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“Rude Service in a Nice Building” 1 of 5 bubbles
Review of Embassy Suites by Hilton Irvine - Orange County Airport

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Embassy Suites by Hilton Irvine - Orange County Airport
Ranked #6 of 21 Hotels in Irvine
GreenLeadersBronze level
Irvine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Rude Service in a Nice Building”
1 of 5 bubbles Reviewed 7 May 2010

I would have rated higher but for the incredible rudeness of service. I was planning on extended staying for month till house was ready for move in. I cut it short after several days. Wow! It is a beautiful building but with a lot of cranky and rude service.

  • Stayed May 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank cyclingkevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,020 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Toledo, Ohio
1 review
5 of 5 bubbles Reviewed 22 April 2010

My husband and I came to Irvine for a tournament at UC-Irvine. We thought about a lot of hotels, including more 'luxury' hotels. In the end we decided to go with the Embassy Suites. We couldn't have been happier with our choice. We selected the hotel because of their shuttle service to the airport and the UC-I. What we didn't realize is that the shuttle would take us anywhere within 3 miles! The front desk was very accommodating and the drivers were extremely friendly and helpful. We ended up not getting a rental car- we didn't need one! Many great restaurants are also within walking distance.
The breakfast was great as well. Cooked to order eggs, omelets, french toast etc. as well as all of your standard cold/continental breakfast items. We had many friends/colleagues that stayed elsewhere. After seeing our suite and hearing about the amenities... and the price :) they all wished that they stayed here. All in all great place to stay if you are visiting campus.

  • Stayed March 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ABizMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson, Nevada
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 23 March 2010

Stayed one night. Ok so sorry I am a smoker (could be worst) but I was so disappointed in my room. Not a suite which they say all rooms are a suite, oh no being a smoker they put me on the back of the bus!. A tiny room. I have stayed at ONLY Embassy's for the past 5 years and this is the WORST.. So Sorry. I just hope someone from corporate reads this instead of people looking to stay here, but then again it is us people that tell the truth, not the corporate guys. P.S. To top it off you park $15 to park here, say What, thanks corporate greed...

  • Stayed March 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mlauretta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thousand Oaks
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 March 2010

My family decide to stay in this hotel for our 2 day trip to Disney. We were very happy overall. The breakfast bar on Saturday was a little hectic, but that had more to do with the rude people staying at the hotel. Not the staff. Room was very nice and the hotel was a great place to stay.

  • Stayed March 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kareng_1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 16 February 2010

Staff was friendly. Workout room is small & pretty busy. Pool is small. If you forget anything, there is a grocery store a mile or two away. Room was fine with plenty of space. I did feel like the bathroom could use a good cleaning with bleach, but it wasn't bad. I didn't hear any outside noises from my room. However, one of peers could hear more than he wanted to hear from the room next door. The next time I go to Irvine I will most likely stay there.

  • Stayed February 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WVMountaineerinIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed 15 February 2010

This is an Embassy Suites that is located less than one mile away from the John Wayne Orange County airport. The friendliness of the staff was above average and the rooms were adequate. Below are the good and the bad about this place:

Good
1. Bedroom is quiet and comfortable.
2. Fitness center is equipped with plenty of machines and dumbells.
3. Friendly staff at check-in

Bad
1. Only one set of elevators - long walk to the room.
2. No HDTV sets and must pay extra for wireless internet

Tip
If you like Asian food, there is an Oriental shopping center <2 miles away (at the intersection of Alton and Jamboree) that offers authentic Chinese, Korean, and Thai cuisines.

  • Stayed February 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Leadbelly98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Segundo, California
Level Contributor
231 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 13 February 2010

The room was a bit smaller than an average ES, but it was still very nice. The parking was just a bit of a pain, but their happy hour and cook to order breakfast more than make up for the parking. I was travelling with colleagues and we made use happy hour and just relaxed and kicked back. El Torrito grill (so-so) was within walking distance and McCormicks and Schimicks is just across the street (love the oysters and mussels). I would stay here again and would say that it is all you normally expect from an Embassy Suites

  • Stayed February 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nancyesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Irvine - Orange County Airport

Property: Embassy Suites by Hilton Irvine - Orange County Airport
Address: 2120 Main St, Irvine, CA 92614-6219
Phone Number:
Region: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Irvine
#5 Business Hotel in Irvine
#5 Green Hotel in Irvine
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Irvine - Orange County Airport 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
The Embassy Suites Irvine is for today's traveler, who expects a hotel where modern meets convenience and guests are like family. Our hotel family promises to make you feel at home with thoughtful, caring and genuine hospitality for an unparalleled experience. *$12 million makeover of all guest suites and public areas in 2016 *Spacious Two-Room Suites and a limited number of Guest Studios *Suites feature wet bar with mini-fridge, microwave and coffee maker *Complimentary full buffet and cooked-to-order breakfast *Two hour evening Social with host-bar and light snacks *Vibrante SoCal Kitchen & Bar available for lunch and dinner *Full service Starbucks Coffee Store located in the main lobby *Close to Disneyland, Anaheim Convention Center and UC Irvine *Courtesy shuttle for John Wayne/Orange County Airport ... more   less 
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Also Known As:
Embassy Suites Irvine
Irvine Embassy Suites
Embassy Suites By Hilton Irvine - Orange County Airport CA

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