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“Outdated, worn out furnitures and stolen remote batteries”

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Residence Inn Irvine John Wayne Airport/Orange County
Ranked #12 of 22 Hotels in Irvine
Certificate of Excellence
Los Angeles
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Outdated, worn out furnitures and stolen remote batteries”
Reviewed 10 May 2014

Missing batteries from the TV remote. Really? Who could have taken them?

The "office" seat but the table is so worn out that it's just disgusting. See pic.

And for some reason, the room I was in was really noisy at night. As if the fridge was making the noise or something in the wall.

Friendly staff though.

But still....

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vseT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 11 May 2014
Hello vseT,

First and foremost, thank you very much for your feedback. We greatly appreciate the opportunities to excel and become the best hotel we can be. I am extremely happy to say in late June we will be completing our $3 million suite renovation. With the completion of the renovation all of our guest suites will have brand new desk chairs.

I would love to speak to you so that we may resolve your remaining concerns.

Sincerely,

Jason R. Cure
Assistant General Manager
Residence Inn Irvine Airport
Jason.cure@marriott.com
949-261-2020 ext. 633
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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271 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
Greenville, South Carolina
Level Contributor
425 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 3 April 2014 via mobile

This is my second stay at this property after making it my default choice in the area. They are renovating rooms so there's a little noise. They recognized my Marriott status with a room upgrade. While the room is a little worn, it was clean and comfortable. They warned me about the noise in advance.
Breakfast was good and the Wednesday night BBQ was a nice touch.
Easy access to freeways and 10 minutes from the airport on surface streets.
Friendly efficient staff - good hotel

Stayed April 2014, travelled on business
Helpful?
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 4 April 2014
Tim H,

Thank you very much for the great review. The rooms are a little worn but after the renovation they will be in superb condition. The upgrades that are being completed are going to leave the rooms amazing.

Thank you for mentioning the Wednesday night BBQ. We take great pride in it; it’s my personal favorite day of the week.

We hope to see you back soon so that you may experience the great new rooms.

Sincerely,

Jason R. Cure
Assistant General Manager
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Costa Mesa, California
1 review
Reviewed 14 March 2014

Mr.Chaz at the front desk is very professional and very helpful.
Always enjoy staying at this location.
always very clean.
Coffee and water are always available.
I will recommend to my colleagues and friends.
The rooms are the perfect size.

Room Tip: the perfect Hotel to stay
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 17 March 2014
Nim M,

Thank you very much for the kind words and recommendations to your colleagues. I have shared your comments with Chaz and the Front Desk team.

Thanks,
Jason R. Cure
Assistant General Manager
Residence Inn Irvine Airport
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Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2014

Just finished a 2 night stay at this Residence Inn. Overall great experience. Love the multiple washers and dryers. Only (2) minor inconveniences- (1) the wireless seemed to have trouble staying connected and (2) the printer in the business center is out of order. Other than that it was a friendly staff, clean hotel and convenient location. The renovations are going on but they are in the middle of the day so that is a non - issue. Would highly recommend.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunshine181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 11 March 2014
Sunshine81,

I am happy to hear you enjoyed your stay and that you would highly recommend our hotel.

Thank you very much for the feedback regarding the Wi-Fi, we will look into the possible issues for a resolution. I can say that there has been a service request for the business center printer to be fixed.

We hope to see you again after the renovation have been completed so that you may enjoy the new rooms.

Sincerely,

Jason R. Cure
Assistant General Manager
Residence Inn Irvine Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
317 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 3 March 2014

Very convenient for multiple So Calif attractions. We stayed here with a family several times to go to Disneyland- about a 20 minute drive to Disneyland. It's a good location to stay at if you want to be somewhat close to Disney but also able to get away from that immediate area. There are some local restaurants around, including one right in front of the hotel. We also went to Tustin where there are many many restaurants in a large shopping district.

This hotel also allowed us to easily bop down to Legoland fairly easily, as it's right off the 405. And, easy access to the beach in Newport and Laguna.

So, a good location for many different sites that might be appealing for a family vacation in Orange County.

The hotel itself is very new and updated- feels very recently built or updated. They have a small pool out back- not the greatest but adequate. Otherwise, typical Residence Inn quality, which we feel is great for a family trip.

Stayed April 2013, travelled with family
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 4 March 2014
JPM,

Thank you very much for kind words. We do have a phenomenal location, with easy access to many different Orange County attractions.

In consideration, our hotel is fairly new but we are still going through a $3 million dollar renovation. I hope you stop by after June 1st once the renovation is complete.

Sincerely,

Jason R. Cure
Assistant General Manager
Residence Inn Irvine Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 March 2014

As other reviewers have written, the location is great. We stayed here for one night before flying out of John Wayne airport. We had a 2 bedroom suite. It appeared clean and in good condition. There was a problem with the water temperature in the shower. The airport shuttle wasn't ready to go at the time we'd requested the next morning, so the staff called (and paid for) a taxi. The breakfast buffet was good with plenty of options to choose from. Check-out was simple.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Genius09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 4 March 2014
Genius09,

Thank you very much for your review. I apologize that you had a few hiccups during your stay. I am happy to say that the water temperature issue has been resolved. It was an isolated incident regarding our water pump.

I hope you stay with us the next time you visit the Orange County area so that you can truly experience the service we provide.

Sincerely,

Jason R. Cure
Assistant General Manager
Residence Inn Irvine Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McLean, Virginia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 February 2014

I will start with the good things. The location is just unbeatable. Souplantation is directly in front of the hotel. 405 is just one traffic away. Ralphs supermarket is just down the street. The District is a five minute drive. South Coast Plaza is a ten minute drive. Newport (Fashion Island, Corona del Mar, Balboa Island, and etc.) also just a ten minute drive.

The bad unfortunately is the Hotel itself. I have stayed at this hotel a minimum of five times (location) and every visit it seems to get worse. The hall way in the lobby has a bad smell. House keeping is just borderline. The rooms have a worn out feel to them. Not sure what is happening but seems like the place is falling apart.

Room Tip: When booking a room for a long stay make multiple bookings to get the best rate or speak to the fron...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AnaWaRefeginly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, 26 February 2014
AnaWaRefeginly,

First and foremost, I apologize for your recent experience with us. We take great pride in our hotel and the level of service we provide. I am happy to say we are in process of a $3 million renovation. I am confident that once we are completed you will be pleased with our property.

I truly hope you will stay with us again to see the exciting changes we have made. If I can be of assistance with anything else please feel free to reach out to me.

Sincerely,

Jason R. Cure
Assistant General Manager
Jason.Cure@Marriott.com
949-261-2020 ext. 633
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Irvine John Wayne Airport/Orange County

Property: Residence Inn Irvine John Wayne Airport/Orange County
Address: 2855 Main St, Irvine, CA 92614-5901
Region: United States > California > Orange County > Irvine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Irvine
#7 Business Hotel in Irvine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Irvine John Wayne Airport/Orange County 3*
Number of rooms: 174
Official Description (provided by the hotel):
Experience all the comforts of home when you stay at the Residence Inn Irvine John Wayne Airport-Orange County Hotel. Enjoy a prime location only 3 miles from John Wayne Airport and 9 miles from Newport Beach. This all-suite hotel in Orange County, California is also less than 10 minutes from South Coast Plaza, Fashion Island, and the Irvine Spectrum. Guests at the Residence Inn Irvine Hotel are welcomed with thoughtful amenities including complimentary daily breakfast buffet, an on-site fitness center and complimentary WiFi. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Inside our spacious, newly-renovated suites we provide you with all the conveniences of home. Curl up in our new king beds or make yourself a meal in the fully equipped kitchen. Separate living and sleeping areas give you plenty of room to entertain guests and pets are always welcome. ... more   less 
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Also Known As:
Residence Inn Irvine John Wayne Airport/Orange County Hotel Irvine
Irvine Residence Inn
Residence Inn Orange County
Residence Inn Irvine John Wayne Airport/Orange County CA

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