I went to the emergency room near my home. The doctor there did an extensive examination and then reached out to my dermatologist. They put me on a steroid for a week to help with the itching and swelling. With these bites came a great deal of pain and suffering, as well as emotional distress, from worrying that I had brought the bugs into my home. A professional eventually checked my home and I ended up having to throw away my suitcases from the trip.

My bites did not go away for over a month. I had to go back for a second dosage of steroids and missed several days of work due to the severity of the bites. To add insult to injury, the Hotel denied my claim before I even submitted it! What a total lack of customer service or professional consideration!

Feeling utter frustration, I worked with my attorney to compile all of my actual out-of-pocket costs and submitted my claim, foregoing any attempt to seek reimbursement for my lost wages and my pain and suffering. The Hotel eventually paid for only some of my medical expenses and not for the suitcases I had to throw away—covering only $191.00 of the total $522.00 cost caused by their bed bugs. This is incredibly disappointing as I would not have incurred any of these costs, or the related distress, had I not stayed at the Indian Wells Resort Hotel.

  • Stayed May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
12 Thank Suz4417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 August 2014

This Hotel was just average. I could discuss in great detail the very average amenities, like the poor food, the lackluster service, the non-existence of any spa facilities, etc. I'd rather focus on the one truly positive aspect of the hotel – the nightly entertainment. The retro 1950s lounge acts that the hotel has are very entertaining and fun! I don't consider myself an old-timer who loves doo-wap music, but I loved the singers and the dancing instructors that the hotel booked for these events. It's alotta fun for couples, especially if you can appreciate the kitchy musical acts and the entertainment of the Lucy and Desi years. Having said that, I may never come back. Entertainment aside, I'd rather stay at a true resort that has ALL of the positive amenities that they offer, like spa treatments, all access bars, great restaurants, etc.

Room Tip: Eat somewhere else, not at the hotel. The food at the hotel is average at best.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Goodguydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete D, Front Office Manager at Indian Wells Resort Hotel, responded to this review, 6 August 2014
We do try to be a good value for all travelers. Our chef constantly is working on changing the menu items and also introduce some special items. Thank you for your review and I will be forwarding this to our food and beverage manager, as well as the chef.
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Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 August 2014 via mobile

The place is NOT a resort. Food was awful and overpriced. Free breakfast was mediocre at best although restaurant staff were outstanding and tries hard to make experience the best. Pool was ok bit where was the bar between 1-4? Ok, but not great. Staying across the street next time.

Stayed August 2014
Helpful?
1 Thank Ramona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete D, Front Office Manager at Indian Wells Resort Hotel, responded to this review, 6 August 2014
Our food and beverage manager and chef meet all the time and present new menu items. Sorry about the bar hours, but during the week we do have limited hours at the bar since it is summer and not much occupancy during the week. Our bar is open all day on weekends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 August 2014 via mobile

Like I said this hotel is not perfect but what hotel did we were greeted by to warming gentleman joseph and David who treated us like family these two guys were very funny and very nice also had the pleasure of having our bags delivered to our room by a very nice gentleman named guy the prices are very reasonable for the room that you get yes it's not the Hilton but it's a very nice room for the price we paid it was an incredible value beautiful lobby beautiful pool area and as for other reviewers who talk about hidden fees when we made our reservation price line.com it's very clearly stated that there was a $28 resort fee so there are no deceptive practices here in my mind give Indian Wells resort hotel a chance you won't be disappointed

Stayed August 2014, travelled with friends
Helpful?
1 Thank theusen2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete D, Front Office Manager at Indian Wells Resort Hotel, responded to this review, 6 August 2014
Thank you for your positive feedback. I will definitely forward the compliments to the above mentioned employees. We pride ourselves on having a friendly staff that truly cares about the guest experience. Glad you enjoyed your stay with us and look forward to your future return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indian Wells, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 August 2014

Dark, smelly, dirty, bugs in room: towels, bedding, and floor!!:( Horrible experience!! We can hear neighbor sneeze! Floors very dirty! Bed and room had a very bad odor! Towels for pool had bugs! Never again!!

Room Tip: All rooms facing road are not pleasant!! You can the neighbor sneeze...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete D, Front Office Manager at Indian Wells Resort Hotel, responded to this review, 6 August 2014
Truly sorry for your issues with the hotel. I wish it was made aware to me because I would have moved you to another room and remedy the situation. We have recently replaced a number of room carpets and continually paint and maintain our guest rooms. Once again, truly sorry for your issues with the hotel.
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Santa Clarita, California
1 review
5 of 5 bubbles Reviewed 31 July 2014

Pete, the front desk guy was very helpful. He was able to get us on the golf course, here at the hotel, on very short notice, And had some great tips for the golf course, where to land a tee shot, and what to avoid on the golf course. We also ended up with a ground level pool view room, when we thought we were going to end up looking at the the street. It was very convenient, walking right out of the slider to the pool. The free lounge act Saturday night was most entertaining. Thumbs up to a great hotel, and a very helpful staff.
See Pete for guidance around the hotel and the greater Indian wells area. Dinner suggestions, golf, nightlife, etc.

Room Tip: Ground level, pool side, is great. Easy back and forth to your room.
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete D, Front Office Manager at Indian Wells Resort Hotel, responded to this review, 6 August 2014
Golf weekends are the greatest reason to be out here in the desert. I am truly happy that I was able to assist you with your golf needs and some restaurant tips. I look forward to your return, maybe next time I will get in a round with you! Thanks again for the positive review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Indian Wells Resort Hotel

Property: Indian Wells Resort Hotel
Address: 76661 US Highway 111, Indian Wells, CA 92210-8972
Phone Number:
Region: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Indian Wells Resort Hotel 3.5*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Booking.com, Agoda, Travel Republic (UK), Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Indian Wells Resort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Indian Wells Hotel Indian Wells
Indian Wells Resort Hotel California Desert

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