We tried numerous times to contact someone at the resort to let them know that we would be needing a late check in and what would be the procedure. We phoned three times during business hours and left three voice messages, but no one contacted us. So we showed up on a hope and with a confirmed online reservation. It is a gated community, but the gate was open and there was no one in the guard house. So we drove through and went to what looked like the main office and there was a sign saying, "to check in, see the guard at the main entrance", so back we went. Now someone was there, but when asked about how to check in, the guard said that he didn't know what we were talking about, there should have been a box with a key at the door. After much back and forth we discovered that we were at the wrong main office. He gave us some vague directions and sent us off. We got lost. We came back and this time another guard said to follow his car and he would take us there. Approximately 10 minutes later of winding through many many streets, we arrived. There was a box with a keypad, we keyed in the PIN number that was on our reservation, and....nothing. We phoned a number that was on the door, and they gave us a PIN number from who knows where and we finally had our key.
The unit was older, but clean and well outfitted. The bed was comfortable and the neighbourhood quiet.
The next morning we went through a similar hell as we tried to find our way back to the main gate, we had to stop to ask for directions twice, and finally we were free.
It was reasonably priced and comfortable, but the lack of communication and service on the part of the hotel means that this will be our only visit.
- Official Description (provided by the hotel):
- Looking for a place to vacation that has it all? The Indian Palms Vacation Club Suites have your vacation desires offered all year round. Known worldwide as the golf capital of the world, this region is also famous for its marvelous beauty, nightlife, restaurants, Festivals and year-round recreation for the entire family. Located near Coachella Valley/Palm Spring area, take in the magnificent beauty of the region from its shops, restaurants, nightlife, and year round recreational fun for the whole family. Indian Palms Vacation Club is the closest property and within walking distance to the Empire Polo Fields, which is home to the famous music festivals Coachella & Stagecoach. As the golf capital of the world, guests can treat themselves a round of golfing activities and endless relaxation by the swimming pools and hot tubs or simply play a game of tennis in one of the eight tennis courts located in the resort.Quaint Two Bedroom Suites are available for vacationers. Each Suite offers all the comforts of a home from balcony/patio, full kitchen, deluxe bathrooms, King sized bed, picnic area and an onsite restaurant & health club.Located nearby is the Indian Palms Country Club and Resort with the La Palma Restaurant onsite. Guests can enjoy a 27-hole championship golf course and take advantage of guest-only discounts or take advantage of their state-of-the-art fitness center. All year round, Indian Palms Vacation Club Resort can cater to anyone's desired vacation. Indian Palms Vacation Club does not allow pets. Country Club Directions: • Pass the security gate head straight on Disney Drive. Take a right onto Gable Dr. / Abbot St. (Street name changes) The Front Desk office is located at #77 Abbot St. ... more less
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- Also Known As:
- Indian Palms Vacation Club Hotel Indio