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“Rooms Great, but horrible customer service”

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Wingate by Wyndham Los Angeles International Airport LAX
Ranked #4 of 32 Hotels in Inglewood
New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Rooms Great, but horrible customer service”
Reviewed 25 April 2014 via mobile

I love the location, and the way the rooms are set up, very comfortable place. I wasn't pleased with one if the front desk ladies, she is not a very people friendly person, you need to know how to talk to people when working in customer service. She was really rude to us when when had an issue with expedia , and was not very understanding. I like to feel welcomed and want to feel like u care and she clearly doesn't,
Anhjia really needs a customer service class on empathy and going above and beyond. Other than that it was great.

Stayed April 2014
Helpful?
1 Thank mtaylor82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
Dear Guest. Thank you for your feedback regarding your last stay with us. As a GM of Wingate LAX, I sincerely apologize that you had a bad customer service experience from us. We pursue best customer service to every Wingate guest, but we had failed this time. Please give us another opportunity to make it right on your next trip to LA. Please contact me directly before make a reservation thru the Expedia. I am 24 hours ready for my every single Wingate customers.
I am looking forward to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
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English first
Greensboro, North Carolina
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 April 2014

We stayed the night before a very early flight out of LAX. As you would expect of a Wyndham property it was clean, modern and well appointed. But the thing that makes this Wingate stand out is the amazing customer service. It started with Will at the front desk and kept going all the way to the shuttle driver at 5:00 a.m.

When we are back in LA we will be back at the Wingate on La Cienega Blvd!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank whiskmagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
Dear guest,
Thank you for taking your valuable time to give us your kind words.
We are glad to hear that you are completely satisfied with your stay. We definitely know the meaning of "Hospitality" and love going above and beyond for all of our guests.
We look forward to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inglewood
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

LAX Location. The overview of the hotel was excellent as always. The staff members make you feel so welcome. Thanks for a great job.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
1 Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
We appreciate you taking your valuable time to give us your feedback. We are very pleased to hear that your stay at our hotel was up to your satisfaction. We thank you for your business and look forward to have you stay with us again soon.
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Las Vegas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

I visited Wingate by Wyndham in los angeles by airport.

It was awesome!!!

price is very resonable

close to airport near by downtown.

and bed is very comfortable and clean.

I want to go there again with my family

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
Thank you for taking your valuable time to give us the feedback. We appreciate your kind words and had pleasure taking care of you and your family.
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26330
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 April 2014

Delightful rest in a spacious, clean, up to date room. We stayed only one night between long flights. Easy hotel van pick up at LAX and return. Ample breakfast and friendly staff helped make this stopover a plus.

Room Tip: Rooms were quiet in spite of proximity to LAX.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dapyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
Thank you for your kind words for the experience that you had at our hotel. We certainly appreciate your feedback in order us to continue providing excellent guest service.
Thank for being a loyal guest and for your business. I am sure we will definitely see you at our hotel next time when you are In LA
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 April 2014

I have flown into LAX several times. After staying at a highly reviewed (and cheaper) hotel down the street, we had to stay in LA and extra couple days and this hotel was offering a much better deal for the weekend then my current hotel at that time.

This hotel is very clean, the staff are extremely courteous and polite. The rooms were clean with extra pillows waiting for us as we asked for. The bathrooms were upgraded and very large in comparison to the other hotel we were staying at.

As for amenities, there was always parking available in the lower secured parking. Breakfast was good, but you have to get their early to really enjoy it as it gets really busy in the lobby later on. The main reason why we left the old hotel was because of the intermittent wireless internet connection, and this connection was solid whether we were hanging out in the lobby or the bedroom.

It also helps that there is a security person outside at night just to make sure everything is safe. This hotel is very well priced for what you get, and it comes as advertised. The best thing about it is the proximity to the airport which is super close and convenient. Also cannot forget how handy a fridge/microwave in the room was. The rooms were always thoroughly cleaned in the afternoons when we were not around which was great. We even asked for a late check out and they were super cool about it.

The only negative thing that happened when we were there is the one set of elevators was closed off for maintenance but that was resolved in a day or two and the other elevator worked without any issues. I remember coming there after a 3 month absense and the front staff greeted me and remembered me from my last visit. Coming from out of the country, this was a very reassuring feeling, especially coming off long flight.

The beds and pillows were clean and comfortable, did not have any problem with noise as others mentioned, was a breeze to check in, the large TV with ESPN was a bonus, and overall it was a very pleasant stay.

Room Tip: Higher up floors were more quiet. Best tip is to ask the front desk staff though!
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
Dear guest.
Thank you, thank you.again
I am so proud myself as one of Wingate LAX employee whenever we have kind of words from the guests.
We will try harder to keep up all guest expectations possible.
We are always ready for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

Our family of four includes an adult son with autism so it was imperative that we had two connecting rooms. We were also in L.A. for business, so we needed wi-fi access and a business center; and we were on a budget. The staff was extremely helpful in meeting all of our needs. The rooms were clean and comfortable with microwave and refrig. The breakfast was free and filling even for my husband and other adult son, and free parking. Definitely will be my go-to place when in L.A.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingatebyWyndhamlax, General Manager at Wingate by Wyndham Los Angeles International Airport LAX, responded to this review, 27 April 2014
Dear guest.
Thank you for your feedback regarding your recent stay at the Wingate LAX . We appreciate your kind words and we happy to hear that you were completely satisfied with your stay. Politeness, caring and understanding the true meaning of hospitality is what makes strong and who we are. Again, thank you so much for the king words. We look forward to see you at Wingate LAX on your next trip to LA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Los Angeles International Airport LAX

Property: Wingate by Wyndham Los Angeles International Airport LAX
Address: 10300 S La Cienega Blvd, Inglewood, CA 90304-1118 (Formerly Hampton Inn Los Angeles International Airport)
Phone Number:
Region: United States > California > Inglewood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Inglewood
#2 Romantic Hotel in Inglewood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wingate by Wyndham Los Angeles International Airport LAX 3*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Booking.com, Priceline, Odigeo, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Wingate by Wyndham Los Angeles International Airport LAX reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wingate By Wyndham Los Angeles International Airport Lax Hotel Inglewood
Hampton Inn Lax
Hampton Inn Inglewood
Inglewood Hampton Inn
Hampton Inn Los Angeles Intl Airport

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