This is the first and last time I ever make a reservation at this Couryard hotel. The customer service was extremely poor. I am a gold elite Marriott member and stay at Marriotts all over the country. My reservation was at the government rate , however somehow I left my government ID at home. HOWEVER I had all types of other ID as well as business cards , picture ID and assignment papers with government letter head and my name.
However the desk staff and later the manager indicated that they would NOT honor my rate without the actual ID. They really made me feel devalued.
I ended up at the local Newport Marriott and they did a wonderful job recognizing me as a gold elite member and setting me up in a fine room.
This is the first and ONLY time I have had this hard of a time at a hotel! They can KEEP IT!
- Official Description (provided by the hotel):
- The Courtyard by Marriott Irvine John Wayne Airport Hotel is an oasis in the middle of Orange County. So relaxing that you'd never guess how close this Irvine, California hotel is to John Wayne Airport, UC Irvine, and fantastic shopping at South Coast Plaza and Fashion Island. Inside, experience our new state-of-the-art lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather, and airport conditions via our GoBoard®. The highlight of our Irvine, CA hotel lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage choices in the morning and evening dinner service with cocktails. Each guest room at this hotel in Irvine, California has been completely redesigned to provide a more welcoming stay. Aesthetic changes create a vibrant atmosphere that encourages creativity and the upgraded high-speed internet enhances productivity. Guests to our John Wayne Airport hotel are in for a comfortable stay thanks to our new improvements. ... more less
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- Also Known As:
- Courtyard By Marriott Irvine John Wayne Airport/Orange County Hotel Irvine
- Courtyard Irvine John Wayne Airport/Orange County CA
- Irvine Courtyard
- Irvine Marriott