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Quality Inn & Suites
Ranked #6 of 16 Hotels in Indio
Reviewed 29 May 2014 via mobile

Recently remodeled, was a Clarion at one time. The pricing reminded me of that. Rooms were clean except for the centipede under the business center desk. The room was a little pricier but mainly because of the location. Hard to shave because the lights over the sunk were very dim, maintenance was unable to replace them on a weekend. Breakfast was lacking, no waffles or pancakes, eggs were cold and not kept full. Coffee wasn't as hot as one would expect. I will return to give them another chance. Walking distance to Fantasy Springs Casino. Truck parking also available.

Stayed: May 2014, travelled with friends
Thank Herb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 - 91 of 151 reviews

Reviewed 12 April 2014

The front desk staff was very courteous. The room was clean, good size, and had a comfortable bed. The wifi worked, plenty of parking and the breakfast had a lot of options. I will stay at this location again when traveling between California and Arizona. It is easy on and off the highway.

  • Stayed: April 2014, travelled with family
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1  Thank SLOTraveler73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

We were traveling from Phoenix to Ventura California. We wanted to stay half way in between. We looked on line and chose this motel. Little did we know when we made the reservations that we had chosen so well. The staff, rooms and location were excellent. Would definitely recommend it to anyone and would stay there again.

  • Stayed: April 2014
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Thank Connie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

Very noisy room, noise from the Highway. The floor was totally dirty. After walking barefooten on the the floor the feet were black!!! (The clerks answer on the complaint was: "That is from the duststorm." But there was no duststorm that day) The table was sticky. The price of more than USD 100 is simply not acceptable. Worst Motel ever.

  • Stayed: April 2014, travelled with family
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2  Thank Ojnah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded 29 April 2014

Dear Ojnah S,

Thank you for taking the time to share your feedback regarding your recent stay at Quality Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the noise and the flooring on your recent visit. I have shared your feedback with our maintenance and housekeeping department to ensure we handle these types of situations differently in the future.

Due to some of our guest rooms being accessible from the outside, some of the dust and sand finds its way in though the cracks. Also, the Indio area is prone to many dust storms which tends to push even more dust and sand in. This however is no excuse for the inconvenience during your stay and we are working diligently to remedy this issue.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind Regards,

Heidi Park
General Manager
Quality Inn & Suites - Indio, CA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

Stayed here one night on our way down I-10 to Arizona. Checked in late (9:00 p.m.) and it was quick and easy. Room was very big with big bathroom. Everything was clean and all amenities were there. Next morning enjoyed a nice breakfast in the lobby that was free. This is a perfect stop if you are just passing thru. Close to 2 casinos if you are so inclined.

  • Stayed: March 2014
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1  Thank ShariB306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

I booked a room at this hotel as a "last resort" since my other top choices were already completely booked due to the Indian Wells tennis tournament being in town. Although not very impressive from the outside, the rest of the hotel was above average. The heated pool and spa were clean and inviting. The room was very-well appointed with granite in the bathroom. The beds were extremely comfortable, the room was extremely quiet, and the air conditioner worked very well. The free breakfast in the morning was quite extensive and included eggs, sausage, biscuits, gravy, doughnuts, danishes, cereal, yogurt, fresh fruit, bagels, and more. Including tax I paid $160 (including my AAA discount). I would definitely stay here again.

  • Stayed: March 2014, travelled with family
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Thank pylemj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

This was our second choice because the casino was booked, howeverhe "Clarion" name. We were here to judge a BBQ Competition. Not what I'd classify a "first-rate dump", however, I will say this. For the $$, this place is definitely not worth it. The curtains were wrinkled and partially hanging. Apparently, when they installed the sprinkling system, someone came up with the brain-storm of "adding" what appears to be a hand-built wooden cover running the length of the water line to the sprinkler on the ceiling. Charming, but mostly tacky. The next morning, we ventured to the dining area to take advantage of the free breakfast. The typical assortment of Danish, breads, toast, powdered eggs and "meat", convinced us that a sit-down restaurant somewhere else in town had to be better. All in all, it beats where our kids stayed a few miles away, but certainly NOT worth the $130/night we paid.

  • Stayed: February 2014, travelled on business
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Thank Piliaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded 29 April 2014

Dear Piliaka,

We would like to thank you for taking the time to share your comments regarding your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

I would like to apologize on behalf of our entire staff for not meeting your expectations regarding your the condition of your room or the breakfast during your stay. I have shared your feedback with our breakfast and housekeeping staff to ensure we handle these issues differently in the future.

We have recently upgraded our complimentary breakfast which now includes oatmeal, yogurt, fresh fruits, and a variety of pastries, bagels, and juices.

I hope you will give us another chance to provide you with superior service the next time you visit Indio.

Kind Regards,

Heidi Park
General Manager
Quality Inn & Suites - Indio, CA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Address: 84096 Indio Springs Dr, Indio, Greater Palm Springs, CA 92203-3402 (Formerly Clarion Inn)
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Indio
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Indio
Price Range: £64 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
located adjacent to the Fantasy Springs Casino and 1.5 mi to Terra Lago Golf Course. This Coachella Valley Hotel is minutes away from Palm Springs, Palm Desert, Joshua Tree National Park, Desert Hot Springs, Shopping Outlets. ... more   less 
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Also Known As:
Clarion Hotel Indio
Holiday Inn Indio

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