My fiance and I were uncertain if we should book or recommend this hotel to our wedding party and guests. We heard mixed - poor reviews. We chalked it up to small town politics and trusted in our friend's positive experience from 4 years prior. The temptation of having our family be able to walk to and from our wedding was too much to resist.
Prior to our arrival, we had heard from one of our guests that they had tried to cancel 3 weeks prior to the wedding and were refused. They were told because it was a wedding reservation they required 30 days cancellation notice. I checked the website and found no reference to that policy. Called the proprietor, he indicated he verbal informed wedding guests of the party but would update his website for the future. A week later received a call from the proprietor stating my father was attempting to cancel his reservation but he wanted to check with me before cancelling and re-renting the rooms. I also received calls from several guests stating the proprietor called to confirm their reservations prior to the 72 hour cancelation policy. These calls from the hotel were in direct conflict to how they handled by friend attempting to cancel. I thought he may have changed his random 30 day policy based on our conversation. But he did not contact those specific friends. In fact, after all that, he ended up giving away their room without notification and they were left stranded without accomidations an hour before the wedding.
I booked 2 rooms for our family for one night and 1 room for a second night. We were quoted $205 for the 2 rooms. When we arrived we were told I had 2 rooms for 2 nights and we were not allowed to cancel the second room without being charged and we were told it would be $250 a night. I did not argue to 2nd room for 2 nights for fear I had miscommunicated. I asked why the price difference and the owner said they had "upgraded" our room. We did not ask for the upgrade, I pointed that fact out and was told we could change to a lesser room. We kept the room for fear that our arriving wedding guests may have to bear the cost differrence of our change. We were told check out was at noon then the day of check out the housekeepers told us it was 11am. There were no proprietors available to clarify check out time and no phone number at the vacant front desk to contact someone with questions. We had to wake our daughter and rush her out for fear of being charged an extra day. Bottom line, get every communication in writing and do not even trust that.
Our rooms were clean and adequate. The beds were comfortable. There were was a separately operated restaurant and bar. Because of the small size of the hotel, our family and friend booked all the rooms so it was like having an extremely large home rather than separate hotel rooms. The location was perfect for our families needs.
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