We booked a non-smoking room that was a loft (large bed upstairs and fold-out bed in separate area) and were scheduled for a red-eye arrival. When we arrived, we were given a studio room (the larger bed and the fold-out were in the same room) and they tried to charge us the price for the loft room. Not only did they give us a smaller room, but they tried to charge us for the larger room! To add insult to injury, the place smelled like an ashtray. Obviously, they gave us a smoking room. All of our luggage and clothing reeked of smoke. I called the front desk to complain that they had not only given us the incorrect size room but that it was a smoking room too. The lady at the front desk was adamant that it was non-smoking. I was furious since the room reeked of smoke and there was a large ASHTRAY on the coffee table. After we complained to the manager they were willing to change the room rate to what the studio room costs (which is what they should do since that's where they put us), but I will wait until we get our credit card statement to see if they really honor that.
- Official Description (provided by the hotel):
- Enjoy an array of comforts and conveniences when reserving accommodations at Residence Inn Irvine Spectrum. With a prime location near Lake Forest, our hotel is near many of the city's most popular attractions. Take a tour of the UC Irvine campus, experience outdoor fun at Orange County Great Park and shop until you drop at exciting stores at Irvine Spectrum. After a full day of excitement or work, retreat to our spacious suites featuring separate sleeping and living areas in addition to fully equipped kitchens. When you need to be productive or connect to social media, take advantage of our free property-wide high-speed Wi-Fi. Begin every morning at our hot, savory breakfast buffet before heading out on an adventure. During downtime, maintain your exercise routine in our fitness center and enjoy a swim in our sparkling outdoor pool. Whatever your reason for staying with us, you'll enjoy the home-like comforts at Residence Inn Irvine Spectrum. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Irvine Spectrum Hotel Irvine
- Irvine Residence Inn
- Residence Inn Irvine Spectrum Orange County, CA