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“Family trip”

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Hilton Irvine/Orange County Airport
Ranked #9 of 23 Hotels in Irvine
GreenLeadersSilver level
Reviewed 23 June 2014

overall the hotel service was excellent unfortunatelly breakfast was not included so we have to buy it. coffee runs out by 7:00am and food was very expensive. Also, the gym was very small and no ventilations

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank claudiam239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 29 June 2014

Thank you for taking the time to write a review regarding your recent stay.

We do have coffee service available throughout the day via the bar or restaurant.
In addition, we do have several room packages available that include breakfast.
Perhaps one of the packages would provide a better value.

Thank you for the feedback on the Fitness Center ventilation.
Our Chief Engineer is looking into the issue and we are hopeful that it was an isolated incident.

Again - thank you for your comments and we look forward to being of service to you in the future.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
Hilton Irvine/Orange County Airport

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588 - 594 of 1,034 reviews

Reviewed 19 June 2014

1) No proper air conditioning in the fitness center 2) Restaurant and bar prices way to high relative to other options within walking distance 3) Lack of privacy to get to the pool area without a lot of walking through the hotel 4) No free coffee available in the main floor of the hotel 5) Internet speed quite slow 6) Buffet way too limited in choice relative to price. Since Express style, I would recommend that it be free to guests

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 29 June 2014

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your overall experience.

Your comments are incredibly important to us as they assist us in improving our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Sincerely,

Regina M. Stryker-Guthrie | General Manager
Hilton Irvine/Orange County Airport

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Reviewed 18 June 2014

Stayed for just one night. Everything was clean and the lobby has a very nice atmosphere. It is also literally right across from the terminal. They have a shuttle that will take you to any restaurant within 3 miles which is great. My shuttle driver was super nice and the front desk staff was great. The only annoying thing is the Internet. It was free, however, every time I set my iPad down it would log you off so you would have to reconnect and enter the password.

  • Stayed: June 2014, travelled on business
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1  Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 29 June 2014

Thank you for the feedback regarding your recent stay.

The Bell team and the Front Desk team really appreciated your comments.
I apologize for the issues you encountered with the internet.
We have forwarded the details you noted to our Provider for further inquiry.

We look forward to being of service to you in the future.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
Hilton Irvine/Orange County Airport

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Reviewed 17 June 2014

The shuttle service to the airport was prompt. The on-site restaurant had great service and food. The entire property was very clean. This is a very accessible hotel and above average for airport hotels. You can tell when a place is run well and that was definitely the case with this property. I would stay here on future trips to Orange County.

Room Tip: Ask for a room facing the airport if you like watching the air traffic, and on the opposite side if...
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  • Stayed: June 2014, travelled on business
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1  Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 18 June 2014

Brian -

Thank you for the fantastic review.
Our team really appreciates your comments.
Thank you for recognizing their efforts.

We look forward to welcoming you back soon.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager

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Reviewed 16 June 2014

I stayed at the Hilton Irvine for 3 nights and enjoyed the hotel. The Staff is very friendly. The Gym could be a little larger but I worked out just fine, and I really enjoyed the pool (used only one day). My only issue was the hotel was full on Saturday night with a bunch of young boys and they must have consumed a whole bunch of sugar as they were running up and down the halls screaming and throwing ice. The hotel should have kept them together and not placed others around the kids. Luckily the noise only lasted until about 10pm...but went on for about two hours. This is a pet friendly hotel, and was nice to be provided a bowel and treat (the dog didn't like the treat)

  • Stayed: June 2014, travelled solo
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Thank ROBERT M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 18 June 2014

Robert -

Thank you for taking the time to review your recent experience at our Hotel.

I apologize for the noise you encountered from the sports group we had in house during your visit. The group did make up the majority of our occupancy and therefore it was challenging to ensure that they were assigned their own floors. I appreciate your feedback and we will be more cognizant of such things in the future.

Your feedback is greatly appreciated as it assists us in improving our operation.
I do hope that should your travels bring you back to Orange County, you will allow us to be of service to you again.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager

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Reviewed 16 June 2014

Very nice staff, location, and facilities! second visit at this hotel and will continue to stay here. Highly recommended to family and friends. Yes, I'm a Hilton enthusiast! thank you for your hospitality and use!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mario B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 18 June 2014

Thank you for the wonderful review!

We look forward to continuing to be your hotel of choice in Orange County.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager

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Reviewed 15 June 2014

I needed to stay for a night and, as always, the Hilton did not disappoint! Wonderful service and amenities. Some people worry that it is not close to anything, but with a car Fashion Island and other places of interest are very close! *If you plan on using your car though, opt for self parking; once you valet you need to keep your car inside.

  • Stayed: June 2014, travelled solo
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank omart445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this reviewResponded 16 June 2014

Thank you for taking the time to write a review about your recent stay with us.
We appreciate your feedback and the additional insight you provided about our location.
We are centrally located in the heart of Orange County and within just a few minutes of great shopping and restaurants at Fashion Island, South Coast Plaza and the Irvine Spectrum.

We appreciate your business and look forward to welcoming you back soon.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Irvine/Orange County Airport

Address: 18800 Macarthur Blvd, Irvine, CA 92612-1410
Phone Number:
Region: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Irvine
#3 Family Hotel in Irvine
#6 Business Hotel in Irvine
Price Range: £85 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Irvine/Orange County Airport 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
The Hilton Irvine/Orange County Airport is centrally located in the heart of Orange County and located near many attractions, shopping centers, and restaurants.Use the complimentary shuttle from Orange County John Wayne Airport. We provide a comfortable setting for any event and welcome the opportunity to welcome your family or group. Equipped with outdoor pool, fitness center, Aura Bar and Grill, this Irvine hotel offers luxury accomodations and expert service for your leisure or corporate stay. ... more   less 
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Also Known As:
Hilton Irvine/Orange County Airport Hotel Irvine
Hilton Hotel Irvine
Irvine Hilton
Hilton Irvine/Orange County Airport CA

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