Recently my elderly mother was driving across the desert near Indio and her car broke down. I called highway patrol, got her car towed and then got her a hotel room in the nearest city… Indio.
I called the Best Western because they've always been reliable in the past, but this property really outdid itself in this very stressful situation. I called the front desk to let them know she would be coming in and staying until her car was repaired. She didn't have anything with her...Not even a toothbrush… Jacob at the front desk really jumped in to help and I am eternally grateful! He made sure my mom had the amenities that she needed during her short stay. He got her a bathrobe so that she could go down to the laundry room and wash her clothing. He gave her a great room and assisted her with anything she needed.
Jacob helped us immeasurably and really made such a difference in the whole experience. I highly recommend this property.
Oh, and incidentally my mother said it was an immaculate room and the breakfast was great!
Good people, clean rooms… What more could you ask for?More