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“Fairly nice place, if you can find it.”

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Indian Palms Vacation Club
Ranked #9 of 16 Hotels in Indio
GreenLeadersGold level
Los Angeles
Level Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Fairly nice place, if you can find it.”
2 of 5 bubbles Reviewed 11 May 2013

We tried numerous times to contact someone at the resort to let them know that we would be needing a late check in and what would be the procedure. We phoned three times during business hours and left three voice messages, but no one contacted us. So we showed up on a hope and with a confirmed online reservation. It is a gated community, but the gate was open and there was no one in the guard house. So we drove through and went to what looked like the main office and there was a sign saying, "to check in, see the guard at the main entrance", so back we went. Now someone was there, but when asked about how to check in, the guard said that he didn't know what we were talking about, there should have been a box with a key at the door. After much back and forth we discovered that we were at the wrong main office. He gave us some vague directions and sent us off. We got lost. We came back and this time another guard said to follow his car and he would take us there. Approximately 10 minutes later of winding through many many streets, we arrived. There was a box with a keypad, we keyed in the PIN number that was on our reservation, and....nothing. We phoned a number that was on the door, and they gave us a PIN number from who knows where and we finally had our key.

The unit was older, but clean and well outfitted. The bed was comfortable and the neighbourhood quiet.

The next morning we went through a similar hell as we tried to find our way back to the main gate, we had to stop to ask for directions twice, and finally we were free.

It was reasonably priced and comfortable, but the lack of communication and service on the part of the hotel means that this will be our only visit.

  • Stayed May 2013, travelled with friends
    • Value
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Helpful?
1 Thank Wart99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPVC, General Manager at Indian Palms Vacation Club, responded to this review, 17 May 2013
Hi Wart99,
Thank you for reviewing your recent experience with Indian Palms Vacation Club. We apologize for the difficulty you endured when trying to get in touch with our front desk and the trouble when getting the PIN to your room. We take all feedback from our guests very seriously and will share this with our team. We thank you for your review and hope that we can one day welcome you back to restore your faith in our property.
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109 reviews from our community

Traveller rating
    37
    30
    23
    11
    8
See reviews for
23
33
2
7
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Any
English first
Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2013

Everything was great. Close to the Polo Fields. The property management team were very accommodating and I can't say enough good things about them. Condo was clean. Neighborhood was quiet. Bedding was super comfortable, kitchen was well stocked and overall the unit was very clean.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Alea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPVC, General Manager at Indian Palms Vacation Club, responded to this review, 17 May 2013
Hi Alea H,
We're so pleased to hear you enjoyed being close to the Polo Fields and that our staff was able to make your stay much more accommodating. We hope to welcome you back again soon!
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Scottsdale, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 May 2013

This is the greatest place to stay - especially during the Annual Tennis Tournament in March. I would recommend it for anytime as well. The Rooms are clean, beds (very comfortable) kitchens fully equipped. We enjoyed the great food in the Country Club (great breakfast buffet) and dinner was very nicely priced and excellent food. We watched the evening match during dinner. We are already booked for next year and it will be our third year. Managers and personal are very accommodating.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dolly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPVC, General Manager at Indian Palms Vacation Club, responded to this review, 17 May 2013
HI Dolly E,
Thank you for reviewing your stay at Indian Palms Vacation Club. We're so glad we could host you during the Annual Tennis Tournament in March, and we hope you had fun. We appreciate your recommendation of our property and hope to welcome you back again soon!
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Southern California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 April 2013

Gated community within walking distance of polo fields, but unfortunately the heat drove us to drive (no pun intended). We stayed in a 2-story unit steps from a pool. Bedding was super comfortable, kitchen was well stocked and overall the unit was very clean. The buildings have begun to show their age as well as some of the furnishings, but it was certainly nothing to complain about during our 4-day stay. Reservations are already made for next year.

All of the staff we encountered were exceptionally helpful and friendly.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Fludeloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPVC, General Manager at Indian Palms Vacation Club, responded to this review, 17 May 2013
Hi Fluedeloo,
We're thrilled you had a wonderful stay with us recently. Our staff is always available and will be sure to help you in making your stay even better. We're glad you enjoyed your room and the bedding as well. We hope to welcome you back again soon!
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Indio
1 review
3 of 5 bubbles Reviewed 23 April 2013

I used Indian Palms strictly for convenience. I was renovating a house and needed a place to stay that was close. I found the hours of the office are really inconvenient. They need to be open from 8-8. On one of the weekend days, not sure if it was Saturday or Sunday, they aren't open at all. Their hours are really different. Also the units are old and need updating. Some of the units are actually used as year round rentals. Therefore, I never got to use the pool due to the large amounts of family members having gatherings around the pools and barbeques on a daily basis. Also, VERY noisy. The people that resided year round, tended to have low rider cars that had loud exhaust systems. Difficult to sleep especially after you have worked all day. You need a transponder to get IN and OUT of the facility. I was without one for almost a week, because I was told the manager hadn't ordered them. I was not the only one. I met others in the office on several mornings that were in the same situation. So without the transponder, I had to wait for someone to leave in the morning so I could get out. I was told to check in every day to see if anyone had turned in a transponder, but their hours again weren't convenient for the working person. I would be up and gone before they were even open. The girls in the office were nice enough, but I feel that the place as a whole really isn't what I am used to. Sorry to ruin anyone's day. It really needs to be looked into.

  • Stayed October 2012, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
Thank dlsheeran2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPVC, General Manager at Indian Palms Vacation Club, responded to this review, 17 May 2013
Hello dlsheeran2,
Thank you for reviewing your recent experience with Indian Palms Vacation Club. We apologize for the difficulty you endured during your stay. We take all feedback from our guests very seriously and will share this with our team. Our office hours are: Mon to Thur & Sat 9am - 5pm and Fri & Sun 9am - 9pm. We are working closely with the Indian Palms Country Club regarding the gate transponders. We have increased the amount of transponders for our guests. We thank you for your review and hope that we can one day welcome you back to restore your faith in our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

We stayed six nights and loved the clean apartment living in our two story condo. The pool was right outside our front door and was very nice. Our friends have a home close by within the gates - it was a convenient walk. The receptionist was very friendly and we found check in and check out speedy.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel

Helpful?
Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corona, California
1 review
3 of 5 bubbles Reviewed 10 April 2013

Wonderful every year (12 years in a row). Always look forward to having a cocktail with Jack at the La Palma Grille in clubhouse. Bloody Mary & Breakfast Burrito's to die for. Swimming pools tend to be a lil crowded memorial day weekend. WE always bring a group of about twenty people and everyone has a good time. Near Fantasy Springs Casino & Bowling.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DanM617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Indian Palms Vacation Club

Property: Indian Palms Vacation Club
Address: 48630 Monroe St, 77 Abbot St, Indio, CA 92201-7475
Phone Number:
Region: United States > California > California Desert > Indio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Indio
#4 Top resorts Hotel in Indio
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Indian Palms Vacation Club 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Looking for a place to vacation that has it all? The Indian Palms Vacation Club Suites have your vacation desires offered all year round. Known worldwide as the golf capital of the world, this region is also famous for its marvelous beauty, nightlife, restaurants, Festivals and year-round recreation for the entire family. Located near Coachella Valley/Palm Spring area, take in the magnificent beauty of the region from its shops, restaurants, nightlife, and year round recreational fun for the whole family. Indian Palms Vacation Club is the closest property and within walking distance to the Empire Polo Fields, which is home to the famous music festivals Coachella & Stagecoach. As the golf capital of the world, guests can treat themselves a round of golfing activities and endless relaxation by the swimming pools and hot tubs or simply play a game of tennis in one of the eight tennis courts located in the resort.Quaint Two Bedroom Suites are available for vacationers. Each Suite offers all the comforts of a home from balcony/patio, full kitchen, deluxe bathrooms, King sized bed, picnic area and an onsite restaurant & health club.Located nearby is the Indian Palms Country Club and Resort with the La Palma Restaurant onsite. Guests can enjoy a 27-hole championship golf course and take advantage of guest-only discounts or take advantage of their state-of-the-art fitness center. All year round, Indian Palms Vacation Club Resort can cater to anyone's desired vacation. Indian Palms Vacation Club does not allow pets. Country Club Directions: • Pass the security gate head straight on Disney Drive. Take a right onto Gable Dr. / Abbot St. (Street name changes) The Front Desk office is located at #77 Abbot St. ... more   less 
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Also Known As:
Indian Palms Vacation Club Hotel Indio

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