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Best Western Date Tree Hotel
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Reviews (1,018)
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All reviewsfront deskwafflesfree dvdsopen hoursbest westernsbiscuits and gravydvd playercomplimentary breakfastwonderful hotellarge poolno elevatorclean roomsgreat poolgreat place to staybreakfast roomwould stay here againgreat room
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546 - 551 of 1,018 reviews
Reviewed 12 May 2014

This is a wonderful place to stay. The rooms have recently been updated and are very modern. The beds are comfortable, a good size bathroom, a large high definition TV, microwave and refrigerator etc. The complimenty breakfast is one of the best that I have encountered in the USA. We stayed for a week and never got bored with the food as there were so many different choices and the menu changed everyday.

The hotel has a very large pool to relax by and take in the beauty of the mountains overlooking it. The grounds are very clean and well maintained. The staff takes great pride in keeping this property looking great.

Even though you are not in the main part of the Palm Spring area you have easy access to the freeway and other major streets. There are also several nice places to eat within a mile of the hotel. The staff is friendly and helpful. I would specially like to thank Jacob and Esmeralda for their help, kindness and especially the VIP treatment we received from them.

We will come back again in the future when in the area!

Room Tip: Ask to stay in the section with the recently remodeled rooms
  • Stayed: May 2014, travelled as a couple
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Thank DanishBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this reviewResponded 13 May 2014

Danish Bob,

So nice to hear you had the opportunity to stay with us for over a week. Even more: very satisfying to read that our staff and the hotel exceeded your expectations.

Our goal is simple and yet demanding: to strive to wow each and every guest that comes to the
Best Western Date Tree. We really do take pride in what we have to offer and in the way our staff goes about delivering an ethos of customer service alacrity.

Do we "fail" sometimes? Alas...we do and have. But we almost always learn from our mistakes and will do what it takes to make it right. As we see it, the big picture is simple: keeping the guests' loyal to the Best Western Date Tree.

And as your review so sagaciously and cogently sums it up...we have hopefully earned your business for the next time you are out in Indio.

Thanks again for taking the time to post your thoughts on Trip Advisor and look forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

very attentive staff - breakfast was good and plentiful although finding a seat was a challenge. Grounds were clean - room was nice and well maintained. Nice touch to have free DVDS to watch in room. I thought is was a very good value and will return again in the future. A shout out to Tina at the front desk who made a huge effort to get us a wonderful room with a King size bed on a very , very busy weekend. She really made our weekend! Thank you !

  • Stayed: May 2014, travelled with friends
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Thank frequent t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this reviewResponded 6 May 2014

Frequent1,

When we see the headline that says, "Great place to stay", we are hooked. And let me say how much we appreciate you sharing your thoughts about the Best Western Date Tree and our staff on Trip Advisor.

It truly does motivate to keep on delivering our award winning customer service--and helps us see if we have dropped the ball(and yes, it can happen). Let me say this on the seating on breakfast: we are planning to get a brand-new breakfast room next year when we remodel that part of the hotel. For now, it usually works fine...unless there is a huge group and they all come down at the same time. That said, we do have a full-time breakfast attendant and they are usually very good about getting the tables clean and finding everyone a place to sit.

Glad you enjoyed your stay with us. And we will look forward to having you stay again with us again on your next visit out to Indio.

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Reviewed 5 May 2014

This hotel's staff and service were top notch professional, friendly, and simply put - above and beyond..
I stayed at the hotel over a period of 5 days where I conducted business meetings and had a very busy work schedule. The staff were incredibly hospitable with both me and my clients and they were ever helpful with ensuring my appointment were warmly accommodated.
Special thanks to Jessica, Toni & Jacob - along with the entire crew who ensured my stay was both productive and enjoyable.
Jessica at the front desk even helped to track down a missing item AFTER I left the hotel -
just amazing.
I would definitely return and recommend anyone considering this hotel to book, book, book!
Best - Jamie M.

Room Tip: There are two buildings - the main building houses the reception and restaurant area while the second building behind the main one is a short walk across the parking lot. If you need to use their 'media centre' or have a lot of luggage, you may want to consider the main building. But in either instance both buildings are so close it barely made a difference.
  • Stayed: May 2014, travelled on business
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3  Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this reviewResponded 6 May 2014

Jamie M,

So glad you chose to stay 5 nights on your business trip at the Best Western Date Tree. That should have really given you enough time to see what we have to offer--and how we deliver on our service each and every day.

And wow: your kind comments about Jessica, Jacob and Toni will be passed along to them all. They are wonderful Front Desk Agents and truly help to set the Best Western Date Tree apart from any other hotel in this valley. You can have the newest hotel, the best location, the largest lobby--and none of it will trump customer service. Without that, the hotel is nothing.

And as our reviews and BW surveys attest to, we have the customer service part in spades.

Thanks again for taking the time to excogitate your thoughts about our hotel on Trip Advisor. We really do read these reviews each and every day. And we take whatever information is on there to make even better.

Hope to see you back at the Best Western Date Tree on your next visit out to Indio.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

I enjoy this hotel and like to "pool walk" as the swimming pool is perfect for that and even if there are others using it there is plenty of space to do one's own thing (pool is huge and very good...shallow, well maintained and spacious)! This hotel is one to which I plan to return for many occasions as I find it to be comfortable, safe and clean with a nice breakfast and helpful friendly staff. It is a good value as well!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank kakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this reviewResponded 4 May 2014

kakey,

Thanks so much for taking the time to post your thoughts on Trip Advisor. To say we value what is said--both good and bad--would be a huge understatement. The bottom line is this: OUR WHOLE MISSION STATEMENT IS TO EXCEED THE EXPECTATIONS OF EACH AND EVERY GUEST.

Do we always succeed? No. But we are striving, and on a daily basis, to deliver that goal. And when we can read reviews like yours we feel we are on the right track. And love to hear the you are a repeat guest to the Best Western Date Tree Hotel.

We certainly look forward to seeing you again the next time you are in Indio.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

Visited the Best Western Date Tree Hotel over Easter/Coachella weekend and had the perfect stay. With insane amounts of people in town, it was GREAT coming back to the hotel for some peace and quiet every night. With daily breakfasts, pool, accommodating staff, it was the perfect option for my friend's and I. Shuttle service to and from the festival was also a HUGE plus. Looking forward to staying here next year and already telling other friends this hotel is the best choice for hotel accommodations.

  • Stayed: April 2014, travelled with friends
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Thank Taylor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this reviewResponded 30 April 2014

Taylor C,

You survived the Coachella experience! And as you said in your review, and quite saliently, it is one of the most hectic times in the entire valley. Over 100,000 flood into town for the event. And so very nice to read that the Best Western Date Tree exceeded your expectations.

We really do pride ourselves offering the best in customer service--and in delivering rooms that are clean and comfortable. If we can do that...well, then we feel very good we will make our guests' very happy.

Thanks for taking the time to post your thoughts on Trip Advisor! And we will look forward to seeing the next time you are out in Indio.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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