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“Excellent Staff!!!!”
Review of Irvine Marriott

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Irvine Marriott
Ranked #10 of 23 Hotels in Irvine
Certificate of Excellence
Reviewed 19 August 2014

The hotel was nice, from the room to the pool. However, what really made our stay over the top was the excellent staff. At check in, Oliver at the front desk asked us why we were staying with them. When I mentioned that we were celebrating our 8th wedding anniversary, he naturally expressed his congratulations. But then, he continued to upgrade us to a concierge level room that was tucked back in the corner. And then, to my even greater surprise, once we got to the room, we received complementary chocolate covered strawberries with a hand-written note hoping that our anniversary was a great one.

It's touches like these that were unexpected and wonderful. It made a great anniversary even better.

Kudos to the staff, and thank you for making our stay AWESOME!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank michaelitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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306 - 312 of 599 reviews

Reviewed 19 August 2014

Great Irvine hotel- centrally located near train station and airport. Room was comfortable, but dated, however staff was very freindly and accomodating. Would stay again. Marriot's customer service is outstanding. Wasn't too happy with the fact that I had to pay for wi-fi in the room.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Adina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

This is a nice Marriott... expensive but fairly priced for the area.

The Concierge Lounge is one of the better ones in the country. And the bacon is deliciously crispy at breakfast. That is a bad thing for me... can't stop at just two pieces.

The lobby bar was very nice. Attentive bartenders and good food. Drinks were OK - they measure them out so do not expect a good pour. Price was pretty good too - 1/2 price apps during happy hour.

The valet was only so so. They were kind of slow - and way too expensive.

Nice Marriott, good location. I will be back.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Not the best Marriotr I've stayed in, loved our room 2 sides of windows however did not like mold in ceiling above air ducts and by that I mean a 2 foot bunch of it, how housekeeping missed that ??? Told them at checkout, they weren't overly concerned. Rooms a little dated,and worn. Car service I asked for turned into cab service from hell ( I swear guy thought he was an Indy driver!) Lounge area very inviting and hotel staff pleasant.

  • Stayed: August 2014
    • Value
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Thank LuckyLady76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

I have stayed for years in and around OC for business and leisure. I had never stayed with the Marriott brand due to being almost exclusive to Hilton. What sold me on this hotel, was hands down the service! From check in to check out they were friendly as heck! The rooms are so so, but not bad. My room did not come with a mini fridge or a coffee maker. Didn't try their food, other than the Starbucks on site, which was a plus. Would stay here again no doubt.

  • Stayed: August 2014
    • Value
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Thank rlepson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Could not have been a better experience. All staff was extremely helpful. The renovations are great. The hotel was busy. Paying for parking was a bit much, especially if you were a guest in hotel. Everyone that we interacted with was extremely friendly and helpful. The restaurant and bar staff were the best. Emily at the bar and Ramone in the restaurant could not have been better!

Room Tip: One side of the hotel has large sliding glass doors to fresh air. Choose the side with sliding windo...
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Suzie0619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

I truly hate this hotel. The lobby is trendy and great, but the rooms have not been updated for over 20 years. Where do I start? The stained curtains. The empty, yet dirty and smelly fridge. The holes in the bedsheets. The much-lauded tiny balcony with a view over the parking lot. The 1970s style carpet and fittings. The cheap glasses in the room. The basic wifi at $9.95 per day. The expensive yet very very average food. Need I go on?

Truly awful - I'm so depressed I have to stay here.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
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1  Thank Laura1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrvineMarriott, Guest Relations Manager at Irvine Marriott, responded to this reviewResponded 1 August 2014

Thank you for your sharing your feedback with us, we are disappointed to hear that we failed to meet your expectations. Please accept our sincere apologies for any discomfort we may have caused. We're delighted to hear you enjoyed the new look and feel of our lobby. It was the first transformation of our three year renovation project. Currently our meeting space is currently under renovation and will look just as sophisticated as our lobby. Our guest rooms have received some enhancements and we're happy to share that we’re currently in the design phase of a forthcoming guest room renovation that is certain to be just as lovely as our Great Room.

We would love an opportunity to share all the exciting changes with the hopes of having the opportunity to redeem ourselves. We welcome you to contact our Rooms Operations Manager, Richard Wallace at 949-553-0100 at your convenience.

Thank you for your feedback and we surely hope you would consider visiting us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Irvine Marriott

Address: 18000 Von Karman Avenue, Irvine, CA 92612
Region: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Irvine
Price Range: £104 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Irvine Marriott 4*
Number of rooms: 485
Official Description (provided by the hotel):
Whether you're traveling to Orange County for business or pleasure, Irvine Marriott places you in the center of it all. Our contemporary hotel in Irvine, California offers a great setting with a renovated lobby and lounge with live entertainment, intimate gathering spaces and unique dining experiences, all ideally situated minutes from famous Southern California beaches, world-class Irvine shopping, Disney, golf, and entertainment. Located just two blocks from the John Wayne Airport, our guests enjoy complimentary shuttle service that provides a relaxing and hassle-free arrival experience. Our guest rooms feature the luxurious Marriott bedding package and flat screen HD TVs. After dining with us in FLOE Lounge, work out your body in our state-of-the-art fitness center or relax in the indoor/outdoor swimming pool. With 27,000 square feet of flexible meeting space and 25 breakout rooms, Irvine Marriott is perfect for all types of events, social or corporate. ... more   less 
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Also Known As:
Marriott Irvine Hotel Irvine
Irvine Marriott Orange County, CA

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